What extension/microfilter set-up needed if telephone socket downstairs and PC isn't?

Becca

I've typed into the black box

ping 192.168.1.1

and received the following...

Reply from 192.168.1.1: bytes =32 time<1ms TTL=64
Reply from 192.168.1.1: bytes =32 time<1ms TTL=64
Reply from 192.168.1.1: bytes =32 time<1ms TTL=64
Reply from 192.168.1.1: bytes =32 time<1ms TTL=64

So I think this means it has pinged!

How do I ping an actual website such as google or bbc?

Do I just type...

ping google

albertross_2

http://forums.moneysavingexpert.com/showpost.html?p=3813651&postcount=17

Becca

I typed in...
ping https://www.google.com
and received the following...

Ping request could not find host https://www.google.com. Please check the name and try again.

I then typed in...
ping 64.233.183.99
and received the following...

Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.
Reply from 192.168.1.1: Destination net unreachable.

albertross_2

have TT given you a go live date? Have you tried putting your phone number in the talk talk link I posted to see what the state of your order is?

What lights are on the modem, and what are they doing?

Becca

Yes, I'm past the go live date.

The lights on my modem are as follows..

Power: Green
ADSL Link: Green
ADSL ACT: OFF
LAN: Deep orange
USB: OFF

Actually the ADSL link has just turned dark orange.

Becca

I just done the ping test again...I'll post the results in a moment

albertross_2

green in sync /flashing green not in sync

orange authenticated / flashing orange username/password problem.

have you tried ringing TT support - not sure if they are going to shut up shop today?

Becca

I typed in...
ping https://www.google.com
and received the following...

Reply from 64.233.183.99: bytes=32 time=47ms TTL=246
Reply from 64.233.183.99: bytes=32 time=47ms TTL=246
Reply from 64.233.183.99: bytes=32 time=47ms TTL=246
Request timed out.


I then typed in...
ping 64.233.183.99
and received the following...

Reply from 64.233.183.99: bytes=32 time=91ms TTL=246
Reply from 64.233.183.99: bytes=32 time=112ms TTL=246
Reply from 64.233.183.99: bytes=32 time=106ms TTL=246
Reply from 64.233.183.99: bytes=32 time=68ms TTL=246

BUT the link light is now blinking orange and I've tried the ping test again and now they are unreachable. Maybe I've got a dodgy modem...

Oh, now the link light has gone green again

albertross_2

that's looking better, does IE work?

Becca

I think the link light has to remain solid orange in order to indicate it has connected. It was solid orange so I launced IE and it brought up the homepage which is TalkTalk.

The link light then began to blink orange so the connection isn't working now.

It's still blinking orange so I can't connect. Actually. now it's gone green so I can't connect.

I phoned TalkTalk a couple of days ago and they went through various things. They thought perhaps my ZoneAlarm firewall was corrupted and perhaps was blocking access, so I deleted it and downloaded the latest version but it didn't make any difference.