Thornotns buy 1 get 1 free and 20% code

supersally01

Yayy!!
Mine have just arrived via royal mail, well packaged and in excellent condition. Got 6 of the spring chocs, SOOOO tempted to crack one open to go with my coffee, but I need all 6 for the nursery thank you gifts!!!
Oh why did I not order more???!!!:mad: LOL. (I wonder if they will notice if I substitute one for a 1p roses!!!;)

supersally01

iKennett wrote: »

If they send me those, they will be having them back. They arent even all milk chocolate!!

And they are a smaller box!! Cheeky so and so's Get them to send you a couple of extra ones as compensation, Thorntons are generally quite good like that. My sister got lots of chocolate sent to her when her easter hamper arrived all smashed.

kimberley111

I've rang them,I can go into a store and they'll exchange them.Thanks everyone as I'm so soft I'd have just left it

celebrate

kimberley111 wrote: »

Just received mine only they're not the ones I ordered......

Received these http://www.thorntons.co.uk/p/ChocolateCollections_SummerCollection/8910.html

Ordered these http://www.thorntons.co.uk/p/Fathers_Day_BOGOF/60038.html

Not complaining as still a bargain for £9 for 6 boxes

babyx1uk3 wrote: »

the ones you got were a lot cheaper and less chocolates than the other ones so yes its cheap for 6 boxes but its still not what you ordered. if these were presents i would complain as the recipients will be getting less chocolates! in my world this is a sin, every chocolate paid for should be received!! :rotfl:

theres a whole 101 grams missing! :shocked::shocked:

OH nooooooo
I got those too -delivery waiting when I got to work, and I was soooo excited as well.

I hate dark chocolate and the box is definitely much smaller than the spring collection ones, not a happy bunny here
anyone any advice on who I should contact to complain???

celebrate

kimberley111 wrote: »

I've rang them,I can go into a store and they'll exchange them.Thanks everyone as I'm so soft I'd have just left it

kimberley
what number did you ring please and what did they say you can exchange them for-will it be one £9 box of choccies or like for like 4 boxes swapped for 4 boxes?? and do they give you an email as proff or do you just walk into a store, they'd never believe you?

kimberley111

celebrate wrote: »

kimberley
what number did you ring please and what did they say you can exchange them for-will it be one £9 box of choccies or like for like 4 boxes swapped for 4 boxes?? and do they give you an email as proff or do you just walk into a store, they'd never believe you?

I rang them on 01773 52 64 44 they said I can walk into the store and exchange them for the 6 I actually ordered,so swap 6 for 6,they said to take the email confirmation if I had it but shouldn't be a problem exchanging them without it

libertysurf

My order confirmation email says Delivery Date: Fri 17 June 2011 - Tue 21 June 2011
Not arrived and I am out all day today! And now I see I probably won't get what I ordered! Oh the tension waiting for chocolates :rotfl:

pollsdolls

LOL. After reading todays messages I checked my status, and found the following:-

Date Time Status

22/06/2011 09:56 Delivered to Porch
22/06/2011 07:22 Courier Received
22/06/2011 03:29 Out For Delivery To Courier
21/06/2011 15:41 Hub Sorter Receipt Scan
20/06/2011 23:31 Order Generated

They had been sitting in my porch for the past 10 mins, they never even rang the bell. :rotfl:

But they are what I ordered, in perfect condition, so I am more than happy. Thanks again to OP

hoot

Ive received the wrong chocolates too, gotta be honest, Im not happy, I dont live near a thorntons to exchange them, and I havent got my order receipt in the box.

Swans1912

hoot wrote: »

Ive received the wrong chocolates too, gotta be honest, Im not happy, I dont live near a thorntons to exchange them, and I havent got my order receipt in the box.

Thats pretty poor - I'd call them and see what they are going to to. Thats the whole point of delivery, it saves you having to travel to a store!!