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Outdoor table at Asda
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edwardw
Posts: 213 Forumite
Hi All,
Wondering if you can help me.
I recently purchased an outdoor table at Asda,
After spending £125 on this outdoor table, it wouldn't fit in my car in the box, so the asda staff kindly took it out of the box and put it in my car.
Getting rid of the box, and apparently the instructions with it too.
A few weeks after setting the table up outside, it rained for the first time, and the "outdoor" table started to rust on top where the metal mesh is, im not sure why as its all painted and sealed, but it has!
After seeing this, i emailed asda via their website and advised of the above.
They suggested a couple of things such as, i should have kept the box ( despite the fact that it wouldn't fit in my car!)
And that after keeping the box, i should store it suitably, in the cardboard box (which would involve taking the table and chairs down (took at least 2 hours to put it up properly) and then put it back up when its stopped raining.
Their main defense was that on the box it has a warning stating that it should be suitably covered/protected. I argued that an outdoor table shouldn't go rusty when left outdoors
I advised them that i didn't have the box and therefore could not see the warning on this box.
Again they advised that there was nothing else they could do, due to this warning.
I have emailed at least 4 times, asking to speak to a manager, and still get the same response.
So im here, asking for what the next steps i can take are?
Is there some ombudsman for the supermarkets that i can compain to?
Also i paid for this on a visa debit card, i understand that offers some protection with chargebacks for faulty goods?
Anyone help me
Cheers:beer:
Wondering if you can help me.
I recently purchased an outdoor table at Asda,
After spending £125 on this outdoor table, it wouldn't fit in my car in the box, so the asda staff kindly took it out of the box and put it in my car.
Getting rid of the box, and apparently the instructions with it too.
A few weeks after setting the table up outside, it rained for the first time, and the "outdoor" table started to rust on top where the metal mesh is, im not sure why as its all painted and sealed, but it has!
After seeing this, i emailed asda via their website and advised of the above.
They suggested a couple of things such as, i should have kept the box ( despite the fact that it wouldn't fit in my car!)
And that after keeping the box, i should store it suitably, in the cardboard box (which would involve taking the table and chairs down (took at least 2 hours to put it up properly) and then put it back up when its stopped raining.
Their main defense was that on the box it has a warning stating that it should be suitably covered/protected. I argued that an outdoor table shouldn't go rusty when left outdoors
I advised them that i didn't have the box and therefore could not see the warning on this box.
Again they advised that there was nothing else they could do, due to this warning.
I have emailed at least 4 times, asking to speak to a manager, and still get the same response.
So im here, asking for what the next steps i can take are?
Is there some ombudsman for the supermarkets that i can compain to?
Also i paid for this on a visa debit card, i understand that offers some protection with chargebacks for faulty goods?
Anyone help me
Cheers:beer:
0
Comments
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...the goods aren't faulty though. It's still a fully functioning table.0
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Hi All,
Wondering if you can help me.
I recently purchased an outdoor table at Asda,
After spending £125 on this outdoor table, it wouldn't fit in my car in the box, so the asda staff kindly took it out of the box and put it in my car.
Getting rid of the box, and apparently the instructions with it too.
A few weeks after setting the table up outside, it rained for the first time, and the "outdoor" table started to rust on top where the metal mesh is, im not sure why as its all painted and sealed, but it has!
After seeing this, i emailed asda via their website and advised of the above.
They suggested a couple of things such as, i should have kept the box ( despite the fact that it wouldn't fit in my car!)
And that after keeping the box, i should store it suitably, in the cardboard box (which would involve taking the table and chairs down (took at least 2 hours to put it up properly) and then put it back up when its stopped raining.
Their main defense was that on the box it has a warning stating that it should be suitably covered/protected. I argued that an outdoor table shouldn't go rusty when left outdoors
I advised them that i didn't have the box and therefore could not see the warning on this box.
Again they advised that there was nothing else they could do, due to this warning.
I have emailed at least 4 times, asking to speak to a manager, and still get the same response.
So im here, asking for what the next steps i can take are?
Is there some ombudsman for the supermarkets that i can compain to?
Also i paid for this on a visa debit card, i understand that offers some protection with chargebacks for faulty goods?
Anyone help me
Cheers:beer:
Think it normally says on most boxes that you should keep packaging for future reference ? Fair enough it wouldn't go in your car but would you have been able to fold the box to get it in ? Not sticking up for Asda but just thinking about what you could have done. I'm a bit paranoid with boxes ! I have a shed full of empty boxes, just in case !!
Also, if it says to cover/protect the table, don't think you'd have much luck with a chargeback through Visa unless you could prove the table was faulty/defective. Plus for a chargeback, the table would have to go back to Asda, would they accept it back ? I'd call your card issuer and ask their advice first then go back to Asda, maybe head office ? Be nice to them, make sure they know it was the staff at Asda who threw the box away for you (training issue ?) it might just work
It's a bit stupid to say store it in the box isn't it !!!!! 0 -
Its rusty, an outdoor table shouldnt rust after 2-3 weeks of been outside, the first time it rains!...the goods aren't faulty though. It's still a fully functioning table.Think it normally says on most boxes that you should keep packaging for future reference ? Fair enough it wouldn't go in your car but would you have been able to fold the box to get it in ? Not sticking up for Asda but just thinking about what you could have done. I'm a bit paranoid with boxes ! I have a shed full of empty boxes, just in case !!
Also, if it says to cover/protect the table, don't think you'd have much luck with a chargeback through Visa unless you could prove the table was faulty/defective. Plus for a chargeback, the table would have to go back to Asda, would they accept it back ? I'd call your card issuer and ask their advice first then go back to Asda, maybe head office ? Be nice to them, make sure they know it was the staff at Asda who threw the box away for you (training issue ?) it might just work It's a bit stupid to say store it in the box isn't it !!!!!
Maybe it does/did, but i didnt see the box at all, they had taken it out of it and put the stuff in my car by the time i had put the rest of my shopping in!
I emailed asda head office, and thats where i got the silly replys from!0 -
Its rusty, an outdoor table shouldnt rust after 2-3 weeks of been outside, the first time it rains!
Maybe it does/did, but i didnt see the box at all, they had taken it out of it and put the stuff in my car by the time i had put the rest of my shopping in!
I emailed asda head office, and thats where i got the silly replys from!
I'd go back to Asda and tell them that you weren't given the option to retain the packaging, the staff should be aware that without it you wouldn't be aware of how to care for it.0 -
For what it's worth I wouldn't expect an outdoor table to be rusting after a few weeks.:cool:0
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....iron rusts...does the table still does the job it was bought for?0
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An outdoor table lasts just a few weeks and some people around here think thats okay :0
I would expect one from B&M to last longer than that!
If my colour TV suddenly started displaying B&W only would that be okay since its main function is still working (ie I can watch broadcasted programmes)?
As for what you can do i'm not entirely sure, but start with speaking to somebody on the telephone (why are people so reluctant to use the telephone?). Speak to a manager if necessary.
I seriously fail to see how this is fit for purpose and not covered under SoGA!0 -
To be fair though a car that that was found to be rusting after a few weeks would still do the job it was bought for. Nonetheless I wouldn't consider it acceptable to have developed a rust problem after such a short time.....iron rusts...does the table still does the job it was bought for?
Returning to the car analogy, I'd absolutely consider rust to be a fault....is rusting a fault though?...is the table still able to function as a table?:cool:0
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