60% off at Hamleys - website glitch now rectified

itsme_2

I have just received this email from them
Dear Customer

Thank you for your order.

Unfortunately Hamleys experienced a technical error on our site at the weekend. This resulted in you being able to apply a discount code more than once. Multiple use of the discount code contravened the terms and conditions of the offer and as a result we are unable to fulfil your order.

We appreciate that at this time of year no one wants to be disappointed. As a gesture we would like to offer you a 25% discount on your next order. Rest assured if you complete your order by the end of today we will guarantee delivery before Christmas.

To use the offer please enter the promotions code ********* at the checkout stage. This offer is more generous than the original terms of the promotion and is valid for 30 days subject to the terms and conditions below.

The funds which were reserved for your order have been released to your account and will be cleared according to your bank’s procedures. No money has been taken from your account.

We sincerely apologise for any inconvenience that this has caused you. And hope that we can still help to make your Christmas magical.

Best wishes,

Hamleys

woodyuk

I got the same email, but checking my account it states the package is "released for delivery", anybody checked their accounts?

rockyrose

Hi I got the email. Checked account and states released for delivery. have emailed Hamleys and will let you know. very late for them to catch on isnt it?

Mr_Gordon_2

Rather disappointing they publish in the media that all orders will be honoured, apparently on the news at lunch time in some areas, then as soon as that's over with send out this:

Dear Customer

Thank you for your order.

Unfortunately Hamleys experienced a technical error on our site at the weekend.
This resulted in you being able to apply a discount code more than once.
Multiple use of the discount code contravened the terms and conditions of the
offer and as a result we are unable to fulfil your order.

We appreciate that at this time of year no one wants to be disappointed. As a
gesture we would like to offer you a 25% discount on your next order. Rest
assured if you complete your order by the end of today we will guarantee
delivery before Christmas.

To use the offer please enter the promotions code *I've removed the code as I can't post it here from memory* at the checkout
stage. This offer is more generous than the original terms of the promotion and
is valid for 30 days subject to the terms and conditions below.

The funds which were reserved for your order have been released to your account
and will be cleared according to your bank’s procedures. No money has been
taken from your account.

We sincerely apologise for any inconvenience that this has caused you. And hope
that we can still help to make your Christmas magical.

Best wishes,

Hamleys

2 Fouberts Place
London
W1F 7PA

https://www.hamleys.com

Terms and conditions
1) Offer ends at midnight on Wednesday 18th January 2007. 2) Offer only
available on the website https://www.hamleys.com and excludes all Hamleys stores. 3)
Offer subject to availability. 4) Offer valid for one use only. 5) Offer
excludes gift vouchers, delivery and gift boxing/wrapping. 6) This offer cannot
be used in conjunction with any other offer. 7) You must quote code *edited out*
at the checkout to redeem the 25% discount. 8) Hamleys reserve the right to
withdraw the promotion at any time. 9) This offer corresponds to specific email
addresses and is void if used by anyone other than the intended recipient. 10)
By using the promotion code you agree to receive communications from Hamleys.

itsme_2

Mr_Gordon you've left the code in T&C's. I left my code in as well and had to edit it. :>)

SHEILA54

Hi

It may say released for delivery but the email states that the order has been cancelled and the funds released to your bank account so don't rely on the items for Christmas!! What is worse is that some of the items that I ordered are now showing as out of stock!!

woodyuk

Thanks, I wont hold my breath. Only ordered a talking JCB workbench for me little boy, more of an impulse buy than anything!

bob10752000

itsme wrote:

Mr_Gordon you've left the code in T&C's. I left my code in as well and had to edit it. :>)

Everyone has received the same code!!!

competitionscafe

reehsetin wrote:

oh wish id actually ordered something now

I had a look on Saturday and couldn't find anything worth ordering - comparing prices of a couple of items the Hamleys prices were ridiculous, so a 60% discount was a bit misleading - eg: £14.99 at Hamleys for the 20Q game which is £7.99 elsewhere (or less with Firebox or IWOOT vouchers for example); Cranium Cadoo is £11.24 at amazon and woolworths - at Hamleys it's double that! (£21.99) RRP is only £14.99....

inspectorgadjet

I think that the Guardian may have jumped the gun with it's story though and published it without knowing for sure the orders would be fulfilled.
The reuters article calls Hamleys Scrooge and says they refused to honour the orders - http://today.reuters.co.uk/news/articlenews.aspx?storyid=2006-12-19T134149Z_01_L19765637_RTRUKOC_0_UK-BRITAIN-HAMLEYS.xml&type=domesticNews&WTmodLoc=UK-C3-More-6