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Lloyds TSB are very careless & dangerous

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Comments

  • Svenena
    Svenena Posts: 1,450 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    We had a bit of hassle to change our address with Lloyds - they did it in the end, but sent a letter out to our old address advising that they had changed our address and to contact them if there were any problems with it.

    Saying that, the same letter was sent to my OH at our NEW address, while mine was sent to the old address!

    Don't know if this is just an offshore thing though

    This has just reminded me that when I changed my address with Lloyds, they wrote to me at both my new AND old address (my mum's house, which is how I got both letters) to confirm it had been changed. I thought it was a bit bizarre at the time (Barclays didn't do this), but assumed the reason for this was so that if it had been done fraudulently and I was in fact still at the old address, I would have known straight away and could have sorted it.
  • MumOf2
    MumOf2 Posts: 612 Forumite
    Part of the Furniture 500 Posts
    edited 2 June 2011 at 10:45PM
    Reading this thread with interest. Nine years ago, my ex husband managed to get the address for my personal account with Lloyds changed to his address so statements were sent to him. I went ape with the bank and received flowers and chocolates by way of an apology, also the address was changed back to my own. But guess what, yes, two months later he was at it again and managed to get the address changed to his, so statements went to him again. So this time I closed my accounts with Lloyds and moved to another bank - pity as I'd been with them for 30 years, but there was no way I was going to risk that for a third time.

    There was no financial loss but I was still amazed at the way he managed to get the address changed. At the time, the manager said he would definitely have had to get a woman to phone as they would only have made the change if they thought it was actually me speaking, also he would have had to have known personal information and passwords. The former he might have known, but definitely not the latter. It was a very strange episode, but now gladly very much behind me :-)

    MumOf2
    MumOf4
    Quit Date: 20th November 2009, 7pm

  • Foggster
    Foggster Posts: 1,023 Forumite
    Recently changed addresses with lloyds and the call centre would not entertain it over the phone, had to write into the bank and then they called and asked me to go into branch because they had no signatures on their records! After 30 years with the same bank this was rather amusing!!!
  • abby1234519
    abby1234519 Posts: 1,961 Forumite
    Lith wrote: »
    bonk accounts?

    hehe Edit that man :T

    No need to edit, its some Fonejacking ^^
    Money money money.

    Debt
    Dec 2016: [STRIKE]£25,158.71[/STRIKE] £21,999.99

    #28 Pay off debt in 2017 £3803.55
  • fozmcfc
    fozmcfc Posts: 3,098 Forumite
    Part of the Furniture Combo Breaker PPI Party Pooper Debt-free and Proud!
    Why did your mum leave it 3 months before investigating?
  • ChiefGrasscutter
    ChiefGrasscutter Posts: 2,112 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 3 June 2011 at 12:43PM
    I'm surprised that to the current ID regulations that the Lloyds computer system would even allow a change of address to be registered on the system without a formal ID check of some some being also registered on it.

    In other words no matter what the call centre operative may or may not have done or have wanted to do....the system simply would not permit it until the ID of the person telephoning was verified.
    Usually this would be done by the computer system asking some random questions from the users experian or equifax credit report, the call centre operator reading them out to you, you answering them, the operating putting them into the system and the system then (on the basis of several such seemingly random questions) deciding whether the ID check was passed or not.
    In this way the operator never actually knows whether any individual answers are correct or not - thereby also safeguarding your data.

    Of course if others (ie fraudsters) are able to answer the required number of questions correctly (I'm assuming you are allowed to get the odd one wrong!) and the ID check is passed, then the computer system would allow the change.......

    Given that changing an address as a means towards committing some fraud or other is such an obvious gambit, I would have though that any financial organisation would have very tight ID verification proceedures for it to be processed.
  • We aint gonna get any explanation from this person.

    They haven't told us how their mother ' lost ' the money and as others have said Lloyds use KBA to verify customers which accesses the credit report and bases the security questions on information held there. Fraudsters CAN pass this but it is rare.

    Seems like a yarn to me no matter how much the op denies it...

    J
    (c) Broke in Yorkshire. ( there are worse places ) :D

    Those that matter don't mind and those that mind don't matter!
  • CLONNEN
    CLONNEN Posts: 109 Forumite
    If the fraudster has gone into a Lloyds branch with the redirected statements as their ID they could have done a cash withdrawal over the counter (probably saying that the card is lost and they don't own a drivers licence or any other ID). Ask for the security camera footage if this is the case. Then go to the police station with it and lodge formal charges against Lloyds and the fraudster.
  • CLONNEN
    CLONNEN Posts: 109 Forumite
    Actually the fraudster might have been able to get a new card and PIN sent to the new address as well. So they might have used a cash machine to clean out the account. Again ask for the camera footage of the withdrawal.
  • hcb42
    hcb42 Posts: 5,962 Forumite
    This did actually happen to me - I had a flat where my post was going to from the bank, I moved out of the flat, and back into my house, only Dad died around same time, and I totally forgot to change the address back....bank card went to flat and the new tenant helped himself to a new blackberry ordered from phones4u with my bank card. (I was quite annoyed as I had some cheap phone lol and someone had a new one at my expense). any way I noticed the money from the online banking straight away and money was credited back by Lloyds within days. I was paper free though, so I didnt realise post was still going to wrong address..
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