Orange account cancellation problems

I_Love_Shoes

Im sure all phone companies do this! 3 did it to me, the only defense you have is to cancel the DD.
You may be able to reclaim the money though the bank, the DD guarentee states that if there are any mistakes, the money will be refunded within 10 working days. It just might be hard proving you definatly cancelled it.
There seems to be no point ringing to cancel phone contracts, they set you up with something else, then deny you ever called them!
Good luck!

custardy

I_Love_Shoes wrote: »

Im sure all phone companies do this! 3 did it to me, the only defense you have is to cancel the DD.
You may be able to reclaim the money though the bank, the DD guarentee states that if there are any mistakes, the money will be refunded within 10 working days. It just might be hard proving you definatly cancelled it.
There seems to be no point ringing to cancel phone contracts, they set you up with something else, then deny you ever called them!
Good luck!

no,you just activate the SIM and the contract is cancelled
cancelling a DD on an active contract is foolish

bazster

custardy wrote: »

complicated? its not complicated
the contract is canceled by the act of registering the sim
The OP chose to cancel by this method
they get told on the phone and then they get a letter with the SIM
what more? the Orange CEO comes round and does back rub while dialing the number to register the SIM?

Rubbish. The OP called them to cancel the contract. That should be it. Turning three circles standing on his left leg with his right finger on his nose on the night of a full moon shouldn't enter into it.

The policy you describe is clearly designed to mislead customers in exactly the way it appears to have misled the OP. If anyone could be bothered to take Orange to court over that carp the crooks most likely wouldn't stand a chance.

bazster

custardy wrote: »

cancelling a DD on an active contract is foolish

If you no longer want the service then it is exactly the right thing to do.

shellsuit

Maybe the OP did get told to activate the sim, but was it explained to them properly what would happen if they didn't??

If I got told to activate the sim, but wasn't told what would happen if I didn't, I wouldn't activate it either and would probably lob it in the bin.

custardy

bazster wrote: »

Rubbish. The OP called them to cancel the contract. That should be it. Turning three circles standing on his left leg with his right finger on his nose on the night of a full moon shouldn't enter into it.

The policy you describe is clearly designed to mislead customers in exactly the way it appears to have misled the OP. If anyone could be bothered to take Orange to court over that carp the crooks most likely wouldn't stand a chance.

the OP called to cancel and took the option to go PAYG over a straight 30 day cancellation
option,choice,free will
perhaps I have some higher cognitive function or perhaps its really not that complicated
or do we just take companies to court because we didnt listen or read what was provided?

custardy

bazster wrote: »

If you no longer want the service then it is exactly the right thing to do.

with an active contract? sound advice
I bow to your greater knowledge on the matter

bazster

custardy wrote: »

the OP called to cancel and took the option to go PAYG over a straight 30 day cancellation
option,choice,free will
perhaps I have some higher cognitive function or perhaps its really not that complicated
or do we just take companies to court because we didnt listen or read what was provided?

We take companies to court because they deliberately set out to mislead us. Just because someone fell for the scam doesn't make it any less of a scam.

The OP called them to cancel the contract and as far as he/she was concerned that was what he/she did. He/she will be wiser in future and hopefully will heed my advice about cancelling things in writing, because he now knows damn well that they will weasel out of it if they can.

And in future he will, without a doubt, cancel that direct debit too.

bazster

custardy wrote: »

with an active contract? sound advice
I bow to your greater knowledge on the matter

Sound advice if you're not a jellyfish.

Orange_Company_Representative

Hi all,

Just to clarify a few things, Custardy is correct in saying when a transfer from PAYM to PAYG is requested at the end of any agreement a SIM is sent and the user advised it must be registered to close the PAYM account. An accompanying letter is also sent with the SIM.

As the account holder has requested a PAYG SIM we are unable to disconnect the PAYM account until the SIM is registered as we assume they wish to keep their number active. If the account is closed we are unable to transfer the number to PAYG and it is lost.

If the account holder changes their mind and no longer wishes to keep their number and fully close the account they need to call back to request disconnection. Moving to PAYG is a transfer not a disconnection request.

Hope this clears a few things up,

^Steve_OrangeHelpers