Cheap Online Groceries at rosspa.co.uk with 10% off voucher

bramble1

I was going to give them a go as i'm off work from next week and could actually be home to get a delivery, however, think i will them a miss now!

Henry_Wood

I received my first order on Friday and was initially very impressed, fruit and veg were of a very high standard, including Okra which is quite expensive at Tesco (half the price here) and a really nice, large cauliflower, totally unblemished and costing all of .39p! (I've not bought cauli in ages because of the price.) Together with grapefruit for 12p each, peppers 19p each and a beautiful head of celery for 39p I thought I'm on to a winner here. I quickly unpacked everything to my fridge checking dates as I went.
The first problem: a 1lb pack of sliced Salt Beef "use by 15-11-2011", delivered on 18-11-2011. I reported this to them and they asked me to send them a photo of the pack which I did, and was then told my card would be refunded.
Today at 16:00 a more serious problem. I had ordered a pack of chicken thighs (min. 700g) costing £2.99 and got them out of the fridge for tonight's supper. Use by date is tomorrow, 21-11-2011. When I opened the pack there was a distinct "whiff" came from the chicken. I thought, well, a quick rinse under the tap, then dry them off and they should be OK. However, when I actually removed them from the pack the stench was overpowering as the underside of the meat with the bone visible was exposed to the air. The flesh has a slimy, greeny yellow sheen and the smell is absolutely disgusting. They are now in the bin after being put in a bag and sprayed with Flash bleach spray to kill the smell.
Looks like that is my first and last order from ROSSPA as I suspect proper care is not being taken in the handling of chilled foods somewhere in their distribution centre. The parcel arrived in perfect condition at 10:30 Friday morning; ice packs were still frozen and all chilled goods well wrapped in the chilled box and then immediately placed in the fridge. (This is a 10 months old fridge and I keep a max/min thermometer in it. It runs between 01C and 04C, never higher.
Over the years I've bought lots of chilled perishable goods online from various suppliers and have never had "off" meat before.
(BTW, before suggestions roll in as to where to shop instead of online - I am disabled and if I shop locally it costs me £6 in taxi fares for each visit to the town and back and the choice in local shops is very limited. I use Tesco or Asda for main grocery shops and don't mind paying delivery charges if the goods and service are worth it.)

jo58

chris1973 wrote: »

Sadly, i'm unable to give this company anything like the same glowing report which others give them. They've also failed to impress me as a consumer, or simply impress me at all, with their level of 'service', period.

Just used ROSSPA for the first time, placed the order last Sunday, had a phone call on Monday AM just confirming a slight error with my delivery postcode, which was corrected over the phone, nothing was mentioned by their representative about any delivery or supply problems and all goods were shown to be in stock at the checkout, and with also having had that phone call from a member of staff I assumed everything else was okay, or it would surely have been pointed out at the time.

No delivery turned up, and so I just logged into my account and found the order has been cancelled after going to 'picking and packing'

I've not even had the decent courtesy of basic customer service communication giving an explanation for this - no email or a further phone call informing me of any issue and what was the cause, no explanation given on the account - just a blunt 'cancelled' - how rude

ROSSPA = LACK OF COMMUNICATION & CUSTOMER SERVICE AT ITS WORST - AVOID!!!!!

So in my own experience, ROSSPA suffer from two of the worst traits which any online business can suffer from, namely lack of customer communication and, in my case, they are clearly unable to produce the goods, on a simple 4 line order!. Not a good first impression for a new customer from any company, in a growing market which, lets face it - have plenty of competition from other businesses who are able to serve their customers requirements better (Thankfully), and in the future I will be honouring this by giving those other companies my repeat business, and ROSSPA will be rewarded with what they deserve - nothing (which is exactly what they supplied me with!).

In comparison, several orders from approved food all turned up when expected, with no problems whatsoever and mostly in stock, and at least if there is a stock issue, they clearly have the act of providing customer communication down to a fine art, as they even give me the delivery window on the day of delivery, where as ROSSPA can't even get my order out of the warehouse!.

Obviously, in my own experience, Approved Food and other similar entities are bright shining stars in the dark skies which are ROSSPA.

Lets face it, it takes just a few moments to send a quick email just explaining an order cancellation or issue with an order or send an order confirmation, many companies have already figured this out, although ROSSPA appear to believe its perhaps 1911 and not 2011. There is simply no excuse for lack of basic communication in the age that we live in, especially not from a company whose entire business model appears to be through embracing use of the internet!.

So, my advice based on my first impressions of this 'outfit' is that if you ever find yourself on their website, do yourself a favour and hit the 'back button' (its made for companies like these!)

and

Just received my 10th & final order from Rosspa. I had to chuck a lot of the fruit/veg away as it was very poor quality - the bananas were black & like mush, the clementines were shriveled & looked like they had been lying around for weeks on end, & the lettuces were brown & manky (even found an earwig in one of them, ewww). I was also sent 1 wrong item. I hadn't ordered from them for a while because I was happy with the supermarket produce, but I decided to give them another shot.

In the beginning when they were just starting out, I found them very polite, helpful & courteous. Now, you are lucky to even get a reply back to an email/tweet.

It's not very moneysaving if I'm wasting money by having to throw food away, so I think I'll stick to the supermarkets from now on.

Did you not check out the ROSSPA - Be aware! thread -

https://forums.moneysavingexpert.com/discussion/comment/46887105#Comment_46887105

globalmariner

This is a great website for discount food,even though my first order had a substitute, everything was well packed in a chill box with ice blocks and well wrapped, delivery was on time by City Link and i think they are inspiring enterprising people and at great prices so i will definately order from them again , i just hope they have my 1Lb pack of Salt beef next time

anniemf2508

just placed my first order for delivery tomorrow....mostly fruit and veg ...can't really complain at pineapples 3 for a £1

anniemf2508

Delivery arrived, really impressed with the packaging and how everything was packed inside the box. I can't fault the quality of the goods, the pineapples are huge and no way only worth 39p each. Only one thing was missing off the order but i was informed about that on my account and it was a necessity item anyway.