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A Warning about ZOOPLUS
Comments
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I ordered from Zooplus for about the fifth time last week and I forgot to add the code to get 5% off my order as it was over £75. One quick email to Zooplus and they have refunded me the difference. I have nothing but praise for them.
How are they supposed to know you are a new customer if you haven't registered? This was your error but you might try asking nicely - you never know.0 -
~Chameleon~ wrote: »
As a registered customer the site is recognising your computer and showing you 5% discount. It is showing me 10%. As you seem to think I am making up stories, If you can explain how you copied their website page I will post it for you to see.0 -
Where does it say anyone thinks you're making it up?
Grocery Challenge £211/£455 (01/01-31/03)
2016 Sell: £125/£250
£1,000 Emergency Fund Challenge #78 £3.96 / £1,000Vet Fund: £410.93 / £1,000
Debt free & determined to stay that way!0 -
rising_from_the_ashes wrote: »Where does it say anyone thinks you're making it up?
Thanks for posting this. But if you read post #8 you will see.0 -
I used them once and was not impressed. I waited ages for delivery of a bag of Burns and some wet food pouches. One of the key items was not sent (the wet food pouches so important to my dogs - and the reason I ordered online was to save petrol costs) The invoice said that it would follow (and the money had been debited when I placed the order). Eventually, after about two weeks they admitted the item wasn't going to show up and refunded me. I use Pet planet now.0
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I used them once and was not impressed. I waited ages for delivery of a bag of Burns and some wet food pouches. One of the key items was not sent (the wet food pouches so important to my dogs - and the reason I ordered online was to save petrol costs) The invoice said that it would follow (and the money had been debited when I placed the order). Eventually, after about two weeks they admitted the item wasn't going to show up and refunded me. I use Pet planet now.
I've actually come across another site called Medicanimal. I've not used them yet, but noticed they do free postage too & without any minimum spend.0 -
I have used most of the other online stores & prefer Zooplus. If you complain I'm fairly sure you will get refunded.0
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Right next to the express checkout it says the welcome discount is not valid if express check out is used.
I don't think it's 'underhand' or such for them to not want people to just use the express checkout and get the voucher every time they order. They're a business after all.Sigless0 -
I always shop at Zooplus and find them very good. Any problems and I have found they sort it out quickly. Maybe you should email them and say you made a mistake about ordering without registering for the discount and i'm pretty sure they will honour the discount and give it to you with your next order.0
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I shop a lot with Zooplus because they are so efficient (German company). I get the delivery quicker than petsupermarket which have taken up to 2 weeks. If you want the 10% new customer, just register next time you buy something and get the 10% off and go through topcashback for another 5% (?) cashback which is what I do. On top of that do check out your points account, which they dont make clear enough on there - you get zooplus points which you can use to buy freebies on their site. Brilliant, Ive had lots of stuff for my dogs for free. And you often get a freebie chucked in your order anyway if they are promoting a new product. I think you are judging them wrongly, it was a genuine mistake on both parts. As someone else said, how do they know you are a new customer if you dont register. We could all not register and claim to be a new customer every time we bought something to get the 10% discount- which is probably their point.0
This discussion has been closed.
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