Found a huge splinter of wood in my butter? Who do I complain to

Dunx69

My girlfreind and I were making some cookies last night and at the end of the butter we found a huge splinter of wood/chunk of wood embedded within the butter

It is a named brand and we are not sure if we complain to the supermarket we bought it from or direct from the manufacturer.

can someone point me in the right direction, also should we take a photograph or anything of the offending item?

Azari

You can complain to the manufacturer, the supermarket or trading standards. The choice is entirely yours.

I'd write to the manufacturer, just to inform them, preferably with a photograph, so that they can take steps to avoid a repeat occurrence - although it sounds like a one in a billion event.

vyle

I guess you can't believe it's not butter?

Dunx69

lol - i was expecting asll the butter jokes

Outpost

Why were you putting butter on cookies?

Azari

Outpost wrote: »

Why were you putting butter on cookies?

They were making them, not eating them!

BTW, OP, there's not much point in using 'light' butter in cooking because all 'light; butter is is butter with water added. Since the water will leave the butter as the temperature rises you will just end up with a mixture that has less fat and more moisture. Of course, this can work if the quantities are still within limits but it's a bit pointless as light butter is not noticeably cheaper than ordinary so you are just paying for water!

GlynD

Environmental Health, straight away, no hesitation. It may result in your getting wads of compensation but that's not the issue. How many other people could be affected, what about kids eating it? I urge you to phone your local council's Environmental Health team straight away.

shaun_from_Africa

At least it wasn't Anchor.
You may well have ended up with a lump of metal instead.

gazebo

I completely misread the title of this and thought it said you found the splinter in your buttock

Dunx69

GlynD wrote: »

Environmental Health, straight away, no hesitation. It may result in your getting wads of compensation but that's not the issue. How many other people could be affected, what about kids eating it? I urge you to phone your local council's Environmental Health team straight away.

Is it worth emailing them as im in work till late? I have found my local contact for them but the butter was bought at least a month ago so surely if it was in other packs they would know about it?

GlynD

Dunx69 wrote: »

Is it worth emailing them as im in work till late? I have found my local contact for them but the butter was bought at least a month ago so surely if it was in other packs they would know about it?

If you no longer have the butter you're on a beaten docket straight away. Apart from that e-mailing would be fine.