CLOSED: Quidco Question and Answers - please see new thread

legalfreak22

Just had a look at my Quidco Activity. No payments from Halfords (transaction from November 2014 and tracked in March) and Cafe Nero (lots of transactions commencing September 2014 and onwards). It seems like a joke to me. No point in putting up reviews about these retailers on the site because they will censor you (see my previous posts). And when you want to raise a query about Halfords they say something along the lines of 'quidco is not investigating claims relating to Halfords'.

What a crappy company,

quidco_Company_Representative

Minty123 wrote: »

Hi Quidco

I used Quidco to book a hotel through hotels.com a while back, and completed the stay over the weekend.

The cash back still hasn't tracked, but when I try and submit a claim it says I can't because I booked over 7weeks ago. Does this mean that even though the stay was only this weekend, I can't claim the cashback?

How frustrating when the terms and conditions seem to read that you have to wait until after your stay for it to show in your quidco account.

Please can you advise?

@Minty123

I'm sorry to hear that your Hotels.com purchase has not tracked and for any disappointment that this may be causing.

Purchases with this retailer should track into your account within around 24 hours although the cashback will not get confirmed until around 8-12 weeks after you have completed your stay.

Please contact our customer services team who may be able to manually raise a cashback claim for this and see if Hotels.com will accept this from us. You can do this via this link: https://www.quidco.com/support-contact-us/

I hope this helps.

Kind regards
Quidco Company Representative

quidco_Company_Representative

legalfreak22 wrote: »

Just had a look at my Quidco Activity. No payments from Halfords (transaction from November 2014 and tracked in March) and Cafe Nero (lots of transactions commencing September 2014 and onwards). It seems like a joke to me. No point in putting up reviews about these retailers on the site because they will censor you (see my previous posts). And when you want to raise a query about Halfords they say something along the lines of 'quidco is not investigating claims relating to Halfords'.

What a crappy company,

@legalfreak22

Hi there,

I'm sorry to hear that you are still waiting on payment regarding your Halfords and Cafe Nero cashback and that you are unhappy with your experience with Quidco.

Please be aware that we welcome reviews that are both positive and negative as you will see from the reviews that are posted on our site. If a review has not been posted then our support team will contact you to see if we are able to assist further or to explain why your review has breached our guidelines.

For more information on this and for us to take a further look into your payments then please do contact our customer support team who will be happy to help. You can do this via this link: https://www.quidco.com/support-contact-us/.

Kind regards
Quidco Company Representative

Cindy_T

Is Bespoke tracking OK?

quidco_Company_Representative

Hello @Cindy T,

There has been no reported problems with Bespoke, so I do apologise that you are possibly encountering problems.

If you are encountering tracking problems could you contact Quidco support via the following link so we can help: https://www.quidco.com/support-contact-us/

Kind regards,
Quidco Company Representative

smallgingerone

Has anyone had any success getting the cashback for Halifax Reward account paid? I have had the £40 tracked since January but it is now stating 'payment delay'. I can't raise a support ticket and Quidco Support don't want to know saying it will be paid in due course.

Constantly poor service.

quidco_Company_Representative

Hi @smallgingerone,

There are no issues with this retailer that we are aware of.

Due to the way that the cashback industry works, we're unable to pass on the cashback for transactions until we have confirmation that we will receive the cashback from the retailer

Each retailer has their own estimated payment speed and this varies from a few weeks to several months, depending on the retailer's requirements for cashback.

We do always advertise the payment speeds on each retailers' page, so that our customers can make an informed decision on whether to make a purchase.

We are always working on getting payments for our customers as soon as we can and on reducing payment speeds, so please keep your eyes peeled!

As soon as we have any further updates, or your cashback is ready to be paid, we will of course let you know.

Kind regards
Quidco Company Representative

System

After not using quidco for a while I thought I would see if things had improved on my previous experiences ,BIG MISTAKE.

I applied for a Tesco CC ,the application was successful but now I see the cashback [£25] has been declined and when I tried to raise a claim apparently it can't be done for this particular merchant !!!!

magic57

I also returned to Quidco after a break of several years. We took out car insurance with Aviva but it did not track. I raised a claim after a few days so fingers crossed. I never have problems with TopCashBack so will stick to them in future though. Nice to get a bit of free cash though.

JeffreyR

I've had a few issues with some cashback tracking...but on the whole Quidco has been good for me - have earned > £200 since I joined 4 months ago....not bad :-)