'Shop staff quoted nonsense rights at me...' blog discussion

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  • So question...
    I bought a bikini last weekend. Both the top and bottom half were on the same hanger with one item having the pricing and size label on it. I checked this label-it was a card one as opposed to the one inside the item with washing instructions on. The label stated that the item was my size. I bought it and at the point of check out the staff member tolf me the item was none returnable and put the same on the receipt. When I got the item home the top half of the bikin is 2 sizes smaller than the bottom half. Am I within my rights to take this back as I don't feel I have received the item that I bought?
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  • tara747
    tara747 Posts: 10,238 Forumite
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    I would imagine so, chickilegirl!
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  • lgys15653
    lgys15653 Posts: 30 Forumite
    hi can any one help? bought a mirror from focus in skegness last sunday only to find it is too big for what i need, i have not tried to take it back yet but will saturday, i have been tolded i can not take it back because the store is in receivership, but it does not close till the end of july. can anyone please tell me where i stand on this matter. many thanks steve
  • lgys15653
    lgys15653 Posts: 30 Forumite
    hi can any one help? bought a mirror from focus in skegness last sunday only to find it is too big for what i need, i have not tried to take it back yet but will saturday, i have been tolded i can not take it back because the store is in receivership, but it does not close till the end of july. can anyone please tell me where i stand on this matter. many thanks steve sorry if its in the wrong place:(
  • meerustar
    meerustar Posts: 8,560 Forumite
    First Anniversary Combo Breaker
    Here's a tricky one .. what rights does the buyer have here?

    Someone buys a football shirt for their child with a players name and number already printed on the back. The shirt is a brand new design for the 2011/12 season so the shirt can be worn for 2 years (before they change the design again)

    Before the 2011/12 season, the player on the shirt moves to another club. The shirt is 3 weeks old.

    Is the person entitled to a refund or exchange for another shirt??
  • Bluefire
    Bluefire Posts: 476 Forumite
    Debt-free and Proud!
    Every clothing stall I've ever worked in has had the same policy. As a part time member of staff earning minimum wage did it ever occur to me to learn the SOGA in my spare time? I'm afraid not. If you're told by your manager that if a customer points out a fault you're to offer 10% off on a non-refundable basis then that's what you do. It's the training and company policy that's at fault, not the sales assistant!
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  • EmmaJ123_2
    EmmaJ123_2 Posts: 10 Forumite
    Great post,

    I do have one question thou, I recently purchased an electric bed under blanket from a large chain shop, and after just a month or so of owning the under blanket caught fire and caused a hole in the sheet.

    I tried returning the item to the store and explained that it was not fit for use as it was faulty, and the store manager asked me for a receipt, I then told him that I don't know where the receipt is and that I shouldn't need one as the item was faulty.

    The store manager then turned round and said

    "well how do I know you actually purchased the item from this store and not another place as its widely available to purchased else where"

    So.... where do I stand on this matter then if the store manager is using that line?

    Any tips appreciated!
  • tara747
    tara747 Posts: 10,238 Forumite
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    meerustar wrote: »
    Here's a tricky one .. what rights does the buyer have here?

    Someone buys a football shirt for their child with a players name and number already printed on the back. The shirt is a brand new design for the 2011/12 season so the shirt can be worn for 2 years (before they change the design again)

    Before the 2011/12 season, the player on the shirt moves to another club. The shirt is 3 weeks old.

    Is the person entitled to a refund or exchange for another shirt??


    If they bought it from the club shop or website, I would argue that they do! As the club would have known about the likelihood of the transfer happening. I should be a barrister lol! I'm so convincing!
    Get to 119lbs! 1/2/09: 135.6lbs 1/5/11: 145.8lbs 30/3/13 150lbs 22/2/14 137lbs 2/6/14 128lbs 29/8/14 124lbs 2/6/17 126lbs
    Save £180,000 by 31 Dec 2020! 2011: £54,342 * 2012: £62,200 * 2013: £74,127 * 2014: £84,839 * 2015: £95,207 * 2016: £109,122 * 2017: £121,733 * 2018: £136,565 * 2019: £161,957 * 2020: £197,685
    eBay sales - £4,559.89 Cashback - £2,309.73
  • [Deleted User]
    [Deleted User] Posts: 7,175 Forumite
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    lgys15653 wrote: »
    hi can any one help? bought a mirror from focus in skegness last sunday only to find it is too big for what i need, i have not tried to take it back yet but will saturday, i have been tolded i can not take it back because the store is in receivership, but it does not close till the end of july. can anyone please tell me where i stand on this matter. many thanks steve sorry if its in the wrong place:(

    There is no legal right to return it just because it doesn't fit your wall / changed your mind. This applies to any shop.
  • Looby123
    Looby123 Posts: 1,563 Forumite
    Looby123 wrote: »
    I'm a newbie on here so apologies, I wasnt sure how to post or where to put this, so its here!!!

    I bought a Dell Inspiron laptop from Tesco direct and collected it instore on 3rd April. Last Saturday it decided not to work at all.. programs disappeared and couldnt easily log on/off to laptop at all...

    I spent 10 hours on Saturday trying to reboot and restore to factory settings to see if this helped - it didnt. Eventually I sued Dells PC check on their free support section - everything passed except the hard drive, which failed.

    Dell advised me they could repair it, but I said I wanted Tesco to refund or replace the item as I dont want a repair that could possibly go wrong again in a few months. Dell advised that Tescos should honour my request as the laptop is only 2 months old.

    Today, Tescos have refused to replace or refund my laptop - they say that they're prepapred to repair it and thats good enough under SOGA - I explained that 2 months wasnt a satisfactory timeframe for me and that I wanted a replacement - they refused telling me to contact Trading Standards. I have done this, however all they've advised me to do is write to Tescos asking for a replacement or refund. Whilst I'm happy to do this, I'm concerned that this will take weeks to resolve, and in the mean time I'm without my laptop.. having to use my desktop whiich is a major inconvenience!

    Apparently I cant just walk into Tesco and ask for a refund/replacement as it was ordered from Tesco Direct - so Direct have to agree to replace or refund, which they will only do once a technical expert confirms a problem - but once I speak to them, they're only response is that they can replace the hard drive!!

    I feel completely shafted as I really want to stick to my priinciples and fight Tesco for a replacement/refund... however if they dig their heels in, I cannot afford to take them to court.. even though I feel confident I'd win! I mean, seriously, who DOESNT expect a laptop to last longer than 2 months!!!!

    any advice welcome!


    hi.. does anyone have any advice on this - do I have to accept the repair, or does anyone agree with me that after 2 months a laptop hard drive should not fail and therefore i should get a replacement.. or if theres none in stock, a full refund?
    many thanks x
    hoping for a very MSE Ts glitching 2012!
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