Call centre locations?

homehunter

Hi,

Just a quickie I hope - can anyone list the major mobile networks and where their call centres are based?

Orange
Vodafone
O2
3
etc?

I'm due to upgrade this weekend after a 2-year contract with O2 - had a lovely conversation with someone in their UK-based call centre, to get my PAC code so I am ready to get the best deal I can find on either an iPhone 4 or a Samsung Galaxy SII (haven't decided yet).

Network coverage is an important issue - I've tried 3 and had no coverage at home or work, and I really, really hate their overseas customer 'service', very rude when I needed to switch at the end of the contract 2 years ago. I was pleasantly surprised by O2 this week,who gave me none of the hassle that 3 did, but sadly the network coverage is poor at home and work too! Starting to wonder if I'm just living and working in black spots

I want to only look at networks with UK based call centres, hence the query. Thanks all

matrix999

Orange - North Tyneside, Bristol, and Plymouth, Darlington
(Glasgow - Home Broadband) also have offshore call centres

O2 - Glasgow, Bury near Manchester, Leeds, Preston

Vodafone - Newbury, Kilmarnock, Falkirk, Warrington

3 - India (Glasgow - Customer Relations)

There might be more but thats what i know......

debtfree27thmay

Orange no longer have a call centre in Bristol, they made us redundant in April 2010

Techhead_2

matrix999 wrote: »

Orange - North Tyneside, Bristol, and Plymouth, Darlington
(Glasgow - Home Broadband) also have offshore call centres

O2 - Glasgow, Bury near Manchester, Leeds, Preston

Vodafone - Newbury, Kilmarnock, Falkirk, Warrington

3 - India (Glasgow - Customer Relations)

There might be more but thats what i know......

I think that list is out of date. If you call Vodafone or Orange then you are most likely to get an overseas call centre.

Yolina

Vodafone's main call centre is in Egypt

bengalknights

Orange is near north shields in north tyneside.

matrix999

debtfree27thmay wrote: »

Orange no longer have a call centre in Bristol, they made us redundant in April 2010

I'm sorry to hear that......

Was this due to the merger between T-Mobile and Orange?? I also see that the head office for Everything Everywhere is now in Hatfield, which as i understand was T-Mobile's head office.

matrix999

Yolina wrote: »

Vodafone's main call centre is in Egypt

Maybe.. But there are a few call centres in Scotland, one of which is in Kilmarnock, there is another on Rothesay (Isle of Bute) and one in Central Scotland (Falkirk)

matrix999

Techhead wrote: »

I think that list is out of date. If you call Vodafone or Orange then you are most likely to get an overseas call centre.

When i call Orange i always seem to get the call centre in North Shields.

3v3

bengalknights wrote: »

Orange is near north shields in north tyneside.

And I really enjoy hearing their accent

Mrs_Ryan

matrix999 wrote: »

When i call Orange i always seem to get the call centre in North Shields.

Good to hear they still do CS there. When I worked there it was Registrations and CS - I worked on Registrations and loved it!