CLOSED: Quidco Question and Answers - please see new thread

20vt-rs

Quick question, if a Quidco search result for a retailer shows "Premium" in a box to the right. Does this mean it only pays cahback to premium members? I checked the merchant T&C's and it doesn't say anything about this. Thanks.

JDPower

20vt-rs said:

Quick question, if a Quidco search result for a retailer shows "Premium" in a box to the right. Does this mean it only pays cahback to premium members? I checked the merchant T&C's and it doesn't say anything about this. Thanks.

Have you got an example retailer? 

20vt-rs

JDPower said:

20vt-rs said:

Quick question, if a Quidco search result for a retailer shows "Premium" in a box to the right. Does this mean it only pays cahback to premium members? I checked the merchant T&C's and it doesn't say anything about this. Thanks.

Have you got an example retailer? 

Yes, Surfshark VPN has this, shows 88% cashback but to the right hand side it has a rectangular box with "Premium" in it. Does this mean only premium members get 88% cashback? NordVPN same.

JDPower

20vt-rs said:

JDPower said:

20vt-rs said:

Quick question, if a Quidco search result for a retailer shows "Premium" in a box to the right. Does this mean it only pays cahback to premium members? I checked the merchant T&C's and it doesn't say anything about this. Thanks.

Have you got an example retailer? 

Yes, Surfshark VPN has this, shows 88% cashback but to the right hand side it has a rectangular box with "Premium" in it. Does this mean only premium members get 88% cashback? NordVPN same.

Took me a while to work out cos what you were describing wasn't showing here. Turns out that premium tag doesn't shows when logged in, so I couldn't see what you meant. And yes, that rate is only available to premium members. If you log in you'll see the normal rate (Surfshark 60%, Nord 52.5%)

20vt-rs

JDPower said:

20vt-rs said:

JDPower said:

20vt-rs said:

Quick question, if a Quidco search result for a retailer shows "Premium" in a box to the right. Does this mean it only pays cahback to premium members? I checked the merchant T&C's and it doesn't say anything about this. Thanks.

Have you got an example retailer? 

Yes, Surfshark VPN has this, shows 88% cashback but to the right hand side it has a rectangular box with "Premium" in it. Does this mean only premium members get 88% cashback? NordVPN same.

Took me a while to work out cos what you were describing wasn't showing here. Turns out that premium tag doesn't shows when logged in, so I couldn't see what you meant. And yes, that rate is only available to premium members. If you log in you'll see the normal rate (Surfshark 60%, Nord 52.5%)

Thank you so much for explaining, I wasn't sure but it all makes sense now - might have helped if I logged in perhaps, because I see it clear as day now! Thanks again  

Schnurrbart

@quidco_Company_Representative

Are you still around? You haven't posted on this forum since May 2022!

I need to contact Quidco about a claim that has gone into limbo, but cannot do so via your message service, which tells me that because I've already lodged a claim there's nothing else you can do.

The claim was for a National Express transaction made in July 2023. The 'Claim processing' progress bar has disappeared, and next to 'Estimated payable' there is just a dash (-).

There are issues with other claims / transactions too.

Schnurrbart

Looks like a 'no', then...

JDPower

Schnurrbart said:

Looks like a 'no', then...

Contact them, not us: customersupport@quidco.com

DIYhelp76

Anyone else also finding it completely impossible to get through to Quidco customer service?  On their site there is a link that says "Contact Quidco Support" but clicking on that takes you nowhere at all. The button just doesn't function - click on it and nothing at all happens
. 
Then there is a "Help Centre" where they tell you you can contact them by using the "chat facility".  When you try to do that it just keeps telling you you aren't logged into you account, when you actually are.

I have concerns as a number of cashback transactions made in December haven't been paid nor the promised "Quidco bonuses" which Quidco offered at the time.  Claims already logged but no action taken by Quidco and it seems impossible to contact them.

Is anyone else experiencing similar problems or know of a way of getting through to their customer services?

I haven't used Quidco in a while, using instead Topcashback.  I must say that Topcashback were always very responsive and you could get through to their customer services department. Quidco by comparison I'm finding very unreliable and unhelpful so far and impossible to reach

DIYhelp76

Just having a read back over the last page of this forum the experiences, my experience and the lack of any response from Quidco seem concerning.  Interested if anyone else not receiving cashback.  Are Quidco still operating?  Noticed a flurry of "bonus" offers from then which entice you into using them, but no good if they receive cashback on your transactions but do not pay out either the cashback or the promised bonuses.  

I only used them due to the offered bonuses as otherwise I was quite happy with Topcashback and after this disappointing experience I doubt I will return to Quidco. 

Interested to learn other people's experiences.  Is the email address posted above correct to contact Quidco as there isn't one I can find listed on their own website?