I wanted to use BACS for a transfer and was told NO! only CHAPS.

opinions4u

crowsnest3000 wrote: »

Exactly, this is a money maker for the banks.

So is charging interest on loans, and stuff like that.

So the Senior bod at Lloyds phoned my branch to see if they had any branch limits...they said no.

Based on other posts, the branch staff have no facility to send any payments via BACS. What other options were open to them? Draft. Cash. CHAPS. I can't think of any others.

The front line Bank staff are very poorly trained so I blame the branch manager for that.

It sounds to me like there are some poorly trained bank staff posting on this thread too.

If you can prove that the branch had the facility to instigate a BACS payment then you may have a point. At the moment such proof is not in view.

If they offer the service of sending BACS for the sum you wanted, then I agree with your complaint.

If it was never available, I don't think your complaint should have been upheld. Any cash payment may have been made to simply get you off the phone as it's cheaper than arguing.

Twister84

YorkshireBoy wrote: »

Maybe not with the timescale quoted, but one option may have been to ask to set up a standing order, let it go once, then cancel it?

I think there is an upper limit for standing orders. Also IIRC anything over £1000 needs to be authorised by a senior member of staff. (For Natwest/RBS)

(Also imagine if the OP forgot to cancel it :rotfl:)


OP - It seems as though BACs is not possible in Lloyds branches, just like many of the Natwest/RBS branches.


There is a difference between not wanting to do it and, cannot do it.

Customers have to remember that processing a CHAPs payment does not end at first point of contact. It's a service which involves numerous people, and sometimes numerous departments, so yes, it is a service charge and is there to make money for the bank.


The bank is a business, not a charity.

eagleeye

Twister84 wrote: »

I think there is an upper limit for standing orders. Also IIRC anything over £1000 needs to be authorised by a senior member of staff. (For Natwest/RBS)

(Also imagine if the OP forgot to cancel it :rotfl:)


OP - It seems as though BACs is not possible in Lloyds branches, just like many of the Natwest/RBS branches.


There is a difference between not wanting to do it and, cannot do it.

Customers have to remember that processing a CHAPs payment does not end at first point of contact. It's a service which involves numerous people, and sometimes numerous departments, so yes, it is a service charge and is there to make money for the bank.


The bank is a business, not a charity.

We all know that banks are not a charity.The banks must behave like a proper business .That's why we are facing all this chaos due to banks.The staff clearly knows that person doesn't need money urgently and all available options must be offered to customers..All services including Chaps are subject to fraud checks and these check can cause delay in processing. Nothing is guarranted whether chaps ,fps and bacs.

MME_2

crowsnest3000 wrote: »

The front line Bank staff are very poorly trained so I blame the branch manager for that.

It sounds to me like there are some poorly trained bank staff posting on this thread too.

Yes, clearly you are right and the staff in that branch and those that have posted here are wrong. It doesn't matter that you've been given the same answer by numerous people with however many decades of experience.

Let me spell it out for you again as you don't seem to be grasping it. You cannot make a BACS payment in a Lloyds TSB branch but you can using Internet banking or phonebank.

Twister84

eagleeye wrote: »

We all know that banks are not a charity.The banks must behave like a proper business .That's why we are facing all this chaos due to banks.The staff clearly knows that person doesn't need money urgently and all available options must be offered to customers..All services including Chaps are subject to fraud checks and these check can cause delay in processing. Nothing is guarranted whether chaps ,fps and bacs.

I don't understand what you mean. The chaos is certainly not because of the banks. It is because people do not like paying for services and tend to kick up a fuss when they have to. All banks have charges for services - CHAPS being one of them.

It has been said before, and I'll say it again - BACs cannot be done in branches, at all - I don't see why people do not understand this.

In a branch, anything over £10,000 goes via CHAPs, which is a same day, not immediate, payment. This is because branches use the Faster Payment system to make payments.

If you want to use the outdated BACs method, use Online or Telephone banking, but even then there are limits. Limits are there to protect you.

You seem to agree that nothing is guaranteed due to fraud - so surely it makes sense to go into a branch and be ID'd for large payments? And since you mentioned payment options, CHAPS was the next best thing IMO as drafts still have to go through the clearing cycle.

pinkdalek

eagleeye wrote: »

We all know that banks are not a charity.The banks must behave like a proper business .That's why we are facing all this chaos due to banks.The staff clearly knows that person doesn't need money urgently and all available options must be offered to customers..All services including Chaps are subject to fraud checks and these check can cause delay in processing. Nothing is guarranted whether chaps ,fps and bacs.

You may be surprised but the banks as we know them (high street bank branches/telephone) very regularly make a profit every year. (And no it is not by charging £30 for a CHAPS) The chaos or banking crisis caused 2 years ago was hardly down to the doings of your local branches but the hedgefunding and poor investments done in the city. Hence why the government are looking to split the banking sector up into different sectors to protect the high street bank that you and me all know.

crowsnest3000

opinions4u wrote: »

So is charging interest on loans, and stuff like that.

Based on other posts, the branch staff have no facility to send any payments via BACS. What other options were open to them? Draft. Cash. CHAPS. I can't think of any others.

If you can prove that the branch had the facility to instigate a BACS payment then you may have a point. At the moment such proof is not in view.

If they offer the service of sending BACS for the sum you wanted, then I agree with your complaint.

If it was never available, I don't think your complaint should have been upheld. Any cash payment may have been made to simply get you off the phone as it's cheaper than arguing.

Yes the branch always sends my BACS payments under £10k and I have never had a problem before. There was no upper limit in my branch anyway as the Branch manager stated. That is why I got a payout.

crowsnest3000

pinkdalek wrote: »

You may be surprised but the banks as we know them (high street bank branches/telephone) very regularly make a profit every year. (And no it is not by charging £30 for a CHAPS) The chaos or banking crisis caused 2 years ago was hardly down to the doings of your local branches but the hedgefunding and poor investments done in the city. Hence why the government are looking to split the banking sector up into different sectors to protect the high street bank that you and me all know.

Agreed, but its like the blind leading the blind. If you train a dog to say sausages it will do just that. If you train it to say CHAPS only, it will do just that.

It is all about Staff training.

crowsnest3000

eagleeye wrote: »

We all know that banks are not a charity.The banks must behave like a proper business .That's why we are facing all this chaos due to banks.The staff clearly knows that person doesn't need money urgently and all available options must be offered to customers..All services including Chaps are subject to fraud checks and these check can cause delay in processing. Nothing is guarranted whether chaps ,fps and bacs.

For info, the CHAPS took more than 5 hrs to clear anyway in the end. It would have taken longer if it wasn't for the investigation. Not worth £30 anyway.

opinions4u

crowsnest3000 wrote: »

Yes the branch always sends my BACS payments under £10k and I have never had a problem before. There was no upper limit in my branch anyway as the Branch manager stated. That is why I got a payout.

Can any LTSB staff verify this?