What extension/microfilter set-up needed if telephone socket downstairs and PC isn't?

espresso

Have you tried it with no extension lead? i.e. modem into master socket.

Becca

No unfortunately I haven't tried this. I'd have to move the PC downstairs to try this as there's no phone socket upstairs. Though if I was using the ADSL extension cable (which you linked to above) then this would mean I would be connecting the modem direct to the master socket

espresso

The reason that I asked is because you are having problems, do you know that the line is actually ADSL enabled?

Becca

I just typed my telephone number and postcode into https://www.broadbandchecker.co.uk and it states that the line is ADSL enabled.

Becca

I just tried it again, with the extension cable plugged directly into the hall socket (no microfilter), then at the end of the extension there is a microfilter and the modem plugged into the ADSL/modem part of the microfilter.

This time it did actually connect to the homepage so there is some connection! But unfortunately when I clicked on any links it would not connect to these, or when I typed an address in to the address bar it would not connect either. Maybe this is because the telephone extension cable is not good quality...

Also the microfilter is this type...
http://cgi.ebay.co.uk/BT-Broadband-ADSL-Micro-Filter-Splitter-Microfilter-x-4_W0QQitemZ180066206704QQihZ008QQcategoryZ90720QQrdZ1QQcmdZViewItem

and not the more expensive "soap on a rope" style...
http://cgi.ebay.co.uk/BT-ADSL-MF50-BROADBAND-MICROFILTER_W0QQitemZ230065319887QQihZ013QQcategoryZ90720QQrdZ1QQcmdZViewItem

albertross_2

after you have connected, post the results of a

start, run, cmd

ipconfig /all> c:\1.txt
notepad c:\1.txt

to check whether your dns servers are ok.

also try ping https://www.google.com

and

ping 64.233.183.99

if both pings say reply from ... , then you are connected to the net.

Ebany

It may be that your homepage was cached (your computer had a copy of it stored, so it appeared to load), but you didn't have an actual connection.

When you say you typed your number in the broadband checker, have you actually got in touch with a broadband ISP and ordered broadband? Sometimes its the first steps that can get missed. If you haven't done this part its like complaining you don't get water out your tap when its been turned off at the mains.

Usually after ordering it takes about 10 days to set up your broadband (BT have to go out and activate it, the checker just ensures that BT have equipment capable of broadband at your exchange, not that they have got it running).

albertross_2

This may be a better one..

http://www.prodigynet.co.uk/menu.php?page=support/adsllinecheck

Becca

Yes I have TalkTalk :rolleyes: broadband

I checked the new link, typed in my telephone number and it states..."This line has ADSL fully installed on it. There are no open orders currently on this line."

I have just went to: start, run, cmd, and typed in...

typed in ping 64.233.183.99

it states..."Destination net unreachable"

albertross_2

have you dialled the modem? does it say connected?

http://www.talktalk.co.uk/talktalk/servlet/gben-server-PageServer?article=MAIN.UK.TALKTALK.STATIC.HELP.HELPDESK.MAINPAGE&topicSelect=BROADBAND&catSelect=Installing+Broadband

if so, post the ipconfig report