Refurbished Kindle warranty, refused?

clkaz

I purchased a refurbished kindle from Amazon UK.

I also purchased the extended Kindle warranty from squaretrade on amazon. Nowhere does it state in the T&C's or the product page that a refurbished kindle cannot be insured. I have sent in my receipt, and entered my serial number in on the squaretrade website, where it says "Approved" under the warranty status column.

When I phoned to ensure my warranty and all was alright, I was told I cannot insure a refurbished kindle with the policy. I then asked if I could take out a regular warranty for electronics for the kindle rather than the non-kindle specific one that I currently have to which he hastily said "ok" but it wasnt clear so I repeated the question to which the rep replied that refurbished kindles cannot be insured on any of their policies

I see on the US squaretrade site you can purchase a warranty for the refurbished kindle.

Do I have any rights? They have taken the money, etc.
And does anyone know why they dont want to insure refurbs?

technoboy_2

I'd like to know why there is always a mysterious UK premium to be paid compared to US prices. On amazon.com the Wifi version is £87 new and the WiFi+3G version is £118 new.
Why do we always get ripped off in this country!?

paddyrg

Sales tax?

clkaz

Lol, going a bit off track here. I have paid £80 for a refurb which is actually brand new, well it has been refurbished but might as well be brand new.

Anyone got any advice about the warranty issue then?

Zandoni

Amazon do seem very good with Kindle warranties even when over a year old, so I wouldn't worry and keep your money.

I'd never buy any extended warranty personally, just ask for your money back.

vuvuzela

technoboy wrote: »

I'd like to know why there is always a mysterious UK premium to be paid compared to US prices. On amazon.com the Wifi version is £87 new and the WiFi+3G version is £118 new.
Why do we always get ripped off in this country!?

"Mysterious premium" ?
"ripped off" ?
US prices don't include state sales tax.
Our prices include something called VAT - you may have heard of it ?

clkaz

Just cancelled the warranty. It does state in the T&C's for the kindle warranty that the insured item must be new.

I phoned up and they said they dont insure refurbished items which is confirmed in their T&C's.

I have the cover so I am happy enough with the 12 month Amazon.co.uk warranty and knowing Amazon they will probably be more than helpful.

Apparently because squaretrade has only come into the UK market recently, they have not introduced warranty services for refurbished and used items.

This thread can now be closed

keith_r59

I wouldn't waste your time on buying extending warranties as you are covered by the Sales of Goods Act which means that if a product goes faultly in an "unreasonable" time period then the vendor is still responsible for repairing or replacing it. Personally, I would expect a Kindle to last at least 3 years under normal usage whether it was refurbished or not.

Lip_Stick

keith_r59 wrote: »

I wouldn't waste your time on buying extending warranties as you are covered by the Sales of Goods Act which means that if a product goes faultly in an "unreasonable" time period then the vendor is still responsible for repairing or replacing it. Personally, I would expect a Kindle to last at least 3 years under normal usage whether it was refurbished or not.

But some extended warranties cover for accidental damages which isn't covered by the SOGA. I'd find being covered if my son accidentally spilt his juice over a bit of electronic kit, peace of mind.

shaun_from_Africa

vuvuzela wrote: »

"Mysterious premium" ?
"ripped off" ?
US prices don't include state sales tax.
Our prices include something called VAT - you may have heard of it ?

The large majority of Amazon purchases don't have to include sales tax as this is not charged for orders that are delivered to a different state from where they are purchased from. (There are a few states that this doesn't apply to, but not many).

A Kindle 3G is $189 (about £118) in the USA and £152 here. That is over 30% higher.
Even if you take sales tax into account, there is still one hell of a price difference between identical goods in the USA and the UK.
I was in the USA recently and purchased about $1000 worth of tools (inclusive of sales tax of 4%).
This worked out at about £630 and to buy the same stuff in the UK would have cost me well in excess of £1100.

System

keith_r59 wrote: »

I wouldn't waste your time on buying extending warranties as you are covered by the Sales of Goods Act which means that if a product goes faultly in an "unreasonable" time period then the vendor is still responsible for repairing or replacing it. Personally, I would expect a Kindle to last at least 3 years under normal usage whether it was refurbished or not.

It probably depends how much an extended warranty is as although what you say above is true it can be a massive hassle to get the seller to comply with that legislation. Then you have to argue what a reasonable length of time is. For an 80 quid item I probably wouldn't bother going through the hassle of trying to claim under the sales of goods act if it broke after 2 years.