Lloyds TSB are very careless & dangerous

pvt

Lith,

It's always possible, indeed quite likely, that the caller who took over your mother's account did provide additional security answers. They must have had her name, address, and bank account number. It's possible they also knew her date of birth, or details of other bank transactions (from a statement stolen in the post or from her rubbish).

If someone did have sufficient information to take over your mother's bank account then she is a victim of an identity fraud, and there may well be other activity going on like credit card applications, loans, etc etc. I strongly recommend she should get a copy of her credit reference file from Experian and Equifax to see if there is any untoward activity. I would be VERY surprised if there isn't!

Stop ranting about the bank, it is them that will suffer the financial loss regarding you mother's bank account, and they are victims in this matter as well.

The reason people are suspicious on the forum is because they asked pertinent questions and you didn't answer them. For example, how did the thieves manage to withdraw money? When you don't answer those simple questions, and describe peculiar behaviour from the bank, people will challenge you.

Calm down and good luck.

Lith

pvt wrote: »

Lith,

It's always possible, indeed quite likely, that the caller who took over your mother's account did provide additional security answers. They must have had her name, address, and bank account number. It's possible they also knew her date of birth, or details of other bank transactions (from a statement stolen in the post or from her rubbish).

If someone did have sufficient information to take over your mother's bank account then she is a victim of an identity fraud, and there may well be other activity going on like credit card applications, loans, etc etc. I strongly recommend she should get a copy of her credit reference file from Experian and Equifax to see if there is any untoward activity. I would be VERY surprised if there isn't!

Stop ranting about the bank, it is them that will suffer the financial loss regarding you mother's bank account, and they are victims in this matter as well.

The reason people are suspicious on the forum is because they asked pertinent questions and you didn't answer them. For example, how did the thieves manage to withdraw money? When you don't answer those simple questions, and describe peculiar behaviour from the bank, people will challenge you.

Calm down and good luck.

I, see your point but one thing you said here.

The reason people are suspicious on the forum is because they asked pertinent questions and you didn't answer them.

Because i don't know the answer... (and i explained this..) thats why i never replied.... and thats why i said some members here just assume the worst etc ahh well thats just the way they are.


im calm and yea thanks :cool:

heloid

You don't deal with internet forums very well do you...

JuicyJesus

heloid wrote: »

You don't deal with internet forums very well do you...

Lith has made an excellent impression on me since his glorious debut here a week or so ago.

I honestly cannot wait to see more posts filled with his sparkling wit, expert advice and pure gravitas, all delivered in the Queen's perfect English. Seeing his name on the thread list makes my heart skip a beat as I dash to see what wond'rous and insightful things he has newly bestowed upon this fine forum. Although he has only just begun what will surely be a fabulous, glittering posting career I can only imagine his brilliant prose will lead him to glory, to being a well-respected and much-loved member (or should I say "elder"?) of Martin Lewis' pride and joy.

Oh dear, it appears my tongue has bored through my cheek and is making a bid for freedom. Could someone please call an ambulance?

iereboy

What a load of old !!!!!!!

NO ONE CAN CHANGE AN ADDRESS OVER THE PHONE IN THE CALL CENTRE WITHOUT A SECURITY NUMBER OR PASSWORD!

No one! Not even a manager, senior manager or call centre manager. NO ONE! There is no magic button to press to override the security!

Even if the customer rings up and says their house burnt down last night and they want to redirect the post to a new address, if they don't have a security number or password, the adviser will say I'm sorry, please write in or go to branch, thank you. That's it!

Something is not right with this story.

Why does it take someone 3 months to notice their statements are not coming?

Why come on to an internet forum and not have the full story and then shoot people down when they give advice?

Something's fishy here.

Lith

iereboy wrote: »

What a load of old !!!!!!!

NO ONE CAN CHANGE AN ADDRESS OVER THE PHONE IN THE CALL CENTRE WITHOUT A SECURITY NUMBER OR PASSWORD!

No one! Not even a manager, senior manager or call centre manager. NO ONE! There is no magic button to press to override the security!

Even if the customer rings up and says their house burnt down last night and they want to redirect the post to a new address, if they don't have a security number or password, the adviser will say I'm sorry, please write in or go to branch, thank you. That's it!

Something is not right with this story.

Why does it take someone 3 months to notice their statements are not coming?

Why come on to an internet forum and not have the full story and then shoot people down when they give advice?

Something's fishy here.

oh great... another one who thinks 'somehting isnt right...'

seriousley grow a pair :cool:

Why come on to an internet forum and not have the full story and then shoot people down when they give advice?

Well... i don't know the full story nor does my mother till she finds out what address this is etc.. 0_o otherwise i WOULD tell the full story... im just telling what i KNOW

understand? and shoot down people who give advice? (never done such a thing) - Advice is much welcome

NO ONE CAN CHANGE AN ADDRESS OVER THE PHONE IN THE CALL CENTRE WITHOUT A SECURITY NUMBER OR PASSWORD!

Well apparently it can when a TSB member gets 'careless' ?

one would think so

iereboy

I have a lovely pair thanks, I'll show you later.

3 months to notice no statement! Right!

As for the address change, matey, trust me I'm right. No one can change it without the right s/n or p/w! Somehow I think, its a case of another careless customer, trying to get compensation and trying it on. Good luck.

opinions4u

Lith wrote: »

Well... i don't know the full story

Well apparently it can when a TSB member gets 'careless' ?

you admit that you don't know what happened. You certainly can't prove a member of staff has acted carelessly.

Lith

iereboy wrote: »

I have a lovely pair thanks, I'll show you later.

3 months to notice no statement! Right!

As for the address change, matey, trust me I'm right. No one can change it! Somehow I think, its a case of another careless customer, trying to get compensation and trying it on. Good luck.

3 months to notice? well the fact she isn't well

(oh wait i forgot to mention this... 'rolls eyes')

but i didn't see a reason why... its no ones business plain and simple not planning to tell my life story on a random forum.......


as for address change? seriousley what do you know? go on tell me?

trying to get compensation and trying it on. Good luck.

so what are you saying? my mothers a con-artist/scammer?

please... don't even start that BS.


I have a lovely pair thanks, I'll show you later.

oh really? ohhhh how 'exciting'

opinions4u wrote: »

you admit that you don't know what happened. You certainly can't prove a member of staff has acted carelessly.

The fact the branch manager said it to my mother someone has 'acted careless' but didn't say who and she wasn't talking about my mother i can assure you of that.

brokeinyorkshire

I know I said I was done but this is such fun!!!

Seems Lith has also put a few backs up on his other threads which incidentally are also a load of nonsense!!

To Lith

I'd call you a tool, but even THEY serve a purpose.!!

I also refuse to have a battle of wits with an unarmed person!!

J