Buyer asking for feedback straight after payment

alfiesmum

mikey72 wrote: »

Or you could make her happy and leave feedback?

I generally don't leave feedback until the buyer is happy with their purchase. But as Mikey72 says, if that's all they want to make them happy, then I'd leave lovely feedback. You cant give -ive for a buyer anyway, so it doesn't harm anything I suppose. Just start praying she likes it when it arrives eh!

No_Eye_Deer

What feedback has she left for others? If its normal then I wouldn't worry about it.
If I want to see what a buyer is like, then I usually read what neutrals and negs they have left for others. Most problems will come out in seller responses (if they left one).

Oliver14

mikey72 wrote: »

Or you could make her happy and leave feedback?

Agree FB for buyers is pointless as all you can leave is a Positive. So why not make her happy and leave it. It has no effect on the outcome of anything. By not doing that all your doing is irritating an already fussy buyer.

Widelats

I have a repeat buyer who does not respond to messages, nor ever leaves feedback, but always is the top bidder and always pays, this is getting my feedback score slow moving and not as big as it should be i should have over 40 positive feedback but i only have 27! I won't block her she bids high and only buys from me since i started selling she does not buy off anyone else, she is a nightmare to deal with but i'm not there to build a relationship i'm there to sell - leave a good feedback and maybe she will repeat buy off you

i would respond with "Heres your feedback, give me feedback soon as your stuff arrives please"

Gleeful

Update: I have just had another message, exactly the same asking for feedback.

grintricha

you are giving her awful customer service, you are going out of your way to deny her what she wants

so what that she wants feedback straight away? I'd be marking your communication DSR down

Richard

Gleeful

grintricha wrote: »

you are giving her awful customer service, you are going out of your way to deny her what she wants

so what that she wants feedback straight away? I'd be marking your communication DSR down

Richard

Sorry, I don't agree. I am giving her good customer service by sending her item to her. Feedback is not a compulsory part of the process and I'm not going to change the way I use ebay by leaving her feedback now. I feel uncomfortable being harangued by a buyer like this. Why is she so keen to get feedback immediately? As far as I'm concerned, I leave it once the customer has their item.

lovinituk

Gleeful wrote: »

As far as I'm concerned, I leave it once the customer has their item.

Its ultimately your choice of course but just remember that the buyer is the one that can leave negative feedback and low DSR's for any reason they see fit. Your point of view is valid but it might lead to a negative from a customer who sees you as unhelpful.

hermum

Maybe they're trying to get their feedback score up as they wish to start selling or something?
Whatever the reason, they are the ones who can damage your account, a neg & low stars may be coming your way just for the sake of your not wishing to leave +FB, saying paid promptly. I do hope that you're account is solid enough to carry it without having much effect.

Gleeful

No I do understand. I'm a bit concerned the buyer may demand money off when it arrives or something, meaning followup feedback is my only option. I know I can only leave a positive. My DSR's and feedback are very good. I'm probably being bloody minded but that's just who I am.

I've sent her a nice email explaining I'm happy to leave feedback mentioning prompt payment and explaining I leave feedback when I know my buyers are happy with their item.