Smiley Hippo photobook cheap but not cheerful

guv69

Wow. I just telephoned this company because I couldn't believe how poor their software was. I can see why they call themselves smiley hippo. The software reminded me of rainbow!

Anyway, I called because I wanted to use page layouts. Apparently everyone is expected to make their own! !!!!!!! If youve ever done bit of DIY photobooks, you will know your eye will see any imbalance very easily. So thats not a proper solution and smacks of incompetance releasing software thats so poor.

So I thought Id google. Funnily, I looked on trust pilot where the very obvious employee posts stand out like a sorely thumb...... just like they do in this thread. Amazing how many different new members have joined to say they are wonderful. Sorry, but the software and templates provided would never get anyone applauding it.

And to top it off, they charge a bomb for postage.

Support is also pathetic as I just found out.

Knowing what I do now, I wouldnt use them if they were giving them free.

Sorry for the bump! Had to be done though!

missile

They were a new company when I first posted with my concerns. I am surprised that they still haven't improved and amazed that they are still trading.

Le_Kirk

guv69 wrote: »

Funnily, I looked on trust pilot where the very obvious employee posts stand out like a saw thumb...... just like they do in this thread.

Paper cut presumably!!! I hope you mean sore!

guv69

missile wrote: »

They were a new company when I first posted with my concerns. I am surprised that they still haven't improved and amazed that they are still trading.

Cant comment on what they were like, but if they were even worst, I'm surprised they even existed!

Le_Kirk wrote: »

Paper cut presumably!!! I hope you mean sore!

I sea wat u did thar.

bargain_babs

just used smiley hippo with a deal - very pleased with results so ordered another one ............. a couple of issues with backgrounds (not sure if it was my fault or theirs) but very good customer service (Mark - full marks!) and a code to redo the album - all good no complaints

SkippySue

I created a photo book of 106 pages two weeks ago and it has arrived. It is 106 pages, of good quality and I am pleased with it. I used a voucher so it cost £15 plus £7.95 postage - well wrapped and heavy so not bad. I had to download software to my computer in order to make the book. The software was easy to follow with different backgrounds and masks. When I had finished, I uploaded the book to their site and could preview it. Had trouble using the voucher but that was my fault as missed the button saying “redeem”; that meant that when I went to Paypal it wanted to charge the full amount - £97 plus postage. Phoned and left a message but then saw my mistake; sorted and sent the order off. Next morning, the company phoned to see what my problem was, the advisor was very polite and glad that I had sorted the matter already. Had communications to say that the order had arrived, was completed, despatched and was given a tracking link. This was almost impossible to use - 67 pages of terms and conditions! Wanted to change the delivery as would be away but could not log onto delivery company. Parcel arrived and left in a safe place. Parcel safe when we returned home. Would use this company again but only with a voucher as full price a bit much. :T

SkippySue

Can’t understand the comments about page layouts - there are some, not as many as I would like, but about 10 and easy to use or adapt

missile

guv69 wrote: »

... very obvious employee posts stand out like a sorely thumb...... just like they do in this thread. Amazing how many different new members have joined to say they are wonderful.....!

If it walks like a duck and quacks

Roadstechno

Order placed with them and acknowledged on 10th December - 'for Christmas delivery'. Its late January and NOTHING!
Made 15 phone calls to 'support' - none were answered. Phone just kept ringing.
Went on 'chat line' four times - promised 'someone would call me'...… no one did.
Emailed 'support' 10 times …… no response (they claim response within 24 hours).

Rubbish customer service........DO NOT PLACE ORDERS WITH THIS COMPANY!

Roadstechno

How did you phone and leave a message...….the phone is never answered and there is no 'message leaving facility'. Can you supply the number you used?