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CLOSED: Quidco Question and Answers - please see new thread

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  • Thrillho
    Thrillho Posts: 55 Forumite
    I made a claim back in February for a Ladbrokes purchase that did not track. The claim was updated as successful on 15th April. How much longer will it take for quidco to pay me the money?
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    CHRISSYG wrote: »
    After not using quidco for a while I thought I would see if things had improved on my previous experiences ,BIG MISTAKE.

    I applied for a Tesco CC ,the application was successful but now I see the cashback [£25] has been declined and when I tried to raise a claim apparently it can't be done for this particular merchant !!!!

    @CHRISSYG

    Hi there,

    I'm sorry to hear that your Tesco Credit Card cashback has been declined and for any disappointment this is causing.

    Please contact our customer support team who should be able to raise a cashback claim for this for you on your behalf. You can do this via the following link: https://www.quidco.com/support-contact-us/.

    Apologies for any inconvenience caused in the mean time.

    Kind regards
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    magic57 wrote: »
    I also returned to Quidco after a break of several years. We took out car insurance with Aviva but it did not track. I raised a claim after a few days so fingers crossed. I never have problems with TopCashBack so will stick to them in future though. Nice to get a bit of free cash though. :)

    @magic57

    I'm sorry to hear that your Aviva purchase did not track into your account automatically but am glad to hear that you have raised a claim as this is the best thing to do to allow us to manually track your cashback for you.

    You can find some tips on tracking and how best to make cashback work for you via this link: http://www.quidco.com/help/1435/. Should you wish to discuss this further or if there is anything else that we can help with then please do not hesitate to contact customer support.

    Kind regards
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    JeffreyR wrote: »
    I've had a few issues with some cashback tracking...but on the whole Quidco has been good for me - have earned > £200 since I joined 4 months ago....not bad :-)

    @JeffreyR

    Hi there,

    I'm sorry to hear that you are experiencing a few issues with purchases tracking automatically into your account. You can find some useful information on this in our help pages or via this link: http://www.quidco.com/help/1435/.

    Though I am pleased to hear that in general you have been happy with your Quidco experience.

    I hope this helps, if you have any further issues or queries then please do not hesitate to contact our customer support team who will be happy to help.

    Kind regards
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Thrillho wrote: »
    I made a claim back in February for a Ladbrokes purchase that did not track. The claim was updated as successful on 15th April. How much longer will it take for quidco to pay me the money?

    @Thrillho

    I'm pleased to hear that your cashback claim with Ladbrokes has been successful.

    Claims with this retailer can take up to around 6 months to be paid, from the date that the claim was raised. Should you wish to discuss this further or if there's anything else that we can help with then please do not hesitate to contact our customer support team - you can do this via this link: https://www.quidco.com/support-contact-us/.

    Kind regards
    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • bristolleedsfan
    bristolleedsfan Posts: 12,649 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I was wondering how much longer I am likely to be waiting for Tesco Credit/Purchase Card payment please

    10 Nov 14 Tesco Bank 25.00 Tracked 02 Jan 15

    Claim was successful. :j

    21 Nov 14 Tesco Bank Purchase Card with 1000 Clubcard points 1.00 25.00 1658846 Successful 14 Apr 15

    Quidco ID is same as my MSE ID
  • magic57
    magic57 Posts: 736 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Quidco rep
    I raised a claim about my missing cashback from Aviva Car Insurance about 2 weeks ago. I just logged back in to see what is happening. I can't find where to check the status. Can you direct me to the right section please.
    Thanks
  • System
    System Posts: 178,353 Community Admin
    10,000 Posts Photogenic Name Dropper
    @CHRISSYG

    Hi there,

    I'm sorry to hear that your Tesco Credit Card cashback has been declined and for any disappointment this is causing.

    Please contact our customer support team who should be able to raise a cashback claim for this for you on your behalf. You can do this via the following link: https://www.quidco.com/support-contact-us/.

    Apologies for any inconvenience caused in the mean time.

    Kind regards
    Quidco Company Representative


    This is what I get ;

    Unfortunately, as advised on their page on our site, Tesco Bank doesn't accept cashback claims, so we're unable find out why your cashback was declined on this occasion.


    Back to using Topcashback only .
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    magic57 wrote: »
    Quidco rep
    I raised a claim about my missing cashback from Aviva Car Insurance about 2 weeks ago. I just logged back in to see what is happening. I can't find where to check the status. Can you direct me to the right section please.
    Thanks

    @magic57,

    I can certainly help with this.

    Your claims have their own tab in your activity at https://www.quidco.com/activity/claims

    As the claim progresses we will inform you of any updates that we receive.

    Kind regards,

    Brendan
    Quidco Rep
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    CHRISSYG wrote: »
    This is what I get ;

    Unfortunately, as advised on their page on our site, Tesco Bank doesn't accept cashback claims, so we're unable find out why your cashback was declined on this occasion.


    Back to using Topcashback only .

    Hi @CHRISSYG,

    I can certainly help with this.

    Tesco Bank do accept claims but you must select the correct branch of Tesco Bank you're claiming for e.g. Credit card, pet insurance

    If you contact our support team we will be happy to raise the claim for you.

    Kind regards,

    Brendan
    Quidco Rep
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
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