Forced to buy second ticket because eticket not printed

Tilt

pendulum wrote: »

Ohh keep up! The discussion is about whether printing to PDF counts as printing for step 5 of that link.

You might not agree that using a PDF printer counts as printing, but at least make the effort to understand the argument!

So you don't regard the term 'Print OFF' as meaning print a physical copy 'off' then? Or are you simply trying to win the 'most pedantic poster of the day' award?

DaveF327

As people have pointed out, the website does say that you will need to have the facility to print the ticket, although it is somewhat harsh that the driver didn't use a little discretion.

I've used megabus before and their e-tickets just require you to show the driver your reservation number. I punched this into my old-fashioned phone in text format and showed it to the drivers. They have been accepted every time.

pendulum

Tilt wrote: »

So you don't regard the term 'Print OFF' as meaning print a physical copy 'off' then? Or are you simply trying to win the 'most pedantic poster of the day' award?

You can print something off to PDF.
You are just making an assumption that they meant to paper.
You show me where they say they need a physical paper copy and I'll happily admit I'm wrong.

If being pedantic helps the OP get a refund of the ticket, that's all that matters.

Most people assume printing off means on paper.
Tech heads know that you can print to a file as well.
He printed to a file and took it with him, reasonably thinking it would be ok.
He should be refunded as he technically met all the terms.

Tilt

pendulum wrote: »

You can print something off to PDF.
You are just making an assumption that they meant to paper.
You show me where they say they need a physical paper copy and I'll happily admit I'm wrong.

If being pedantic helps the OP get a refund of the ticket, that's all that matters.

Most people assume printing off means on paper.
Tech heads know that you can print to a file as well.
He printed to a file and took it with him, reasonably thinking it would be ok.
He should be refunded as he technically met all the terms.

I'll go along with that but I think its highly unlikely. As you say, most people 'assume' (although I would use the word 'considers') printing off means on paper. That's exactly the answer the OP will get I think.

The best case scenario is they offer him a refund as a 'getsure of good will' and maybe insert the word 'paper print out' in their terms.

Wig

Can anyone find where it says in the terms and conditions (i.e. the only bit that matters)..... that there must be a paper physical copy of the e-ticket?

I can't see it, all I see is that the e-ticket reference number & name must corespond to the drivers manifest and that a ticket must be produced on request. the OP satisfied these requirements.

Start with a letter to customer service - finish with a small claims court if necessary.

dzug1

DaveF327 wrote: »

I've used megabus before and their e-tickets just require you to show the driver your reservation number. I punched this into my old-fashioned phone in text format and showed it to the drivers. They have been accepted every time.

In fact scribbled on the back of a fag packet is normally enough for Megabus.

dzug1

Wig wrote: »

Can anyone find where it says in the terms and conditions that there must be a paper physical copy of the e-ticket?

I can't see it, all I see is that the e-ticket reference number & name must corespond to the drivers manifest and that a ticket must be produced on request. the OP satisfied these requirements.

Start with a letter to customer service - finish with a small claims court if necessary.

It's a question of interpretation of the T&C and instructions given in the booking process. I'm not convinced that what was on OP's laptop/phone** was the ticket rather than an image of the ticket. Others have taken an opposite view. And a court could go either way, too, regarding OP as either being hard done by or disingenuous.

Though I suspect the company would pay up rather than contest it purely on the grounds it would cost too much to turn up in court and defend it.

** and as a tongue in cheek aside - if on both which one was THE ticket?

Flyboy152

Wig wrote: »

Can anyone find where it says in the terms and conditions (i.e. the only bit that matters)..... that there must be a paper physical copy of the e-ticket?

I can't see it, all I see is that the e-ticket reference number & name must corespond to the drivers manifest and that a ticket must be produced on request. the OP satisfied these requirements.

Start with a letter to customer service - finish with a small claims court if necessary.

pendulum wrote: »

You can print something off to PDF.
You are just making an assumption that they meant to paper.
You show me where they say they need a physical paper copy and I'll happily admit I'm wrong.

If being pedantic helps the OP get a refund of the ticket, that's all that matters.

Most people assume printing off means on paper.
Tech heads know that you can print to a file as well.
He printed to a file and took it with him, reasonably thinking it would be ok.
He should be refunded as he technically met all the terms.

The actual trerm is

You will need to print out your travel ticket at the end of the booking process, please make sure you have this facility available

Not even the most pedantic "tech head" would consider that "print out" reads "print" to PDF.

pendulum

That's if you think of a "print out" as print coming out of a printer. (Far too simple a definition).
The "out" in print out can simply mean to output the data (to a file, or paper).

Flyboy152

pendulum wrote: »

That's if you think of a "print out" as print coming out of a printer. (Far too simple a definition).
The "out" in print out can simply mean to output the data (to a file, or paper).

Oh please, even I would struggle to stretch the pedantry that far.