unsuitable holiday

Pollycat

1more?

This might be worth a try:

http://www.holidaytruths.co.uk/viewforum.php?f=49

There's 2 threads about Simpson Millar including contact details.

Have a chat to them to see if you have a decent case.

Good luck.

HXDave

1more,

I have just had a look in a few brochure, just to see what's what, and here are my own personal observations:

The hotel is not currently featured in the Club 18-30 brochure for this year. Indeed, even the other main tour operating group (TC's) state in it's opening paragraph in the brochure that it's a great base for a contemporary family holiday, and describes it as being family friendly.

Yes, the hotel used to be in the Club program, but no longer, as it seems the hotel has changed it's target market.

Unfortunately, it sesems to me that the hotel is still having people book into it based on it's previous reputation of being a club hotel, together with the fact that when i tend to search for PDLA, the Piramides does tend to be one of the better priced options with a lot of companies.

However, that aside, i feel there is very little that you can do. as previously said by !st choice, they cannot control who else books into the hotel either through their companies or through other companies. If the hotel was also featured in the club 18-30 brochure, or the twenty's brochure, then yes, you may have a point, however again as it is not, then there is no conflicts of interest.

My only advice would be to put the complaint in writing and send directly to 1st Choice (as the tour operator, not the travel agent), and see what happens on that.

Regards

HXDave

richardw

If a hotel decides to change its appeal then it has a responsibility to uphold that change and only accept bookings from families and TUI has a responsibility to work with the hotel and enter into a contract that rooms will not be sold to singles and childless young couples.

If TUI doesn't have the contractual niceties in place, then it should not sell the hotel as a family hotel.

HXDave

richardw wrote: »

If a hotel decides to change its appeal then it has a responsibility to uphold that change and only accept bookings from families and TUI has a responsibility to work with the hotel and enter into a contract that rooms will not be sold to singles and childless young couples.

If TUI doesn't have the contractual niceties in place, then it should not sell the hotel as a family hotel.

Richardw,

what i was referring to is the fact that the hotel has decided to move away from the solely Club 18-30 style market, and therefore offer it's hotel to everyone & everyone that wants to go there. To suggest that a tour operator has control of who is sent there from other tour operators (including from other countries) is simply absurd, unless of course the tour operator has full allocation of the hotel, and is not sold by anyone else.

In effect, the way you are looking at it would mean that unless a hotel is solely contracted out by a single tour operator (which does happen, but is very rare), then the brochure description would just say:

Hotel
Rooms
Restaurantes
Pool
etc
etc

and there would be no write up, or description, and no indication of what sort of holiday it would be suited to.

Perhaps the way the hotel should have 'upheld' it's reputation is to maybe more strict with people there who are causing a nuicence, provided this is a) reported to management & b) observed by management. This is where i think there may be a slight chance for 1more to complain to the tour operator, possibly stating that the hotel should have had a bit more control on the rowdy guests.

soil_2

It seems slightly dodgy to me.

"Part of the SplashWorld Collection until end of October 2011

• Free unlimited water park access to Siam Park until end of October 2011
• Free kids entry to Loro Parque
• Suitable for families
• 10 and 11 nights
• 4 bedded rooms"

Which certainly sounds like a family hotel.

But OTOH you did book a cheap 3* hotel in a tacky resort in Tenerife so a lot of this just goes with the territory. Lesson for me: do your research, don't book a hotel with 48% negative reviews on Tripadvisor.

ssophiaa

Hi

I'm really sorry to hear that you had such an awful time, from past experience, I would say it is quite difficult to get anywhere fast with a complaint like this, as like other posts have said - FC 'cannot control who books the hotel', however, I would say be persistant and strictly follow ABTA guidelines for how to make a complaint - just google 'ABTA Here to Help You' -and you can download the PDF (first link) which will be a good guide as to what your rights are and what you should do next.

Also go onto the ABTA website & search for 'Resolving Disputes' and have a read there for extra assistance.

I hope it helps & good luck.

Soph

greenface

There is a big difference between a club 18-30 holiday(alot of young lads and lasses getting drunk and humped as often as possible with "organised" personel from club 18-30) and a 18-30 type holiday (alot of young lads and lasses getting drunk and humped as often as possible that have booked independantly and will be told off in the morning by a rep often dressed as lilly the lion before they do the childrens show that day)Although it sounds as if club 18-30 now dont use that hotel people still imagine its 18-30 due to the behaviour of a few.It may be less than 10% of the hotel making 100% of the noise at 3am and the same 12 guests being a pain in the 4rse around the pool. and you have every right to complain about your right to enjoy your holiday . Write to them and explain you were promised a family holiday and the hotel didnt promise. good luck with that. Holiday truths is a good site for information. (My local team TRANMERE ROVERS need player called Messi . Instead they have a team full of Messy players slight change, big difference)

richardw

HXDave wrote: »

Richardw,

what i was referring to is the fact that the hotel has decided to move away from the solely Club 18-30 style market, and therefore offer it's hotel to everyone & everyone that wants to go there. To suggest that a tour operator has control of who is sent there from other tour operators (including from other countries) is simply absurd

It isn't totally absurd, TUI has plenty of muscle and should exercise it as appropriate, if the hotel says we will continue to sell to the 18-30 market then TUI should have gone elsewhere and not sold family holidays to the hotel, not simply cross its fingers and hope there won't be complaints.

HXDave

RichardW,

The hotel is not selling to the 18-30 market, as 18-30 do not feature that hotel, neither do any of the other simalar companies (Twentys, Freestlye etc). It may have been that the some of the rowdy people that the OP was complaining about were booked through 1st choice / TUI themselves. And with the amount of bookings on the internet these days by passengers themselves, how on earth could you regulate who was allowed to book which hotel. I cannot say to a customer 'Oh sorry, you look like you are a p***head, so i cant offer you that hotel'..............

Even if, as the companies have done, the holiday is advertised as a 'family holiday', then you will still get youngsters / groups / individuals / those without children booking into the property if the price / location / availability is right.

HXDave

Doshwaster

Personally, I cannot decide what would be worse: a hotel full of partying 18-30s or a family hotel full of kids running around. Both sound horrendous.