MSE News: Escape energy lock-ins as prices soar

backfoot

Goldensock wrote: »

I work for EDF and can say that this is an interesting article as most call centre staff are UNAWARE that exit fees can be escaped during a price change.

Just another case of information not being passed down from our legal / pricing team!!

Regards,

Golden

Please let SR know. He's one of your Senior Customer Services Managers isn't he?

He knows all about it because I have discussed it with him. He seemed a little preoccupied with Twitter at the time.

However,this is just one part of the ongoing pigs ear currently happening at EDF.

Goldensock

backfoot wrote: »

Please let SR know. He's one of your Senior Customer Services Managers isn't he?

He knows all about it because I have discussed it with him. He seemed a little preoccupied with Twitter at the time.

However,this is just one part of the ongoing pigs ear currently happening at EDF.

I'm trying to figure out who you mean by SR? Perhaps if you give me their surname instead of full name or PM me if that's possible on here...?

The one main thing we are aware of during price changes is if a customer wishes to change provider their prices can be frozen so that while they are changing provider they are not effected by the price increase.

I know personally that you can escape leaving fees in other markets (i.e telephone) when prices are changing as I have done this myself with BT.

Golden

gentlebloke

* One of Scottish Power amended conditions

5.8 If [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]increase the price or vary other terms of the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement [/FONT][/FONT]to [FONT=Dialog,Dialog][FONT=Dialog,Dialog]your [/FONT][/FONT]significant disadvantage [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]will notify [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]of that increase or variation by giving [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]at least 30 calendar days’ notice before the date the increase or variation takes effect. If you do not accept the increase or variation [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]are entitled to end the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement [/FONT][/FONT]by giving [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us [/FONT][/FONT]notice to end the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement[/FONT][/FONT], at any time prior to that increase or variation taking effect[FONT=Dialog,Dialog][FONT=Dialog,Dialog]. [/FONT][/FONT]If [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]give [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us [/FONT][/FONT]that notice, the increase or variation will not take place. However the increase or variation will come into effect if, within 15 [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Working Days [/FONT][/FONT]of [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]giving that notice to [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us[/FONT][/FONT], [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]do not receive notification through the relevant supply industry processes that another [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Gas Supplier [/FONT][/FONT]will begin to supply the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Premises [/FONT][/FONT]within a reasonable period of time after that notice has been given by [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you[/FONT][/FONT].

Do you have any other completely baseless claims you'd like to be disproved [/QUOTE]


And just where does it say you won't be charged for ending?

csiman

just got an email from EDF with my current OS7 rates. Completely contradicts what it says online by 30%.

The mind boggles at the incompetency levels of EDFs online system

jalexa

gentlebloke wrote: »

And just where does it say you won't be charged for ending?

What is your *exact* point? Are you still on "abstract point scoring" and not genuine and helpful comment in a consumer forum?

Even the (in my eyes) somewhat discredited Scottish Power rep accepts there are circumstances that a "termination charge" can't be charged. Specifically if there has been an increase, the customer has "rejected" the increase before the "increase date" and has (then) promptly* initiated a switch.

*A failure of the gaining supplier to notify the losing supplier within 15 working days "technically" fails the "get-out" eligibility (as very narrowly interpreted) but simply opens up a "liability" hornet's nest.

FYI, the relevant regulatory background is SLC24.3(c) in conjuction with the recent Ofgem letter of "guidance".

Back to "life in your diving bell" methinks.

Consumerist

Just a quick heads up for anyone interested.

Investigation/discussion on Radio 4's File on 4 programme at 8pm Tues 4th Oct.

backfoot

gentlebloke wrote: »

* One of Scottish Power amended conditions

5.8 If [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]increase the price or vary other terms of the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement [/FONT][/FONT]to [FONT=Dialog,Dialog][FONT=Dialog,Dialog]your [/FONT][/FONT]significant disadvantage [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]will notify [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]of that increase or variation by giving [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]at least 30 calendar days’ notice before the date the increase or variation takes effect. If you do not accept the increase or variation [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]are entitled to end the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement [/FONT][/FONT]by giving [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us [/FONT][/FONT]notice to end the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Agreement[/FONT][/FONT], at any time prior to that increase or variation taking effect[FONT=Dialog,Dialog][FONT=Dialog,Dialog]. [/FONT][/FONT]If [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]give [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us [/FONT][/FONT]that notice, the increase or variation will not take place. However the increase or variation will come into effect if, within 15 [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Working Days [/FONT][/FONT]of [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you [/FONT][/FONT]giving that notice to [FONT=Dialog,Dialog][FONT=Dialog,Dialog]us[/FONT][/FONT], [FONT=Dialog,Dialog][FONT=Dialog,Dialog]we [/FONT][/FONT]do not receive notification through the relevant supply industry processes that another [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Gas Supplier [/FONT][/FONT]will begin to supply the [FONT=Dialog,Dialog][FONT=Dialog,Dialog]Premises [/FONT][/FONT]within a reasonable period of time after that notice has been given by [FONT=Dialog,Dialog][FONT=Dialog,Dialog]you[/FONT][/FONT].

Do you have any other completely baseless claims you'd like to be disproved

And just where does it say you won't be charged for ending?[/QUOTE]

Do try and keep up.:)

Consumerist

gentlebloke wrote: »

* One of Scottish Power amended conditions. . . And just where does it say you won't be charged for ending?

It doesn't matter what an energy companies Ts&Cs say (or do not say) - an energy company cannot breach its licence conditions without running the risk of having its licence revoked.

backfoot

[QUOTE=Goldensock;47330933

]I'm trying to figure out who you mean by SR? Perhaps if you give me their surname instead of full name or PM me if that's possible on here...?


[/QUOTE]

Private message sent.

meggsy

Good morning backfoot

http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/8798890/Energy-firms-flout-rules-by-charging-you-to-switch.html