Debenhams 70% off in the toy department inc. ELC stuff (merged)

jimsmum

Can somebody help me please.
I am so annoyed.:mad:
I ordered 3 items from debenhams on the 30th of December with a gift card,
i was looking forward to them being delivered today but instead i get a letter stating that my order has been cancelled due to the gift card payment not being authorised and could i phone them to reorder my stuff with a different form of payment.
I phoned them to be told my order had not been cancelled and that she could see no reson why it would have been as the card was being debited by £19.57 and put me through to some other woman who then said basically the first woman is chatting !!!!!! and my order has been cancelled and did i really think id get away with placing an order for higher than what was on the gift card.I told her the order came to £19.57 and their is £20 on the card so how can that be.She basically said tough crap trhank you for calling debenhams and put the phone down :eek:
The cheeky cow!!!!!!!
What shall i do,i want a refund on that gift card as i will not be spending any money in that shop ever again.
Thanks for listening to my moan.
HELP!!!!!!!!!

Dustangle

jimsmum wrote:

Can somebody help me please.

What shall i do,i want a refund on that gift card as i will not be spending any money in that shop ever again.
Thanks for listening to my moan.
HELP!!!!!!!!!

Three things - there seems to be something wrong with the gift card. You need to get them to explain what and to find out what happened to the money - did someone else steal the code number?

Assuming the card is valid, you have been denied your money's worth. They need to explain why they've acted as they did.

Thirdly, even if they didn't use the flowery language, they seem to have treated you with disrespect. Was the conversation recorded "for training purposes?" Ask them to review the recording, and you might be able to get them to send you a copy (but you'd have to pay £10 for the privilege).

£20 isn't worth pursuing in court, but you should have a chat with your local Council Trading Standards who can advise you about your options better than someone on the internet!

If it seems that someone might have defrauded or stolen from you, you should speak to the cops.

jimsmum

Dustangle wrote:

Three things - there seems to be something wrong with the gift card. You need to get them to explain what and to find out what happened to the money - did someone else steal the code number?

Assuming the card is valid, you have been denied your money's worth. They need to explain why they've acted as they did.

Thirdly, even if they didn't use the flowery language, they seem to have treated you with disrespect. Was the conversation recorded "for training purposes?" Ask them to review the recording, and you might be able to get them to send you a copy (but you'd have to pay £10 for the privilege).

£20 isn't worth pursuing in court, but you should have a chat with your local Council Trading Standards who can advise you about your options better than someone on the internet!

If it seems that someone might have defrauded or stolen from you, you should speak to the cops.

the gift card hasnt been debited,it still ha 20quid on it,its the fact that
they havnt resolved the problem and spoke to me as if i wasnt human!!

Dustangle

jimsmum wrote:

the gift card hasnt been debited,it still ha 20quid on it,its the fact that they havnt resolved the problem and spoke to me as if i wasnt human!!

It's not clear to me from what you've written that Debenhams have conceded this. How do you know that the card hasn't been debited by someone else's action? It would explain what they've done although it wouldn't justify their attitude. Apologies if I've miisread what you've written, but did Debenhams concede that your card still has £20 credit?

milkfloatquack

I agree with both Dustangle's posts above. Sounds like pretty rude customer service at best.

jimsmum

Dustangle wrote:

How do you know that the card hasn't been debited by someone else's action? QUOTE]
You are able to go to their website and check the balance available on the card,ive done it everyday since the day i placed the order and at no time has anything been taken off it.I even asked (post 26 of this thread) if anybody knew when it should be debited as i thought it was strange nothing had gone off it.

Dustangle

jimsmum wrote:

Dustangle wrote:

How do you know that the card hasn't been debited by someone else's action? QUOTE]
You are able to go to their website and check the balance available on the card,ive done it everyday since the day i placed the order and at no time has anything been taken off it.I even asked (post 26 of this thread) if anybody knew when it should be debited as i thought it was strange nothing had gone off it.

Fair enough. You should definitely speak to local Trading Standards about this - you have an asset in Debenhams' hands and they are keeping it from you without apparent good reason.

jimsmum

I forgot to say that they asked me to phone G E capital and sort it out with them,i dont even know who they are.

Dustangle

jimsmum wrote:

I forgot to say that they asked me to phone G E capital and sort it out with them,i dont even know who they are.

GE Capital is a bank which handles their chargecard. Presumably it also handle the deposit-taking aspect of the gift card.

sammyhammy

Went to Debenhams today. The blue cross sale has started. There are very few toys left, but the mens gifts (ie toys for big boys) are mostly 70% off.

I got two flashing ipod nano skins for £4.50 each (from £15) and some portable speakers for the same price and discount. I also got a wireless speaker system (listen to the stereo in the bathroom, etc) for £9 from £30.

Guess whose family all got ipods for Christmas