Forced to buy second ticket because eticket not printed

King_Nothing

Doesn't really matter, I've had enough etickets to know that majority of websites, and companies offering them for their services will have it set up to translate all the details you enter in, typically in HTML, into a finalised PDF file ready for saving/printing.

Not many (if any) would rely on the end customer having to translate it in to PDF themselves, or indeed provide them with it in HTML format.

It's naive to think that (unless it is specfically advertised by the company that they accept their etickets electronically, I know some train companies are happy to take tickets from iPhones and other smart phones, and advertise as such) a company will accept your eticket by viewing it on a phone or laptop screen.

Like I said it was naive to assume so. I wouldn't rock up at the local arena and go "here mate you got a place I can plug my desktop PC in, so I can show you my eticket?".

benjus

Does it matter if it was PDF, HTML or any other format?

They required a hard copy. You seem to think there's something special about the fact it was "Printed" to a PDF file. While that is how it is implemented from an IT perspective, I don't think that's relevant here. It's purely a question of hard copy vs on-screen display.

I do agree with you that if correctly implemented there should be no reason why they couldn't accept e-tickets displayed on a screen. In fact, why have to display them at all, if the driver has a list of expected passengers?

However, they asked for a printout. They don't specifically say a paper printout, but to most people a printout does mean a paper printout, and it is clearly implied by the fact that they tell you that you must have the facility available, and that they reserve the right to confiscate the e-ticket if they suspect it is being used fraudulently.

Flyboy152

big-saver wrote: »

3. Are there other legal approaches I can use to force this company to change their policy on insisting on paper-printed tickets? (I have never come across such a policy before - no airline requires e-tickets to be printed on paper).

Thanks for your help!

I am assuming you have never flown with RyanUnfair then.

giraffe69

It maybe too late for OP but it seems sensible over time that etickets seen on screen should be acceptable.

King_Nothing

giraffe69 wrote: »

It maybe too late for OP but it seems sensible over time that etickets seen on screen should be acceptable.

They undoubtably will be as smart phones become more, and more popular, but unless a company specifically publicises that they accept on screen etickets, or you can use their specific app for it, it would be unwise to assume so.

Flyboy152

King_Nothing wrote: »

They undoubtably will be as smart phones become more, and more popular, but unless a company specifically publicises that they accept on screen etickets, or you can use their specific app for it, it would be unwise to assume so.

If it ever comes to pass, what would happen when your device runs out of battery power.

benjus

Flyboy152 wrote: »

I am assuming you have never flown with RyanUnfair then.

That's a boarding pass, not a ticket. Every airline and airport I've ever used has required a hard copy boarding pass.

Tilt

pendulum wrote: »

I have, so clearly you're wrong.

Clearly i'm not because clearly you didn't spot this link in post #1;

http://www.oxfordbus.co.uk/main.php?page_id=68

where it clearly states to print off your ticket after making the booking. If you had of read this, then why would you then say; "If they wanted a ticket on paper they should have said so" when they clearly did say so?

Livingthedream

Flyboy152 wrote: »

I am assuming you have never flown with RyanUnfair then.

Had a wee chuckle to myself when I read that. :rotfl:

pendulum

Tilt wrote: »

Clearly i'm not because clearly you didn't spot this link in post #1;

http://www.oxfordbus.co.uk/main.php?page_id=68

where it clearly states to print off your ticket after making the booking. If you had of read this, then why would you then say; "If they wanted a ticket on paper they should have said so" when they clearly did say so?

Ohh keep up! The discussion is about whether printing to PDF counts as printing for step 5 of that link.

You might not agree that using a PDF printer counts as printing, but at least make the effort to understand the argument!