Not selling at the moment ... falling dsr's!

hermum

techspec wrote: »

You can be my SCS anytime - you've gotta be a big improvement on my current one.:D

Can i just point out again to everyone that Ebay was originally a car boot/ flea market style website fully of ordinary people trading.

The new breed of Ebayer seems to think it is just a big business now - and that all sellers are making profit and need to be treated the same as they would tesco or argos.

But, of course, some people are still just using ebay to get rid of stuff at a loss - and its not fair to lump then in with business sellers and expect them to have a degree in customer service and excellent selling skills.

That person you are abusing may be a severly disabled person selling their stuff to get by, or a single mum facing eviction for not paying her mortgage - and having to sell all her belongings, while working 3 jobs. The way people refer to 'sellers' on here, lacks common sense, compassion and an understanding on Ebay in many cases.

My thoughts exactly, I have said before that I would like it somehow to be split.
I wish that one of the other sites would take off so that there was another option.
It seems that we are stuck with ebay & have to do the best we can with it, both as sellers & buyers.
I guess that's what they call progress.

mikey72

You can't buy of any of the other sites because there are no sellers on them.
So even if they don't like ebay, there're not moving away very fast.

The only other one I've used is Amazon, and already had one seller that just didn't deliver. INR claim and a full refund though, so full marks to Amazon on that as well.

hermum

mikey72 wrote: »

You can't buy of any of the other sites because there are no sellers on them.
So even if they don't like ebay, there're not moving away very fast.

The only other one I've used is Amazon, and already had one seller that just didn't deliver. INR claim and a full refund though, so full marks to Amazon on that as well.

The ones that have been tried by sellers have reports of not enough buyers. It's a vicious circle.
Several years ago I joined, an online car boot site but sold nothing.
I've sold a few books on amazon but their fees are higher than ebay.
I also found trying to price your books on there really difficult, some sellers list for £10 others for £100 for the same book.

terra_ferma

someone somewhere replied to the suggestion that buyers should be educated and DSR, by saying that buyersgo on ebay to buy, not to be educated about anything!

It's not up to the buyers to learn about DSR, it's up to the buyers to buy and pay, and up to eBay to make up a system that is not as ridiculous and obscure as DSRs...

hermum

I responded to that post, that was the first time educating buyers came into it, until then I had been saying that the details on how to assess the sellers should be easy to access.
The poster who decided that we were suggesting the buyers needed educating is herself a seller & yet states that she would mark down despatch dsr's if an item took a week to arrive.
If sellers don't understand them then people who only buy won't have a clue.

terra_ferma

hermum wrote: »

I responded to that post, that was the first time educating buyers came into it, until then I had been saying that the details on how to assess the sellers should be easy to access.
The poster who decided that we were suggesting the buyers needed educating is herself a seller & yet states that she would mark down despatch dsr's if an item took a week to arrive.
If sellers don't understand them then people who only buy won't have a clue.

I don't remember the exact context, but that comment stuck with me because sometimes we tend to forget that the purpose of ebay is to buy and sell stuff.
DSR are a big thing, unfortunately, but only because ebay makes it so. And personally I have still not been able to determine how big a risk they are to me, because the boards are full of all sorts of tales, and many of them are just that (when you hear the whole story...).

Divide and conquer... it suits ebay that sellers blame buyers for their DSR trouble, instead of ebay itself who invented the whole thing

the_lunatic_is_in_my_head

It's not up to the buyers to learn about DSR, it's up to the buyers to buy and pay, and up to eBay to make up a system that is not as ridiculous and obscure as DSRs...

In part you are right but buyers have some very unrealistic expectations and having spoken to several very large companies that now sell on eBay, they weren't prepared for the sheer volume of emails sent and the extremely high expectations of customers especially for a site that is promoted by eBay as cheap rather than quality.

As a seller I'm tired of, 'please send asap' or on a Thursday night 'I need this by Saturday' on listings with a 3 day dispatch time. If either of those things are so important why didn't you buy from a seller offering same/next day dispatch, ah yes because they are more expensive....

Most eBay customers are great but a few demand much more than is offered or again in some cases even possible, and then mark low becase they can't have it. For a small seller rated over 12 months, randomly selling to a handful of this type of customer can cost them their account.

The best example I can give about all this is the manner in which people behaved with Amazon at Christmas, a snowed in warehouse (Glasgow) with a country ground to halt and all people were screaming about is 'where's my stuff'. Such ignorance and selfishness should be stamped out not encouraged.

mikey72

ludovico wrote: »

It's not up to the buyers to learn about DSR, it's up to the buyers to buy and pay, and up to eBay to make up a system that is not as ridiculous and obscure as DSRs...

In part you are right but buyers have some very unrealistic expectations and having spoken to several very large companies that now sell on eBay, they weren't prepared for the sheer volume of emails sent and the extremely high expectations of customers especially for a site that is promoted by eBay as cheap rather than quality.

So if they get their marketing and research wrong, how is that the buyers fault?
Get it fixed, and move on.

ludovico wrote: »

As a seller I'm tired of, 'please send asap' or on a Thursday night 'I need this by Saturday' on listings with a 3 day dispatch time. If either of those things are so important why didn't you buy from a seller offering same/next day dispatch, ah yes because they are more expensive....

I agree with this entirely. If it's important I never buy off ebay, even with a recognised company I'll go directly to them. Ebay is for stuff that may arrive if I'm lucky.

ludovico wrote: »

The best example I can give about all this is the manner in which people behaved with Amazon at Christmas, a snowed in warehouse (Glasgow) with a country ground to halt and all people were screaming about is 'where's my stuff'. Such ignorance and selfishness should be stamped out not encouraged.

Then again, when I was out in winter running from one burst pipe to the next, people didn't want to know I couldn't get there, they wanted service too. I bought winter tyres so I could move the car reasonably.

the_lunatic_is_in_my_head

Then again, when I was out in winter running from one burst pipe to the next, people didn't want to know I couldn't get there, they wanted service too. I bought winter tyres so I could move the car reasonably.

You really think a company like Amazon wouldn't have got their goods to their customers if they could? You clearly misunderstand how important CS is to Amazon. This is exactly the kind of attitude I'm referring to, I don't think winter tyres would have done Amazon much good, any other ideas what they could have done?

So if they get their marketing and research wrong, how is that the buyers fault?

Followed with:

Ebay is for stuff that may arrive if I'm lucky.

Looks like by your own admission they got their marketing right...

mikey72

ludovico wrote: »

Then again, when I was out in winter running from one burst pipe to the next, people didn't want to know I couldn't get there, they wanted service too. I bought winter tyres so I could move the car reasonably.

You really think a company like Amazon wouldn't have got their goods to their customers if they could? You clearly misunderstand how important CS is to Amazon. This is exactly the kind of attitude I'm referring to, I don't think winter tyres would have done Amazon much good, any other ideas what they could have done?

So if they get their marketing and research wrong, how is that the buyers fault?

Followed with:

Ebay is for stuff that may arrive if I'm lucky.

Looks like by your own admission they got their marketing right...

"they weren't prepared for the sheer volume of emails sent and the extremely high expectations of customers "

Are you saying you agree buyers shouldn't have great expectations of sellers on ebay, and it surprised the big sellers when they did?
If that's not poor market research what is?

If buyer protection wasn't there I wouldn't use ebay, it looks like you agree?