Found a huge splinter of wood in my butter? Who do I complain to

Dunx69

no its been used or was used in a cookie mix, spread on toast and bread. Mixed up in another cake mix also at some point this month

We could have ingested small splinters as the wood was pretty crushe dup but its hard to know, and Im alive and well so no harm done as far as I can see.

liam8282

Wood you believe it!?

KiwiEssexGirl

I found a stone in a lunch meal froma well-known smoothie company. I sent them the stone and the receipt of purchase. i was on the 'just informing them' side of things but they sent me some vouchers. That was nice.

mynameisdave

GlynD wrote: »

Environmental Health, straight away, no hesitation. It may result in your getting wads of compensation but that's not the issue. How many other people could be affected, what about kids eating it? I urge you to phone your local council's Environmental Health team straight away.

http://www.youtube.com/watch?v=Qh2sWSVRrmo

There will be little more compensation than the cost of the butter.

hcb42

I think EH is an overreaction.

Just write the manufacturer a nice simple letter, enclose a photo, and they will reply quickly enough.

Googlewhacker

GlynD wrote: »

Environmental Health, straight away, no hesitation. It may result in your getting wads of compensation but that's not the issue. How many other people could be affected, what about kids eating it? I urge you to phone your local council's Environmental Health team straight away.

You are very unlikely to get wads of money because you have not suffered any consequence, you are most likely going to get a voucher or £10.

Personally I think let the manufacture know and the retailer and move on, I think what Glyn is suggesting is heading towards scaremongering tbh

GlynD

Googlewhacker wrote: »

You are very unlikely to get wads of money because you have not suffered any consequence, you are most likely going to get a voucher or £10.

Personally I think let the manufacture know and the retailer and move on, I think what Glyn is suggesting is heading towards scaremongering tbh

I accept that what you're saying may be correct but I've always found that the Devil hates a coward. Go for it and see what happens. The biggest fear the manufacturer will have is adverse publicity, that's why they're likely to offer compo. Perhaps not much and perhaps it'll be a few vouchers off your next purchases of butter but try and see what happens. If you don't, you'll never know. Been there and got the teeshirt, that's why I'm suggesting it.

Fenris

I have to say that I find the "compensation culture" that's spread (no pun intended!) from America very disconcerting. Now, had the OP suffered any harm from ingesting the splinter, then yes, if he or his GF needed medical attention or the splinter caused some damage that needed long-term treatement, I could fully understand the want/need to apply for recompense. However, the OP has stated a couple of times that he and his GF are fine.

I'm sure one would notice a piece of wood on the knife when spreading (I often find a cat hair stuck to the butter after I've had a kitty cuddle! Easily notacable. Not that I'm covering my cats in butter or anything, fur flys everywhere!). Less likely to notice it in a lump when cooking/baking, I guess, but there's still a chance one would see splinters. From what I'm reading the main chunk of wood was at the bottom of the container. Now, I'm willing to bet that that piece of wood was in the container when it shipped from wherever they're made (China?) and it just slipped through on the belt to where the butter gets poured in. To me it's just "one of those things", no harm, no foul. Trying to take the company for loads of money just shows how greedy people can be. It's a downwards spiral if you ask me; today you're sueing a large butter making company because you found a bit of wood, tomorrow you're sueing your local one-man-band grocer because you found a fly on a grape. (I'm exagerating there, obviously! ...Or am I?) Where does it end? People are sueing the NHS left, right and centre, is it any wonder they don't have the money to give Cancer patients the drugs that could prolong their lives? What happened to our Great British sensibilities? Is this what my Grandfather died for in WWII? So some greedy articles could sue everyone in sight for the smallest of mistakes? Such a shame...

None of the above is aimed at anyone in particular, it's just a general rant against this need to extract every last penny from a company whenever something goes slightly wrong. I'm sick of "Ambulance Chasers R Us" adverts too!

GlynD

Fenris wrote: »

I have to say that I find the "compensation culture" that's spreed from America very disconcerting. Now, had the OP suffered any harm from ingesting the splinter, then yes, if s/he needed medical attention or the splinter caused some damage that needed long-term treatement, I could fully understand the want/need to apply for recompense. However, the OP has stated a couple of times that he and his GF are fine.

I'm sure one would notice a piece of wood on the knife when spreading (I often find a cat hair stuck to the butter after I've had a kitty cuddle! Easily notacable. Not that I'm covering my cats in butter or anything, fur flys everywhere!). Less likely to notice it in a lump when cooking/baking, I guess, but there's still a chance one would see splinters. From what I'm reading the main chunk of wood was at the bottom of the container. Now, I'm willing to bet that that piece of wood was in the container when it shipped from wherever they're made (China?) and it just slipped through on the belt to where the butter gets poured in. To me it's just "one of those things", no harm, no foul. Trying to take the company for loads of money just shows how greedy people can be. It's a downwards spiral if you ask me; today you're sueing a large butter making company because you found a bit of wood, tomorrow you're sueing your local one-man-band grocer because you found a fly on a grape. (I'm exagerating there, obviously! ...Or am I?) Where does it end? People are sueing the NHS left, right and centre, is it any wonder they don't have the money to give Cancer patients the drugs that could prolong their lives? What happened to our Great British sensibilities? Is this what my Grandfather died for in WWII? So some greedy articles could sue everyone in sight for the smallest of mistakes? Such a shame...

I agree but would have to point out that when a buyer puts faith in a particular company's products and that faith proves to be false because the company hasn't followed basic H&S procedures which could have caused the buyer injury, then it's a matter for the buyer to seek redress. The company doesn't want its good name dragged though the courts or the media and wants the buyer to retain faith in the brand. They know it may cost to address all of these issues.

Ask yourself, why should the buyer not benefit?

liam8282

GlynD wrote: »

I agree but would have to point out that when a buyer puts faith in a particular company's products and that faith proves to be false because the company hasn't followed basic H&S procedures which could have caused the buyer injury, then it's a matter for the buyer to seek redress. The company doesn't want its good name dragged though the courts or the media and wants the buyer to retain faith in the brand. They know it may cost to address all of these issues.

Ask yourself, why should the buyer not benefit?

I thought it was about seeking redress, not attempting to benefit from the company's mistake.