virus help please - poorly pc

HalfPint

it says

windows cannot open this file "firefox". to open it windows needs to know what programe created it. windows can go online and look it up automatically or manually select from a list on your computer

I tried to open firefox.

when trying to open add/remove programs it says this same but with "rundll32.exe"

HalfPint

http://s1126.photobucket.com/albums/l611/Kirkart/HalfPint/?action=view&current=Malwarebyteslog.jpg

HalfPint

I'm on my laptop and running between the two...getting plenty exercise..still got my sense of humour at the moment.

HalfPint

RussJK wrote: »

What are you using to write on here?

You might have to fix the registry entry for programs - looks like SAS broke it from the log. Download this and unzip the file:
http://www.dougknox.com/xp/fileassoc/xp_exe_fix.zip

Then copy it over to the affected computer, and Right click on it and select 'Merge'.

ok that's done..now what?

RussJK

Well, do programs work?

debitcardmayhem

RussJK wrote: »

Run it as you, ..... I'm not sure TBH what you mean about the protect my computer option.....

It's an XP thing Russ if the OP (HalfPint) .... not sure I should reply only eat pints (sic ) . On XP when you say run as (if you are the admin...) it asks run as me but untick the stop letting me know what I want to do ...or words of similar meaning

HalfPint

YAY..programs work..well add/remove programs does..thank you

I'm halfpint cause I am a shortarse lol

will remove those programs suggested earlier...once done next step?

really really appreciating this xx

RussJK

Okay great You're better with computers than you think, as a lot of people would need more help with that part!

Okay, step by step what I think you should do. The order isn't incredibly important:

1. Uninstall the following using Add/Remove:

• "Search Guard Plus"
• "Search Settings", and/or anything like "Vendio"
• Ask Toolbar
• Spybot: Search and Destroy (easiest way to get rid of the teatimer/sdhelper bits)

2. Run TDSSkiller and clean anything it finds, just tell me the result don't post a log: http://support.kaspersky.com/downloads/utils/tdsskiller.exe
3. Run aswMBR and follow the guide on the webpage, just tell me if it explicitly says there's a rootkit, http://public.avast.com/~gmerek/aswMBR.htm
4. Run HitmanPro, and clean anything it finds. Don't install, just do a scan: http://www.surfright.nl/en/hitmanpro. Tell me if it finds anything 'interesting', e.g. trojans, rootkits, worms, etc. Don't worry about cookies
5. Wipe the restore points as in post #5 if you haven't already.

I'll write some steps to do in Hijackthis as well, but I'll let you catch up!

HalfPint

ok...search settings uninstalled successfully.

I have searchguardplus and searchguardplus updater, both of which wont uninstall due to error...says it may have already been uninstalled..would I like to remove it from the add/remove programs list...yes or no?

HalfPint

ok uninstalled the other 2 asking me to reboot to complete...should I do this now?