'Shop staff quoted nonsense rights at me...' blog discussion

s_b

Deleted_User wrote: »

There is no legal right to return it just because it doesn't fit your wall / changed your mind. This applies to any shop.

OP could always get trading standards to look into it;)

Stockie

crittertog wrote: »

Yup, although your numbers are the wrong way round

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained

Good spot, my bad.

Is there any forum with a "ask your question here and a trading standards officer/expert will answer it" anywhere trustworthy on the web?

rickbonar

Looby123 wrote: »

hi.. does anyone have any advice on this - do I have to accept the repair, or does anyone agree with me that after 2 months a laptop hard drive should not fail and therefore i should get a replacement.. or if theres none in stock, a full refund?
many thanks x

No a new laptop hard drive should last at least a couple of years.

It is thus not fit for purpose.

If you bought it on a credit card there's a lot of info about that on this site which you will get all your money back.

If it's on a Visa debit they do a charge back too.

Trading standards unfortunately in my experience either don't get back to you or seem to stand up for the corporations selling to you. They are like offcom etc are to BT and so on so they are a waste of time but do write to them anyway and citizens advice and many organisations that could help that you can MP etc. With letters going out to all of them they might just actually do something.

Don't give in and do publicise how poor Tesco's service is in your experience ... they spend millions on advertising and you can cost them
a few thousand in revealing the reality of it.

EVERY LITTLE HELPS............ after all!

lemontart

guess the assistant and other member staff are not members of this site or devotee's of MSE as they did not know who you were......................that aside yes I feel it should be part of staff training as it is part and parcel of the role, and they need to know.

Not to mention a video presentation of Martins tv appearances so they learn that he does know what he his talking about.

MrsBartolozzi

I would take issue with the "proof of purchase" being a bank or credit card statement. All this proves is you spent £xx in the store. It does not prove you bought the item you are returning.
I often work on the returns desk at a cheap clothing store and people regularly "try it on" returning things they've worn etc and even taking in one of our bags, filling it up and trying to pass these off as previously purchased items for exchange. I'm sorry, but someone claiming to prove that they bought a £10 item and showing me a bank statement for a £65 purchase is not proof that they bought the item and we, the staff are told to encouraged the customer to go for an exchange and say this is a goodwill gesture rather than to offer a refund (which they could have had if they brought a receipt with them).

tara747

I take it you don't work for Primark then... I've never spent £65 in one go in there in my life! :rotfl:

MrsBartolozzi

tara747 wrote: »

I take it you don't work for Primark then... I've never spent £65 in one go in there in my life! :rotfl:

Good guess .
Lots of people spend way more than £65 in Primark! I had a family before Christmas take away 6 big bags' full. They spent over £450!!
This week I've seen lots of > £100 sales. People shopping for their holidays it seems.

tara747

MrsBartolozzi wrote: »

Good guess .
Lots of people spend way more than £65 in Primark! I had a family before Christmas take away 6 big bags' full. They spent over £450!!
This week I've seen lots of > £100 sales. People shopping for their holidays it seems.

:eek::eek::eek::eek::eek::eek:

6 bags of stuff for £450? I've filled 3 for £40 before!!!!

Percy1983

Luckily I am not Martin as I would have gone on a MSE power trip and say 'Do you know who I am!' :rotfl:

It does make me wonder how many do believe the lies shops give them.

rickbonar

MrsBartolozzi wrote: »

I would take issue with the "proof of purchase" being a bank or credit card statement. All this proves is you spent £xx in the store. It does not prove you bought the item you are returning.
I often work on the returns desk at a cheap clothing store and people regularly "try it on" returning things they've worn etc and even taking in one of our bags, filling it up and trying to pass these off as previously purchased items for exchange. I'm sorry, but someone claiming to prove that they bought a £10 item and showing me a bank statement for a £65 purchase is not proof that they bought the item and we, the staff are told to encouraged the customer to go for an exchange and say this is a goodwill gesture rather than to offer a refund (which they could have had if they brought a receipt with them).

OK in some cases I think you may have a point but when the bank and credit card company can actually state the shop, time, often the item then no. Furthermore most customers aren't doing this unless they're absolutely desperate but known shysters. I suppose some try it on. Also in the case of shops like M&S the label is unique to them.
The exchange makes sense because we all know the shops retailing clothing very often the markup is a 1p to the £1. i.e. wholesale 35p and retail £35.

In fact there was a well known case back in the 1990s where UK customs intercepted a container from Bangledesh with clothing for one of these shops with Made in UK on the labels... It wasn't the fact that they were conning the public but the fact they were using child labourers in sweat shops that caused the furore.
It stopped though ......

they moved operation to one of the Balkan states just after the civil war.