Dreams - 'Promised' bed would fit, doesn't

d.ross_2

meer53 wrote: »

What about asking Dreams to supply you with a bed that will fit and refund the difference ?

That again would be a long shot, as they don't tend to give refunds. So the OP's best bet following this route would be to go for a smaller but more expensive bed as an exchange.

visidigi

Mr Car Salesman, will I get speeding tickets if I buy this car?

No.

Ok I'll Take it.

Mr Travel agent, will my plane crash before I get to the destination.

No.

Ok I'll take it.

Just because the store said it would fit, in a house they have never seen, and got up the stairs they have never seen and fitted witht he room layout you have, but they have never seen does not, in anyway make them liable for that particular point.

I would expect they would provide you with a store credit, although from the terms and conditions they dont seem to be under any obligation to do so.

With that in mind, you might be possibly on the hook for a restock fee...

Sorry, but there's no excuse for not measuring the room and the bed - thats blame for laziness sake....

d.ross_2

poissonchat24 wrote: »

Surely anyone competent and honest would have requested measurements before proceeding.

That's where you went wrong, you shopped in Dreams

Outpost

"Will this new motorhome fit in my garage?"

"Yes it will. I promise you it will despite having never seen your garage or been shown any measurements."

"Well your professional opinion is good enough for me, where do I sign?"

d.ross_2

poissonchat24 wrote: »

I accept the hint to a degree, but if someone tells you in their professional capacity that something is true to the best of their knowledge, and then it is usually sensible to accept that information in good faith. Afterall, in this case, they are experts in beds and I am not, therefore it would be sensible to yield to their superior understanding. In this case, the superior knowledge is nothing of the sort, and that is where the problem arises.

If everyone had to take full responsibility for every single event encounted in daily life, then nothing and nobody in a professional capacity could be trusted again.

Many of them are not experts in beds, they are just salesmen who can sell any product with only a little training.

d.ross_2

In hindsight the OP made a serious error. However all this abuse isn't helping. We have all made mistakes.

Outpost

d.ross wrote: »

Many of them are not experts in beds, they are just salesmen who can sell any product with only a little training.

Although it should be noted that even the most qualified and experienced bed salesman currently working in the industry would have had no more idea if the bed would fit into a house they'd never seen than a child on a week's work-experience in the bed store.

visidigi

d.ross wrote: »

In hindsight the OP made a serious error. However all this abuse isn't helping. We have all made mistakes.

Its not abuse - its clearly proving a point that the OP - a point which has been made multiple times without any serious acknowledgement of the scale of responsibility - which is very little, if any, Dreams's

arcon5

d.ross wrote: »

In hindsight the OP made a serious error. However all this abuse isn't helping. We have all made mistakes.

But some people make it so easy

pendulum

I think people are being hard on the OP here. They used common sense by realising the dimensions could be a problem and asking the seller for advice before the sale. They were convinced by the sales patter that it would fit, and probably assumed that on the offchance it didn't, they would be able to cancel without penalty because they had brought the issue up with the seller beforehand. All reasonable thoughts and actions by the OP so far. Only now it has been brought to their attention that the T&C's say they cannot cancel due to the bed not fitting.

Dreams should cancel the order without penalty considering their salesman misdescribed the bed. It was misdescribed as he described it as being able to fit in to the OP's small terraced house when it cannot. OP obviously didn't know much about furniture removal so relied on their expertise and advice which he had a right to do.