Outdoor table at Asda

Daisy_doo_3

Could you put the table etc back in your car and take it back to the store. Say "i'd like to return/exchange this please, its gone rusty after 3wks, here's my receipt." You might find a happier person on the desk than on the end of an email. Worse case scenerio, table goes home with you and you can continue your fight at head office - best case, new table or refund.

P.s if you get a new table, you might want to get a cover!!!

shegirl

edwardw wrote: »

It was pretty much an impulse buy, therfore no time to measure the car, plus i have a reasonable size car so wouldnt have thought it was an issue.
Asda took the box away, with no option for me to fold it.
WIth regards to buying the table cover, i wasnt aware it needed one, its the first garden furniture ive ever bought, and had no idea that an outdoor (it rains outdoors right?), painted, table would need waterproofing!

It's common sense that these things need protecting! Nip to poundland and get a cover :-)

Did the asda staff say 'no,you can't have the box and fold it'? Nope,didn't think so...so why you claim you had no option to do so I don't know.

I ordered a lovely metal patio set earlier,nice white one.all the reviews were great on it except for one muppet who moaned that it had gained a little bit of rust and as it's an outdoor item that shouldn't happen...I laughed.

Trinitrotoluene

gordikin wrote: »

...your comparing apples and oranges with pears and bananas..the table does what it's meant to do...rust or not. It's a table and as it works as a table is fit for purpose.

Do you not have anything better to do than to come into threads like these and troll the op?

OP; under the SOGA you can reject this based on it not being of satisfactory quality. It is completely reasonable to expect an outdoor table to not rust after a few weeks.

Money_User

Trinitrotoluene wrote: »

It is completely reasonable to expect an outdoor table to not rust after a few weeks.

What about one that states that it should be suitably protected as stated on the box?

The product is telling (via instructions) you not to just leave it exposed when not in use.

POPPYOSCAR

How many people read every bit of instructions before they buy something? I, like the OP would not expect an outdoor table to rust after only a couple of weeks.

My patio table is not covered and it has taken well over a year to show any signs of rust, and then it is only a slight amount.

I would as someone has already suggested not email but take it back to the store with your receipt and ask for your money back. It is all to easy to be fobbed off by email but not so in person.

NeilF3485

Outpost wrote: »

Not a great deal judging by what I've heard from you so far.

Returning to the car analogy for a moment, you would presumably agree that a brand new car a few weeks out of the showroom that developed a rust problem would be faulty?

No one is saying the table has rusted to the point where it can no longer be used as a table, just as I'm not saying the aforementioned car had rusted to the point where it would fail an MOT.

Please answer my question regarding a brand new car beginning to just being faulty or not.

A £100 table with a warning that it will rust if you don't protect it and you don't, is not a fault. It was a known result of not looking after the product.

A brand new car often comes with a warning of the risks of putting it through an automatic carwash as it can damage the paintwork. If I ignore this warning, do it anyway, and it gets damaged - is this a product fault or just my own fault for not heeding the warning?

If your brand new car says that it needs to be protected from the elements or else it will rust, and you don't, then no fault. If there is no warning that this will happen and it is fine to leave exposed but it then rusts, then yes, it's faulty.

If the OP chose not to take the box (which they did as nobody stopped them folding it down and taking it), and therefore did not read any warnings about covering it to protect from rust etc. that is their own fault and not a fault with the product. The product was not designed to be left exposed to all elements without protection, therefore there is no fault with it.

NeilF3485

edwardw wrote: »

Asda took the box away, with no option for me to fold it.

nonsense - you only had to say "I want to keep the box"

Lip_Stick

What's the difference between an indoor table, and an outdoor table that you have to cover and protect from the elements? I'd say not a lot really.

visidigi

edwardw wrote: »

It was pretty much an impulse buy, therfore no time to measure the car, plus i have a reasonable size car so wouldnt have thought it was an issue.

Impulse buy doesn't change the circumstances - again the fact it was an impulse buy was your side, not Asda's. It doesn't change the time it takes to measure the car.

When you went outside you could have changed your mind, you could have returned it before opening the box...no one forced you to take it without the box...

edwardw wrote: »

It was pretty much an impulse buy, therfore no time to measure the car, plus i have a reasonable size car so wouldnt have thought it was an issue.
Asda took the box away, with no option for me to fold it.

Asda 'kindly' took the box away according to your original post, that sounds like you didn't ask to keep it if you ask me - face facts, you didn't ask for the box, you thought them taking it was them doing you a favour...

edwardw wrote: »

WIth regards to buying the table cover, i wasnt aware it needed one, its the first garden furniture ive ever bought, and had no idea that an outdoor (it rains outdoors right?), painted, table would need waterproofing!

If tables didn't need covers they wouldn't make covers...in saying that, like my previous post, it sounds like a manufacturing issue where sealing of the table material didn't happen.

edwardw

well thanks for all the responses guys, helpful and not so helpful!
Anyway the email that i quoted above that i wrote in response to asda, was in response to this which i reciveed the same day i typed that other one up:

Hello Edward, Thank you for taking the time to email Asda and reply to my colleagues email. I'm sorry to learn you are unhappy with the answer given by my colleagues. However my colleagues are correct in advising you there is nothing further we can do at this point. I realise this isn't the answer you are looking for. Thank you once again for taking the time to email to Asda and If there is anything else I can help you with, please let me know. Kind Regards

So i sent them that email above, quoting the SOGA, and shortly after receive a telephone call from the same person that sent that email ^ advising that there is quite clearly a fault with the product (finally admitting it!) and that i can take it to any asda store for a refund/replacement, and apologising for the previous responses i have had!
Success!
However, he also said that "as its under a year old and as you have proof of purchase you are entitled to a refund/replacement"
my only issue is now, i cant find the receipt!!!!
Ive half searched the house so need to do the rest, but my partners purse got stolen from her car, and i have a gut feeling the receipt was in there!
Does a bank statement for the exact amount constitute proof?
Also, how do i get the table back to store!? with no box there will be loads of small bits and screws etc!
Cheers guys and gals!