Tesco misprice discussion area part 16

sharkmark

Yes - reading from the Leicester Trading standards newsletter Tesco could be in some trouble.... see

"ARE YOU CHECKING YOUR RECEIPTS?"

Many of us are tempted to by special offers when we are shopping for food -
like ‘BUY ONE GET ONE FREE’ or ‘LOWER PRICE’. But you may not actually get the bargain that you were expecting at the checkout, as ‘special offer’ prices are not always recognised by the checkout. So when the item is scanned the old higher price could be charged.

Unfortunately it’s a fact of life that we don’t always check our receipts. But try and get into the habit of looking at the receipt just after paying, then ask for a refund if it is wrong.

It is a criminal offence to advertise items at a reduced price or as part of a special offer, and then charge more at the checkout. We have prosecuted companies in the past for this. The difference in price might be quite low, but the volume of sales means that consumers who are overcharged boost the company’s profits. By reporting the overcharge to Consumer Direct (contact details on back page), even if it’s only a few pence, we can then take action at the shop to prevent it
happening in future. We will check our database to see if this is a regular
occurrence or just a one-off. If it’s a regular occurrence we will check if the
company has rectified the discrepancy after it was reported to them. We will
also want to see that the shop has checking systems to prevent overcharging
happening.

See http://www.leics.gov.uk/consumer_affairs_spring_2006.pdf for full article....

REGULAR OCCURENCE!!! TESCO and TE - I think you might be in hot water now!

P.S We all use this discussion board to find out bargains and get R+R - thus providing us physical and financial gain - have you really got nothing else better to do with your evenings than to sit and type messages about changes to TESCO policies...?

leadhead

ells2123 wrote:

Hi,

I bought something from Tesco that was an out of date sel and offer did not come up. CS were very rude and told me i wasn't entitled to an R & R as the date was on the sel (i don't even know what day it is...!) After 5 mins negotiations amongst cs they did howveer agree to honour the offer (reluctantly).

I'm really angry at the way i've been treated like i'm an idiot for not looking at the date on every sel, have rang dundee and they basically said it's at the stores discretion, is there anything else i can do?

Thanks

Glad to see your sorted out.....well done

brindles01 wrote:

Be warned. If you come across CS/Manager who tells you they can't do RnR because of an OOD sel then they are perfectly within their rights to use this excuse. I have phoned HO (twice) and my local TS officer who also backed up this get-out-clause. If THERE is a date on the sel and you purchase something after the end date they DO NOT have to honour the price shown as it is up to you to see this date. It does not matter if it is hidden in a bush on a roundabout (big banner!) or up on a shelf. So if you get this defence from Tesco admit defeat and walkaway, you will not win.

This is incorrect.....I accept that you have been told this....but its wrong.

This would give licence to have incorrect prices everywhere, with tiny little dates on them.

Its misleading advertising.

I'll leave it to some one with more Consumer Law experience than me to give the "lawful" answer............but it cant be justified

Cue MUNT or Ben500 please...............or anyone else with this expertise

MyUserNamesTaken

People, can we get a grip please? There are more Tesco employees who read and post on this thread than TE. I know it's easy to take pot shots at TE by mocking who he works for, but remember you're insulting all those friendly and helpful Tesco employees on here at the same time. I don't think Constantine and Spa deserve it, to be honest.

dkent

El_Ballistico wrote:

oh dear postie and joey banned!

It was not posties fault he was ok untill TE (toenails ) turned up .

BRING BACK POSTIE .

dkent

MyUserNamesTaken wrote:

People, can we get a grip please? There are more Tesco employees who read and post on this thread than TE. I know it's easy to take pot shots at TE by mocking who he works for, but remember you're insulting all those friendly and helpful Tesco employees on here at the same time. I don't think Constantine and Spa deserve it, to be honest.

They don't deserve it he does .

mirandamayhem

I'm probably being completely thick, but can someone or anyone tell me how misprices occur? Should all Tesco's scan the same price, and it's the SEL's that's wrong, or does each store imput it's own prices?

ikklenik

MyUserNamesTaken wrote:

People, can we get a grip please? There are more Tesco employees who read and post on this thread than TE. I know it's easy to take pot shots at TE by mocking who he works for, but remember you're insulting all those friendly and helpful Tesco employees on here at the same time. I don't think Constantine and Spa deserve it, to be honest.

I agree, Spa and Constantine are valiable assests to this thread and it wouldn't be half as amusing when we trawl through 20+ pages everytime we log on if they weren't about. Why can't you all stop bickering and stop feeding the troll.
I don't post much on here but even I know TE is a wind up merchant, if you ignore him he will get bored.

ginjim

i would say 98% pof tescos scan at the same price but there are dispeancies between some stores

veruccasalt

Deedee73 wrote:

Well if they are getting rid of it, I made sure I took full advantage today!
enough lager to last till next year, all my xbox games paid with at a lovely shop that "trades in" with all the free mispriced games I've had in the past few months.
Took back and exchanged enough dvd's to get everyone in the family the top titles for Christmas.
Used all my CC deal vouchers (most earnt from wombling up the rubbish) in MFI.
Filled my freezer, and my Mother's, and do you know what, tomorrow, I'll be back at the stores, getting as bloody much as I can!

I'm sorry, but I find this attitude so completely repulsive.

And I hit your thanks button by mistake. If there was a repugnant button I would have hit that.

bigfatmonkyspank

MyUserNamesTaken wrote:

People, can we get a grip please? There are more Tesco employees who read and post on this thread than TE. I know it's easy to take pot shots at TE by mocking who he works for, but remember you're insulting all those friendly and helpful Tesco employees on here at the same time. I don't think Constantine and Spa deserve it, to be honest.

:T i agree! TE needs to realise by upseting people on this board it will couse them to react! And all that does is make people who work for Tescos look like him/her/it!

I try to be as nice to the people in Tescos as i can. I only get shirty if they are being nasty to me. (and boy have some been nasty)

At the end of the day i work for a company that doesnt treat its staff or patrons with respect. So i would not like to slagged off just because i work for them.