Pizza Hut...Why so lacklustre?

pulliptears

scheming_gypsy wrote: »

To be honest, when i go anywhere for a meal the ideal scenario is:

1. get drinks
2. order food
3. get food
4. eat food
5. pay
6. leave

I really don't want somebody coming over and asking if it's ok or if i want more drinks. If i want anything i'm more than capable of asking for it.

Have you noticed staff wait until you have the biggest mouthful of food to come over and ask if everything is ok :D

scheming_gypsy

i think that's a training tactic; you can't complain if you can't talk and if you've got a mouthful of food... you must be enjoying it.

popadom

paulofessex wrote: »

Ok l'm standing against the wall ready be be stoned for what you are about to read.....

OP, l wonder if you would have had the same treatment if the staff members involved were of lets say more a mature age. It is my opinion that some younger people just don't grasp the idea of good customer service/satisfaction, they are very clearly there to earn their wage and no more than that, and some feel it a hindrance to actually to do the work to earn it. Do l dare to carry on and suggest that if the place of work hasn't got the latest music blasting out so you can't hear yourself think, it is considered by some to a boring place to work.

I base my opinions from my experience in previous employment/s as function managers, and during my time with Trust House Forte' (wow that was some time ago now) and of course my experience as a customer.

If l was to return to that career l would prefer to employ the more mature person as they for example would not serve a customer a meal if they wouldn't put it front of their own family at the dinner table. It goe's without saying that its not just younger people who can provide poor customer service and appear to have attitude, but this is my view.

Edited to add....it is also my opinion that across the board the loyalty to the employer and to the employee in general has really got worse over the years for various reasons.

Ok.....fire away

I dont think its always to do with age. Im 19 and when i have worked i go out my way to make sure a customer got what they wanted(with in reason) i was on 4.93 (min wage for under 21 i think but it may be 4.98).

I think its down to how people are treated. If management dont care or treat staff like morons-why care. The jobs people of my age are more likely going to get are in PH . The older people feel its below them yet still complain about the staff. For me it dosnt matter if its 4.93 p/h or 100 p/h . Im paid to do a job, and i will do it to my best ablilty/ Im sure youll have older people who dont care and young people who do.

I have been to places where the young staff have got a order slightly wrong(wrong drink for example-easily sorted) and they are shouted at. I have yet to see an older person be shouted at like that.


In fairness though i think alot of young people dont care-but please dont think they all dont.

kajstring24

pulliptears wrote: »

Have you noticed staff wait until you have the biggest mouthful of food to come over and ask if everything is ok :D

It's so you're thinking about the food when they ask

fluffnutter

scheming_gypsy wrote: »

To be honest, when i go anywhere for a meal the ideal scenario is:

1. get drinks
2. order food
3. get food
4. eat food
5. pay
6. leave

I really don't want somebody coming over and asking if it's ok or if i want more drinks. If i want anything i'm more than capable of asking for it.

If you go somewhere really smart you don't get asked 'everything OK with your meals, guys?'. I guess they assume that it just will be! Or perhaps they believe you to be capable of telling them if something's not right.

TBH, I don't mind if someone comes over once when I've just started. It's an opportunity to say 'actually, can I have some mustard' or whatever. But repeated queries? Some places, every time a waiter or waitress passes you, they ask you 'everything OK?' in that singsong voice. The worst I ever had was in Cafe Rouge. Seriously, we were asked six times. In the end we had to point out that things were indeed exactly as we'd advised the first, second, third, fourth and fifth time we were asked... :facepalm:

fluffnutter

zenmaster wrote: »

Did you go for pizza or to make new friends?

It sounds to me like you were served efficiently, but want more.

I can't believe some posters are advising you to dob them in to head office and possibly lose them their jobs, just because they didn't kiss your a55.

You went in with half price vouchers - hardly high rollers are you?

So waiting excessively to be seated, waiting excessively to get a menu and waiting excessively to give your order and then to someone who's just come and stood at your table without even saying anything or even making eye contact is 'efficient service'? I'd call it rude and inattentive, frankly. But then I guess I just like my arse kissed. If they can't be polite and friendly, then, yes, eventually they should lose their jobs. Why work in the service industry if you can't even put a smile on it?

And to suggest that someone should get lesser service just because they have vouchers is snobbery of the highest order.

SUESMITH_2

i have been asked in high end places if im enjoying my meal, not in the same way as in pizza hut obviously.

i would write and complain, i hate rudeness and bad service - i've worked in customer service and care and as my lovely mum used to say " manners cost nothing"

i hope she doesn't get any tips rude mare.

i dont expect a lot just an hello and maybe a smile. i have to say the last couple of times we've been o pizza hut they've been fine

3v3

SnowBelle wrote: »

Myself & OH decided to use one of the Pizza hut vouchers shown on here today.
We went to our local PH around 2.30pm about 20 people were already dining.
There is a mantle when you go in where you wait to be seated,a couple of girls were at the counter not one even made eye contact with us..eventually a young lad came over and showed us to our seats.
then we waited and waited... a girl came over handed us menus no hello or anything.
She then walked off and we waited & waited again.
When she came to take our order she just stood at the table without saying anything so we gave our order,which to be fair was quick and hot.
But that's it..not another single interaction with our server, she did'nt even leave us plates,No offer of drink refills or is our meal ok. Eventually we got up asked for a takeaway box, paid our bill and left,the place was just half full.
None of the staff seemed happy to be there at all..it's such a shame that they feel we are a hinderance when dining there.
I was brought up to say please,thank you and at least try and smile,No matter how hard your day is.
I said thank you so much in that restaurant I felt embarrassed that nothing was being returned.
This seems to happen all to often here in the UK...why are we so disinterested in each other?:(

More fool her for her sullen attitude ... I'm fairly sure had she presented a sunny, polite disposition, she may have received tips (if not from you, then potentially from other customers) to supplement the argument that she is on minimum wage!

3v3

zenmaster wrote: »

Did you go for pizza or to make new friends?

It sounds to me like you were served efficiently, but want more.

I can't believe some posters are advising you to dob them in to head office and possibly lose them their jobs, just because they didn't kiss your a55.

You went in with half price vouchers - hardly high rollers are you?

Ah, but, those vouchers could be the ticket to further visits (at normal price!) You're tempted in by the half price vouchers in the first instance, enjoy your experience (well, not in this case :lol ) and that hooks you in to coming back again Good business sense! Unfortunately, in this instance, not good business sense because of staff attitude!

The OP didn't want anything "kissed", just normal, polite, service; and it wasn't as "efficient" as you suggest, seeing as they were kept waiting

Children in playgrounds "dob in"
Grown ups in the real world are permitted to express their opinion (both positive and negative) to the Head Office of any organisation which provides a service. In this instance, the customer experience fell short of their expectations and they are quite right to voice their opinion.

mummymi

hi everyone, i currently work at a pizza hut and i can assure you we don't look down on anyone using the 2 for 1 or £5 deal vouchers in our hut. i am an 'older' member of staff (29!!!) but i work with people as young as 17 and we all treat people the same. Unfortunately managers are under constant pressure to save money, as someone said when they went in it was very quiet, and so put on the minimum amount of staff possible. on a weekend we can have lots of tables to look after and the people leaving you at the door may be going to get a dessert for their table or something out of the oven. the ideal solution is to have a host on the door which does happen at times!
and no we aren't trained to go over while you have a mouthful lol. And a point about not leaving plates, if you had a regular size italian or stuffed crust it is expected that you eat it from the board it is served on but obviously you can ask for a plate. hopefully if you are sharing though, the waiter/ess would realise you would need plates!