Seller won't refund until RM claim is processed

hermum

Moron, why does he think that you care about whether he's losing money or making a fortune? Does he have silly t&c's or state in his listings that he's not responsible for lost post or anything else stupid?

Alias_Omega

I would keep all contact through the eBay email system, and reply to the emails with "Thanks for your email" or such a reply.

It will really wind them up, and file the claim ASAP as it is the sellers problem then.

TUS

techspec wrote: »

Most people refund first - then claim from Royal Mail.

But with the growing number of claims where the buyer refuses to co-operate with Royal Mail, cosy in the knowledge that they have their refund, i would like to see Ebay/Royal Mail synchronise their refund poicy. Maybe if buyer refuses to respond - paypal take the money back from the buyer?

This could never work in practice. In any case, RM don't send the questionnaire/form on EVERY claim - they send them out on a certain ratio of claims. Others they either pay/refuse outright. So your suggestion couldn't and wouldn't work in theory or practice.

masonic

hermum wrote: »

Moron, why does he think that you care about whether he's losing money or making a fortune? Does he have silly t&c's or state in his listings that he's not responsible for lost post or anything else stupid?

No, there was nothing in his listings to suggest he would be difficult to deal with. Otherwise, I wouldn't have waited so long to open a case with ebay.

I've had an email now from ebay to say that if this isn't resolved earlier, I can expect to get my money back within 14 days. So I'll just sit tight and wait for that.

If I get anything from Royal Mail in the mean time I'll let him know that I'm 'holding on to it' and will fill it out and return it once I've confirmed my refund has been processed. I just hope I don't miss a deadline for responding the Royal Mail claim. That would be such a shame.

masonic

I'm afraid I have become quite annoyed with this seller now, so as my last response to him, I have sent the following:

"I have had the chance to speak to some people who are more knowledgeable about ebay than I am. They think what you are doing is wrong. Apparently, if Royal Mail decline a compensation claim because they have not head from the recipient, you can appeal and will always win your case. They think I have been to soft on you. I am therefore going to adopt the following, non-negotiable position with you:- If you cooperate with my ebay case and refund me for the item you failed to provide me, then I will cooperate fully with any investigation Royal Mail carries out into your compensation claim. If, however, you do not cooperate with my ebay case and I have to appeal to ebay for a refund, I, in turn, will not cooperate with any investigation Royal Mail carries out into your compensation claim, leaving you to appeal to Royal Mail just as I have had to appeal to ebay. I think that this is fair in the circumstances."

I don't think I would really refuse to cooperate in his claim whatever happens, but he needn't know that.

Edit: The seller has just responded with the following:-

I HAVE NOT GOT THE TIME WORKING ON MY OWN TO SIT ON A PC AND KEEP EMAILING YOU.ALL I CAN SAY TO YOU IS YOU SEEM TO KNOW WHAT YOU ARE DOING TO ME AND TOLD ME IN YOUR EMAILS YOU ARE GOING TO WIN THE CASE.IF THAT IS SO WHAT IS YOUR PROBLEM. IT WILL ALL BE OVER IN 9 DAYS AND YOU WILL GET YOUR MONEY BACK AND I WILL LOOSE AGAIN IF WHAT YOU SAY IS RIGHT.THREATENING NOT TO COOPERATE WITH THE ROYAL MAIL JUST TO SPITE ME AND LOOSE ALL MY MONEYS AGAIN IS NOT MAKING ME REFUND YOU ANY QUICKER.I WANT TO BE TREATED FAIR LIKE YOU DO.SO ALL YOU HAVE TO DO IS SEND BACK THE LETTER YOU WILL BE GETTING OF THE ROYAL MAIL IF THE LAST FOUR CASES I HAVE MADE ARE TO GO ON AND ALL WILL BE FINE.PLEASE DO NOT EMAIL ME AGAIN LIKE YOU SAY YOU WILL WIN SO LETS LEAVE IT AT THAT.

theonlywayisup

I think I would let him know his CAPS lock is stuck.

Crowqueen

I think he's heading down a very slippery slope, I wouldn't bother communicating any more, just get your money back ASAP and move on.

If he hasn't got the time to do what is an essential part of his business - communicating with his customers and sorting their issues out - he is not going to last much longer anyway. I wouldn't feel sorry for him if he did go under.

masonic

Crowqueen wrote: »

I think he's heading down a very slippery slope, I wouldn't bother communicating any more, just get your money back ASAP and move on.

I think you are right. He's also sent another message to me through ebay that I actually found a bit offensive. I don't think I'll achieve anything productive by replying to him.

masonic

I've just realised at the end of his latest message he says he is going to meet with his sons now and goes on to mention the city in which he lives (which is quite close to me). Obviously he has my address. I hope I'm overreacting.

adviceforall

Maybe he is coming round with your refund.:)