E2save Cashback rejection

davidjones90

Hi guys,

Got my first ever rejection letter from cashback!

Bill Date: 24th March
Recorded Delivery Date of Bill:23rd May

From my own counting that is exactly 60 days, however e2save says its overdue. In addition, I sent this on Friday WITH saturday guaranteed delivery, but it was delivered on a monday as they did not accept it on a saturday.

It states in the terms "within 60 days from the date on the bill", by my own counting it brings it to the 23rd May, therefore it needs to be delivered BY 23rd of May which it was at half 7 in the morning.

How should I go about dealing with this?

regards,

SnowTiger

davidjones90 wrote: »

Hi guys,

Got my first ever rejection letter from cashback!

Bill Date: 24th March
Recorded Delivery Date of Bill:23rd May

From my own counting that is exactly 60 days, however e2save says its overdue. In addition, I sent this on Friday WITH saturday guaranteed delivery, but it was delivered on a monday as they did not accept it on a saturday.

It states in the terms "within 60 days from the date on the bill", by my own counting it brings it to the 23rd May, therefore it needs to be delivered BY 23rd of May which it was at half 7 in the morning.

How should I go about dealing with this?

regards,

Write to them explaining the details as you have here?

If I remember correctly, once you've missed one claim all of your future ones against this contract will now be rejected.

I'm just wondering why you left the claim so late.

grumbler

First complain and ask e2save for an explanation: Complaint Policy
Then go to the small claims court (online).

grumbler

SnowTiger wrote: »

If I remember correctly, once you've missed one claim all of your future ones against this contract will now be rejected.

They are not allowed doing this nowadays.

davidjones90

I been very busy but it was rejected on a Saturday but delivered on Monday which makes it exactly 60days? Im going to write a simple letter explaining this to them before sending a LBA. Ive done loads of cashback deals in the past and first time I messed up but I feel that this should be allowed as terms were met!

grumbler

Forget about "rejected on Saturday". They are not supposed to accept the post on weekends.
Monday was the 60th day. They have no leg to stand on if your interpretation of the T&C is correct.

JudasPriest

23rd May would be the 60th day. Any point up until midnight would still be on the 60th day. At 11.59pm on the 23rd, it would still be within 60 days of the bill date, even if it had been raised at 12.01am on the 24th March.

In my opinion...

SnowTiger

JudasPriest wrote: »

23rd May would be the 60th day. Any point up until midnight would still be on the 60th day. At 11.59pm on the 23rd, it would still be within 60 days of the bill date, even if it had been raised at 12.01am on the 24th March.

In my opinion...

Hmmm, if we count 24 March as day one, and I've tapped the correct details into Excel, 23 May is the 61st day.

Day 1 24/03/2011
Day 2 25/03/2011
Day 3 26/03/2011

[...]

Day 59 21/05/2011
Day 60 22/05/2011
Day 61 23/05/2011

grumbler

SnowTiger wrote: »

Hmmm, if we count 24 March as day one, and I've tapped the correct details into Excel, 23 May is the 61st day.

Day 1 24/03/2011

I think nobody in their right mind will claim that "within 1 day from the date on the bill" means "the very same day as the date on the bill".

SnowTiger

grumbler wrote: »

I think nobody in their right mind will claim that "within 1 day from the date on the bill" means "the very same day as the date on the bill".

Just playing Devil's advocate.

Lynsey

This has happened before, received on the 60th day and was rejected. Successfully paid once fought though and pointing out their counting skills (lack of).
Send an email to Charles Dunstone (CEO) [EMAIL="dunstoc@cpwplc.com"]dunstoc@cpwplc.com[/EMAIL] and he personally won't sort it, but his office should.

Tell him to forward this simple "day counter" to his staff to avoid using their fingers and toes for future claims: http://www.easysurf.cc/ndate2.htm

Good luck, but you will get paid - shame you have to fight though.................for their error.

Lynsey