Refurbished Kindle warranty, refused?

wealdroam

goater78 wrote: »

For an 80 quid item I probably wouldn't bother going through the hassle of trying to claim under the sales of goods act if it broke after 2 years.

And for an 80 quid item I probably wouldn't buy an extended warranty, and then try to claim from it after 2 years.

isplumm

Lip_Stick wrote: »

But some extended warranties cover for accidental damages which isn't covered by the SOGA. I'd find being covered if my son accidentally spilt his juice over a bit of electronic kit, peace of mind.

Hi,

But in that case, would you not be better to look at your home insurance - have accidental cover on your home insurance??

Mark

vyle

But also a possibly high premium (mine is £250)

bod1467

shaun_from_Africa wrote: »

I was in the USA recently and purchased about $1000 worth of tools (inclusive of sales tax of 4%).
This worked out at about £630 and to buy the same stuff in the UK would have cost me well in excess of £1100.

Of course you paid import duty on those goods?

paddyrg

shaun_from_Africa wrote: »

This worked out at about £630 and to buy the same stuff in the UK would have cost me well in excess of £1100.

True enough the exchange rate makes some things cheaper in the US - I also gues sthe cost of doing business is just higher over here, as you have to charge a premium to cover the statutory consumer rights too - DSR's and SOGA have a cost, and wages are higher here, as well as the VAT too!

shaun_from_Africa

bod1467 wrote: »

Of course you paid import duty on those goods?

Nope.
I'm not a resident here and was taking the tools back out of the UK a couple of weeks after I came back from the USA.
I went through the red channel and declared them, but once the customs man checked my passport and onward ticket, I didn't have to pay anything.

gregg1

clkaz wrote: »

I purchased a refurbished kindle from Amazon UK.

I also purchased the extended Kindle warranty from squaretrade on amazon. Nowhere does it state in the T&C's or the product page that a refurbished kindle cannot be insured. I have sent in my receipt, and entered my serial number in on the squaretrade website, where it says "Approved" under the warranty status column.

When I phoned to ensure my warranty and all was alright, I was told I cannot insure a refurbished kindle with the policy. I then asked if I could take out a regular warranty for electronics for the kindle rather than the non-kindle specific one that I currently have to which he hastily said "ok" but it wasnt clear so I repeated the question to which the rep replied that refurbished kindles cannot be insured on any of their policies

I see on the US squaretrade site you can purchase a warranty for the refurbished kindle.

Do I have any rights? They have taken the money, etc.
And does anyone know why they dont want to insure refurbs?

I am a little puzzled but correct me if I am wrong. You bought a refurbished kindle and then want to purchase a warranty for it?

If that is the case, would it not have been cheaper to just have purchased a new kindle which comes with a warranty? it seems false economy to me.

bod1467

shaun_from_Africa wrote: »

Nope.
I'm not a resident here and was taking the tools back out of the UK a couple of weeks after I came back from the USA.
I went through the red channel and declared them, but once the customs man checked my passport and onward ticket, I didn't have to pay anything.

Thanks for clearing that up. Many people making such comments (about the US being a lot cheaper than the UK) don't factor in the import duty charges. In fact, neither did you, but in your case they didn't apply.

System

gregg1 wrote: »

I am a little puzzled but correct me if I am wrong. You bought a refurbished kindle and then want to purchase a warranty for it?

If that is the case, would it not have been cheaper to just have purchased a new kindle which comes with a warranty? it seems false economy to me.

I would assume that the standard warranty for a kindle both new and refurbished is 1 year. Therefore it wouldn't make any difference which type the OP bought. It sounds like the OP wanted to buy an extended warranty which would last beyond one year.

Openspoken

clkaz wrote: »

Lol, going a bit off track here. I have paid £80 for a refurb which is actually brand new, well it has been refurbished but might as well be brand new.

Anyone got any advice about the warranty issue then?

Have just been told by Amazon (on 5/11/11) that refurbished Kindles only have a 90 day return policy and are NOT covered byt 12 month warranty. Of course this does not affect your statutory rights........but it's worth being aware of.