60% off at Hamleys - website glitch now rectified

inspectorgadjet

My order has just vanished from the system completely. The money's still not been released on my card though.

thekidsmum

Hamleys have cancelled my order altogether, so now even if i did want the items ordered i cant now due to the short time scale left for posting.

vultura

Order now shows as cancelled for me.

Edit: Personally I feel those buyers who had money taken via card should have had the order honoured at the price given by the website.

deanos

My order is showing as cancelled

zoezoe_3

BargainMad wrote:

I think what is equally annoying for people is having some idiot at The Guardian imply in a national quality paper that Hamleys are honouring the deal when they are clearly not.

This is not the guardians fault. Hamleys changed their mind - they say so themselves on the message on their own website. Read it here https://www.hamleys.co.uk

Zoe

BargainMad_3

Don't get me wrong - I am glad The Guardian exists to correct the lies that politicians tell - but it seems they have completely got the Hamleys story wrong and in the process built up people's expectations.

zoezoe_3

BargainMad wrote:

Don't get me wrong - I am glad The Guardian exists to correct the lies that politicians tell - but it seems they have completely got the Hamleys story wrong and in the process built up people's expectations.

They did not get it wrong !! Hamleys changed their minds !! REad the message on the hamleys site. They told te press that they were going to honour the orders and then changed their minds 24 hour later.

BargainMad_3

I am very sorry but The Guardian got it totally wrong on more than one count.

Firstly the Guardian article implied they would honour the "60% off" orders.

Hamleys are not honouring these orders and the CEO is adamant on this - these points below were NOT reported by The Guardian.

Chief Executive Officer Nick Mather blamed a "technical error" and refused to honour the sales.

"Multiple use of discount codes contravenes the terms and conditions of the offer," he said in a statement. "These transactions are fraudulent and we are unable to fulfil these orders."

.......sadly The Guardian failed to report this.....are you saying that The Guardian was told differently by Nick Mather - I am sure he would love to know this!

What Hamleys WILL do (again not mentioned by The Guardian) is complete the orders at a 25% discount and deliver for Christmas - in that respect they will fulfil the orders but as Mather says the original orders are what he terms fraudulent.

Secondly The Guardian article implied stocks had been wiped out.

Again this is not true and Hamleys message on their website is actually there to correct the inaccurate reporting of The Guardian !

As I say I am glad The Guardian is around but they did not report this story very well. Someone read between the lines and filled in the gaps - there is no quote from Hamleys in the article about honouring orders or stocks being depleted.

I am happy to defend The Guardian in many areas but not this one I'm afraid. They could get themselves into very hot water if they are claiming Hamleys told them one thing and then did another.

The_Londoners

lisa_75 wrote:

Thanks. Did customer services say that you would get your order when you spoke to them originally?

I asked them to change the delivery address for my order, they instantly emailed back to say they had done so and I should let them know if I needed any further assistance - I didn't specifically ask if I would get the order as saw no reason to draw their attention to the fact that they may wish to stop it - nonetheless, I do think it was very mean to leave it for so long before cancelling the orders, I guess they must have taken legal advice.

Does anyone know if their money was taken? If so, I think the legal position would have changed - I believe the store has the right to 'withdraw an offer of sale', but once someone has been charged, the transaction has been completed, ergo the offer by the customer has been accepted - does anyone out there have knowledge of consumer law?

neilmodha

more press:

http://news.bbc.co.uk/1/hi/business/6194865.stm