Dreams - 'Promised' bed would fit, doesn't

meer53

What about asking Dreams to supply you with a bed that will fit and refund the difference ?

poissonchat24

"Not as described" is the only angle I can think of. As they said it repeatedly then its effectively been mis-sold, has it not?

The example is made in the article on this site, if you needed headlamps for a car and the shop insisted that this type of lamp _would_ work and you get home to find it doesn't, then you're entitled to a refund?

This type of bed WILL fit into your house, it doesn't, there you go.

Surely anyone competent and honest would have requested measurements before proceeding.

arcon5

Whatever happened to people being responsible for their own actions?

Outpost

arcon5 wrote: »

Whatever happened to people being responsible for their own actions?

It's been on the decline for about twenty years.

scottishblondie

Surely anybody competent would measure it themselves rather than spending £1k on the say so of a "professional" at Dreams who had never seen the house?

Perhaps they will give you a refund if you pay a restocking fee? I've heard this is what some other companies do if the furniture won't fit into the house.

Outpost

scottishblondie wrote: »

Surely anybody competent would measure it themselves rather than spending £1k on the say so of a "professional" at Dreams who had never seen the house?

You would think so wouldn't you...

meer53

Calling salespeople at bed showrooms "professional" is stretching the point a bit isn't it ? It's common sense to make sure that what you're buying will fit in your house, well it is where i live. Would you buy clothes in the wrong size because the salesperson says, "it will fit you" ?

poissonchat24

I accept the hint to a degree, but if someone tells you in their professional capacity that something is true to the best of their knowledge, and then it is usually sensible to accept that information in good faith. Afterall, in this case, they are experts in beds and I am not, therefore it would be sensible to yield to their superior understanding. In this case, the superior knowledge is nothing of the sort, and that is where the problem arises.

If everyone had to take full responsibility for every single event encounted in daily life, then nothing and nobody in a professional capacity could be trusted again.

Outpost

poissonchat24 wrote: »

I accept the hint to a degree, but if someone tells you in their professional capacity that something is true to the best of their knowledge, and then it is usually sensible to accept that information in good faith. Afterall, in this case, they are experts in beds and I am not, therefore it would be sensible to yield to their superior understanding. In this case, the superior knowledge is nothing of the sort, and that is where the problem arises.

If everyone had to take full responsibility for every single event encounted in daily life, then nothing and nobody in a professional capacity could be trusted again.

But again, professional or not, I don't think I would accept the opinion of someone who had never seen my house when they tell me something "will fit" purely on the basis that they are a bed, settee, dining table or whatever salesman.

It's not so much a trust issue as one of common sense. How does a person who has never set foot in your home know whether a particular item will fit inside it or not?

d.ross_2

poissonchat24 wrote: »

The 'not as described' route sounds sensible.

It is a question of due diligence, in that they should have asked for measurements but have instead taken the 'buyer beware' stance of simply hoping it would be right. I can see the argument from both sides, we should have checked, however when repeatedly asked would it be appropriate for a typical house of this type, which is extremely common in the area, they said it would and required no further information.

Aside from Trading Standards the is the amusing sounding 'furniture ombudsman' (I couldn't believe it exists) of which Dreams are a member.

The furniture ombudsman is FIRA. Unfortunately ombudsman services are financed by their members, and often don't find against them when they should. So I would contact both.