Not selling at the moment ... falling dsr's!

MimiJane

Just another thought and hope it's not a stupid question, but ... if your seller account is suspended, does it mean you cannot buy on ebay either?

the_lunatic_is_in_my_head

If ebay blocked 1 & 2 dsr's with +FB, then buyers would leave a neg.

Or we'd all end up with lots of negs, but you're missing the point of DSRs, to allow the customer to complain anonymously because certain poor sellers can't accept that they don't offer a good service and then abuse those that dare to complain. This was very evident when sellers could neg buyers, which is why the system was changed.

Sadly normal sellers now suffer as buyers nit pick they way through transactions with expectations beyond what was offered, or is feasible, or in some cases even possible!

I did not say it was right, merely pointing out that it is a common misconception.

Sorry my comment wasn't aimed at you, just venting my frustration regarding the situation in general.

techspec

hermum wrote: »

When people are advised on here to leave low dsr's, neg or neutral FB it is because the seller hasn't put right something that they have been given the opportunity to do.
None of us, who post regularly would advise to go straight for trashing someones FB or DSR's..

There are buyers & sellers on here (they know who they are) who jump in with "leave a neg", "leave low dsr's" and "go round ebay and straight to payapl with claims" - WITHOUT ever suggesting sorting it with the seller.

hermum wrote: »

I hope that you don't think I'm stalking you, I could be your very own, Silly Cyber Stalker.
I do think that should be enforced only if all the *'s are hit, reasons in my previous post.

I agree that 4 low dsr's from one person does indicate a problem, and i get your point. Ebay do seem to indicate though - that THEY consider low DSR's with pos feedback to be wrong. They need to clarify the whole thing - and make buyers aware they can be worse than a neg.

As for stalking, im a sick of a certain individula quoting all my comments to have a go. If they want to make a point - they should stick to the ops questions - and stop dragging me into into an arguement. MSE is for decent people to help each other.

I don't class you as a stalker, i respect your views - but i do have more than one that is obsessed with my comments. :eek:

techspec

MimiJane wrote: »

Just another thought and hope it's not a stupid question, but ... if your seller account is suspended, does it mean you cannot buy on ebay either?

Suspended - i should think you cannot do anything.

Limited/restricted - i would have though buying should be OK.

Of course, many Ebayers have several accounts.

hermum

There was me thinking that I could get some letters after my name, hermum, SCS.

I think that the Tips for rating DSR's should be easily accessible, maybe on the FB & DSR page.
Unless people sell as well as buy they probably don't realise how damaging low dsr's can be. They may even feel that they're doing a seller a favour by not leaving a neg.

Crowqueen

hermum wrote: »

There was me thinking that I could get some letters after my name, hermum, SCS.

I think that the Tips for rating DSR's should be easily accessible, maybe on the FB & DSR page.
Unless people sell as well as buy they probably don't realise how damaging low dsr's can be. They may even feel that they're doing a seller a favour by not leaving a neg.

On the other hand, people are spending their own money and are usually reasonably astute when dealing with it. As someone who buys more than sells, I judge sellers not on the human aspect of it - but on the way they handle my money and my transaction. If that seems cynical, it probably is, but once it gets to money changing hands, then I tend to lose anything like that in seeing I get what I pay for. And assuming buyers are all like that is probably better than assuming they will see the person behind the screen.

Trying to "educate" buyers who are concerned with that end of a transaction and judge a seller primarily on how they deal with their transaction, rather than whether they are arbitrarily a "good" or a "bad" seller seems a good way of making sure buyers are cut out of the equation altogether, and gives a licence to poor sellers to try and kick up a fuss when someone has a legitimate complaint. Sure, you forgot to post the item because your kid was sick - but the buyer doesn't see it in those terms. Sure, you have to drive 28 miles to the PO, but the buyer is paying you for that and it seems a little uneconomical to sell in that way if it's costing you that much in petrol. If you mess up on one transaction, you are messing with someone else's money, and that person needs to be able to have their say.

A good seller should be judged by actual results.

I don't mind being judged in this way and I find it frustrating that sellers want a baroque system of DSR education (in reality, manipulation) when it's better to leave the opinion up to the person who spends the money in the first place.

the_lunatic_is_in_my_head

when it's better to leave the opinion up to the person who spends the money in the first place.

Assuming the person expressing their opinion has expectations that are realistic, blaming sellers by way of law scores for dispatch for postal delays basically says 'I never expect Royal Mail to be late with a parcel and the seller should prevent this from happening', which isn't realistic in the slightest.

hermum

Crowqueen wrote: »

On the other hand, people are spending their own money and are usually reasonably astute when dealing with it.

Trying to "educate" buyers who are concerned with that end of a transaction and judge a seller primarily on how they deal with their transaction, rather than whether they are arbitrarily a "good" or a "bad" seller. If you mess up on one transaction, you are messing with someone else's money, and that person needs to be able to have their say.

I don't mind being judged in this way and I find it frustrating that sellers want a baroque system of DSR education (in reality, manipulation) when it's better to leave the opinion up to the person who spends the money in the first place.

Buyers being "educated" as to how the system works is hardly manipulation.
The opinion of someone marking you should only be done by someone who understands the marking system.
When they don't understand the system they may be messing with someones livelihood, several times now it's been mentioned that people mark 3's across the board, as that's average. In reality that's so, however ebay wants sellers to achieve & maintain 4'2 & 5's across the board.
You said earlier in the thread, "I certainly mark down on dispatch if an item takes a week or longer to get to me". That would be delivery time & sellers aren't marked on that, so judging by that statement you don't understand the despatch DSR.

techspec

hermum wrote: »

There was me thinking that I could get some letters after my name, hermum, SCS..

You can be my SCS anytime - you've gotta be a big improvement on my current one.:D

Can i just point out again to everyone that Ebay was originally a car boot/ flea market style website fully of ordinary people trading.

The new breed of Ebayer seems to think it is just a big business now - and that all sellers are making profit and need to be treated the same as they would tesco or argos.

But, of course, some people are still just using ebay to get rid of stuff at a loss - and its not fair to lump then in with business sellers and expect them to have a degree in customer service and excellent selling skills.

That person you are abusing may be a severly disabled person selling their stuff to get by, or a single mum facing eviction for not paying her mortgage - and having to sell all her belongings, while working 3 jobs. The way people refer to 'sellers' on here, lacks common sense, compassion and an understanding of Ebay in many cases. Its not all big business - yet.

techspec

hermum wrote: »

Buyers being educated as to how the system works is hardly manipulation.
The opinion of someone marking you should only be done by someone who understands the marking system.
When they don't understand the system they may be messing with someones livelihood, several times now it's been mentioned that people mark 3's across the board, as that's average. In reality that's so, however ebay wants sellers to achieve & maintain 4'2 & 5's across the board.
You said earlier in the thread, "I certainly mark down on dispatch if an item takes a week or longer to get to me". That would be delivery time & sellers aren't marked on that, so judging by that statement you don't understand the despatch DSR.

So true.

When DSR's started- i assumed 3 would be average , below 3 poor and above 3 good. As long as my stars were in the 4-5 bracket i was over the moon.

I then find out that 4.6 is classed as below standard by ebay. Its nuts - and most buyers don't get it either.