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machine needle found in Primark shorts
Comments
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I don't use primark but my friend does and she regularly takes stuff back to swap and never has any problems. I believe that if you exchange within 7 days you have no problems. The fact you had problems sounds more to do with how you treated the staff than anything else.
Primark's 'Refund & Exchange' policy is return within 28 days of purchase, provided items are returned in saleable condition with a receipt.
OP
Are the 2 statements below a contradiction or did you change your mind from wanting an exchange to a refund during the time you were in the shop?When we handed the vests over for a exchangeWe were not wishing to exchange because we'd changed our minds
Did the vests have the tags still on?
If so - and assuming you also had the receipt and assuming it was less than 28 days since original purchase - you should have had no trouble at all getting a refund, merely because you changed your mind, not even because the vests were faulty.
NB:
The above applies to Primark and should not be expected to be the same policy in all shops.That's exactly what I'd expect, a problemless exchange.
I wonder if the 'I want an exchange because the vests are faulty' actually muddied the water somewhat.
I often return items (with tags still attached & with receipt) to Primark because I don't like them once I've got them home or they don't fit and have never, ever had a problem.0 -
unholyangel wrote: »Would you like to quote where the SoGA states this?
Because I was under the impression the SoGA states this:
Then your impression may have been, shall we say, "misdirected."So yes, price IS a factor. Nor would I saw a loose thread is a "fault".
Are you saying that it doesn't have to be of merchantable quality and be fit for purpose?The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
The OP did not call the staff pathetic, but their processes and procedures. The point that it is a pressured environment is somewhat irrelevant; it is not the concern of the consumer how hard people have to work, when exercising their statutory rights.
Respect goes both ways, it does appear as though the staff at the store were not exactly respectful in this matter either.
May I point out 'The manager comes over and points at the vest and says that we'd washed it, which we hadn't. I call them pathetic and they give me a bunch of excuses, eventually they say they wouldn't normally exchange it but on this occasion they would.'
If read you would see he did call them pathetic and admitted it, so I still stand by this comment. If the consumer is coming to the desk with an item to return 1) Because they didn't want it, then 2) Because its faulty this does add to the pressure - if the consumer went up in the first place being straight up and not complicating things then pressure would be eased. To me I can honestly say the staff didn't seem to do anything wrong, just do their job. I don't see where the staff didn't show respect? All I can see is a customer that was insulting for no reason.0 -
Then your impression may have been, shall we say, "misdirected."
Are you saying that it doesn't have to be of merchantable quality and be fit for purpose?
You're saying the SoGA is wrong/misdirected? Because that is what I quoted from - directly....not a "guide" to it etc.
I'm saying that what is "satisfactory quality" depends on the price paid. You CANNOT expect a £2 vest to be of the same quality as a £200 one.
There are many "cheap" clothing places that I wont buy from. Why? Because even though their prices are cheap, they're selling cheap tat. You get what you pay for.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
hi,
i have had a similar issue i found a primark sewing needle inside a pillow. even though luckily no damage was caused it could of potentially given me a fatal injury. i haven't written a letter to primark yet as i am not completely sure what to put in it.
is there any suggestions to how i should word the letter?
i believe that i deserve some compensation from this diabolical company, seeing that this needle could of potentially hindered my life.
cheers.0 -
i found a production needle inside primark pillow,
how should i go about writing to the company to get compensation for potential injury it could of caused ?
cheers0 -
found a needle in primark pillow last night when i was sleeping, found a sharp object stabbing cheek. pulled out of inside pillow a production needle.
Wanted to know how i go about complaining to primark, if i should write letter to newspaper.
Unbelievably annoyed with company as this could of caused me a fatal injury that could of hindered my life.
Will be happy with any advice.
Cheers.0 -
tjeffery1990 wrote: »hi,
i have had a similar issue i found a primark sewing needle inside a pillow. even though luckily no damage was caused it could of potentially given me a fatal injury. i haven't written a letter to primark yet as i am not completely sure what to put in it.
is there any suggestions to how i should word the letter?
i believe that i deserve some compensation from this diabolical company, seeing that this needle could of potentially hindered my life.
cheers.
I assume this is a badly written troll attempt.
Could HAVE, not could of.
And it didn't either give you a fatal injury or hinder your life.
If I worked a Primark and got a letter saying what you had, it would be deposited in the circular file asap.
However apart from that, if you are serious, you do actually have a point. They should not be having machine needles left in items you buy from thm. I would forget about demands for compensaion as NOTHING HAPPENED TO YOU and I wouldn't contact them, I would get onto your local trading standards.0 -
tjeffery1990 wrote: »i found a production needle inside primark pillow,
how should i go about writing to the company to get compensation for potential injury it could of caused ?
cheers
As you posted this twice, so will I .
I assume this is a badly written troll attempt.
Could HAVE, not could of.
And it didn't either give you a fatal injury or hinder your life.
If I worked a Primark and got a letter saying what you had, it would be deposited in the circular file asap.
However apart from that, if you are serious, you do actually have a point. They should not be having machine needles left in items you buy from thm. I would forget about demands for compensaion as NOTHING HAPPENED TO YOU and I wouldn't contact them, I would get onto your local trading standards.0
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