Unable to load windows internet explorer

markymark2901

My O.H. has a samsung NC10 lap top. Eveything has been running fine until recently when windows internet explorer has just decided to stop loading. When I click the link to load internet explorer the new window comes up and it hangs with the home page email address shown in the very top dark blue bar and "connecting" in the tab. Stangley enough, I am able to update avira through the internet but just can't get internet exploer working. I have also don a system restore back to a month back and that hasn't helped.

Any suggestions would be apprecioated ... thanks

RussJK

Check the connections settings: TOOLS > Internet options, etc
http://www.users.on.net/~russ/connection.png

markymark2901

Is there any other way of accessing the internet options other than the "tools" drop down menu. I can get as far as getting the drop down menu but when I click on "internet options" nothing happens before the window closes all by itself ?

MrsAtobe

Start, Settings, Control panel - you should see Internet Options there.

markymark2901

Thanks RussJK and Mrs Atobe ... managed to check connections ... There wasn't a tick in the "automatically detect settings" ... whoopee ... put my tick in the box ... thought "that'll sort it" .... Didn't work :0( ... Same thing happenng ...

Do we have a plan "B" ?

RussJK

Shouldn't be shutting itself down. Might be an idea to check for malware, could be a buggy spyware program or some such. If it's not (obviously) malware related, then it'll just be troubleshooting the various reasons why Internet explorer closes on people.

You may have to transfer some things to the affected computer:

In the meantime, copy over an alternative browser such as Firefox, Opera, or Chrome. There are portable versions available (i.e. no install):
http://portableapps.com/apps/internet/firefox_portable
http://www.opera-usb.com/operausben.htm

Might be an idea to do a malware scan with Malwarebytes (just a quick scan, and post the log if you don't mind). Clean anything it finds:
http://www.malwarebytes.org/mbam-download.php

As well as a Hijackthis log. Copy this to the desktop, then hold LEFT SHIFT and RIGHT CLICK on it. Afterwards, system scan and save log. The log that comes up in notepad is the one that can be posted here. Don't Fix anything yet.
http://www.trendmicro.com/ftp/products/hijackthis/beta/HijackThis.exe

markymark2901

Trouble is I can't get into onto the internet on my O.H.'s computer to download these apps. Is there a way of doing it on my computer and then putting it onto my OH's ?

I am actually typing on my lap top as I can't access the internet on my wife's.

RussJK

Yes, you'll have to transfer it over, e.g. USB stick, burn a CD, network shares.

Toxteth_OGrady

Is your laptop network connected to your wife's?

markymark2901

Toxteth_OGrady wrote: »

Is your laptop network connected to your wife's?

I have no idea .... not done it on purpose ... would it be done automatically ... ?

Toxteth_OGrady

Probably easier to use a USB stick.