Pizza Hut...Why so lacklustre?

Laura_Scotland

I complained to Pizza Hut via their website about the poor service I'd received from our local delivery store and after a week or so got a letter with a £10 gift card (which was obviously great) but also after leaving it a few months I tried the store again and everything was a lot better! Maybe that was a coincidence but I thought it could be that they'd been spoken to by head office/area manager etc so maybe give that a go SnowBelle?

johnnyboyrebel

To be fair, if I go to the likes of Pizza Hut I expect to order food, get food, pay then leave. I couldn't give 2 hoots about the "service". This is understandable in a nice, high class restaurant but Pizza Hut??? It's the pizza version of Mcdonalds with proper tables and chairs!

mummymi

Maybe that was a coincidence but I thought it could be that they'd been spoken to by head office/area manager etc so maybe give that a go SnowBelle?[/QUOTE]

when a complaint is made the manager gets a call from area manager, think it also affects management bonuses

3v3

johnnyboyrebel wrote: »

To be fair, if I go to the likes of Pizza Hut I expect to order food, get food, pay then leave. I couldn't give 2 hoots about the "service". This is understandable in a nice, high class restaurant but Pizza Hut??? It's the pizza version of Mcdonalds with proper tables and chairs!

And, just like a McD's - or high end restaurant - they are providing a "service". Presumably, no matter which end of the spectrum, they all want to make a profit? To do that, they all need repeat customers?

Businesses, aside from making a profit, should not forget that they are there to give the customers what they want; not simply what they want to sell

I must be getting very old ... the whole concept of "please", "thank you", a smile, the human touch ... seems some people think that can only be delivered at a "high-end" establishment? Strange indeed!

johnnyboyrebel

3v3 wrote: »

And, just like a McD's - or high end restaurant - they are providing a "service". Presumably, no matter which end of the spectrum, they all want to make a profit? To do that, they all need repeat customers?

Businesses, aside from making a profit, should not forget that they are there to give the customers what they want; not simply what they want to sell

I must be getting very old ... the whole concept of "please", "thank you", a smile, the human touch ... seems some people think that can only be delivered at a "high-end" establishment? Strange indeed!

Not at all, I am talking about what I would "expect". From a high end restaurant, you are paying for a good service, this is part of the higher price you will pay. At Pizza Hut, I am paying for a pizza at a reasonable price so would not expect "how are you today sir" type of service.

3v3

johnnyboyrebel wrote: »

Not at all, I am talking about what I would "expect". From a high end restaurant, you are paying for a good service, this is part of the higher price you will pay. At Pizza Hut, I am paying for a pizza at a reasonable price so would not expect "how are you today sir" type of service.

If someone at McD's said to me: "how are you today, sir?" ... I would be mortified! :rotfl:;) (note to self: look more feminine)

The point the OP was making was that the waiting staff appeared disinterested, uncivil. Come on, what does it cost to smile and "appear" interested in a customer?

If I go to a high-end restaurant, I don't do so in order to be asked how I am! I do it in order to get quality food, quality service and quality surroundings!

At PizzaHut, McD's ... I still expect basic civility (along with their 'basic' surroundings and 'basic' quality of food). Yet, basic civility wasn't even on offer to the OP!

CountingPennies

Krackingtoast wrote: »

The front of house are on 5.93 which is minimum wage isn't it?

I was on £5.93 at first for FOH yes, plus my tips which were really good, but my wage went up after 3 month service.

Kantankrus_Mare

The staff wouldnt know till the end of your meal that you had vouchers so it shouldn't affect service.

And anyway...............the overall takings aren't really the concern of waiter/waitress but good tips are!!

Hence why good service should be given to each and every customer.

SnowBelle_2

Good Morning each and all,;)
Firstly I must apologise for starting this!
My only complaint really was lack of civility.
As I previously said I am definately not looking for any compensation,free meals etc.
I don't expect to get my ar%%e kissed as so eloquently put....Hello would be nice,but hey ho that's how it goes I suppose.
I also understand minumum wage woes and useless managers.
Thank you to all who took the time to agree/disagree and advise me.
I'm sorry some felt the need to add a personal slight towards me...
But all in all a good discussion is a healthy one.
I will now shut the door on my way out!!!!:)
Clare

pulliptears

Kantankrus_Mare wrote: »

The staff wouldnt know till the end of your meal that you had vouchers so it shouldn't affect service.

It depends where you are dining, on many vouchers it does state that you are to produce the voucher on ordering, not after.