petrol station forecourt mistakes

Dippypud

johnfarquhar74 wrote: »

I posted an account of a similar story here ages ago.

An old dear drives in to the local Esso filling station asking for some help in choosing oil and topping up. My mate, who at the time knew nothing about cars, picked the correct grade of oil according to her handbook but rather than check, chucked the whole lot in. A wee while late old dear's car is on the back of a recovery truck. Not sure who paid for it in the end but it was either Esso or the franchise manager of the filling station.

My mate now runs, successfully, a property management company!

If it happened now the CCTV would check his number plate and the police would be on his doorstep for something like criminal damages

mowdyhill

would i not be able to claim that from shell also, as it wasn't me to blame either lol

Flying-High_2

mowdyhill wrote: »

would i not be able to claim that from shell also, as it wasn't me to blame either lol

If you have spoken to Shell what have they said?

jonnyd281

One of my sisters friends overfilled the sump on her car when we were teenagers, the light had come on and instead of waiting five or ten minutes for the oil to drain back he checked the oil level with the engine running!!
It was only a dodgy switch, but cue yours truely lying on my back in the middle of feb draining the sump, changing the pressure switch and refilling the sump, not a happy camper at the time.

anotherbaldrick

Do you have the TD4 ?

This from Honest John site RE FREELANDER


HOW TO READ THE DIPSTICK OF A TD4:

1.A false LOW reading seems to be obtained whenever the dipstick is left in place
after running the car and returning home. Even reading the dipstick the morning
after with the engine now completely cold, the first time the stick is extracted will
give a false LOW.

2. On wiping and re-inserting immediately afterwards , a correct FULL reading
will be obtained.

3. Also, If the dipstick is taken out and left on top of the engine whilst in the garage, then on reinserting a correct FULL reading will be obtained. Similarly ANY reading taken after first removing the dipstick and re-wiping will be CORRECT.

It is possible from this your oil level was correct in the first place.

mowdyhill

Flying-High wrote: »

If you have spoken to Shell what have they said?

they haven't said much yet, was just looking 4 as much info as i could get

macman

Why let a complete and (presumably mechanically unqualified) stranger check your oil though? It's 2 minute job you can do at home.
He's hardly going to say 'it's fine', even if it only needs half a pint or so.

Flying-High_2

I should also imagine that if a Fuel company was to accept any kind of liability they would pay out to have it repaired... not pay the finance on it.

mowdyhill

macman wrote: »

Why let a complete and (presumably mechanically unqualified) stranger check your oil though? It's 2 minute job you can do at home.
He's hardly going to say 'it's fine', even if it only needs half a pint or so.

yes i know it is, at the end of the day i wish i hadn't let him do it. I'm only trying to get some advice from people who may have had this happen to them as i have since found out this isn't the first time this has happened at a shell garage.

pitkin2020

Most landrovers/rover and MG's require a double dip to get a correct reading, don't know why but you will 99% of the time get a false low reading on the first dip.

I doubt the car is totally dead it could be fixed but whether or not you could get shell to actually pay for the whole thing is a different matter. How have you spoken to them so far, phone, letter or email?? I would only deal with them via email or recorded letter. Maybe a letter from the garage outling the reason for the turbo failure too sent as a copy to shell along with the receipt from the day you bought the oil. Then just explain that you were sold oil when your car clearly didn't need it, being of a non mechanical nature (regardless if you are or not) you always take your car to a garage for such things but expected the attendant who was acting on behalf of shell to be qualified enough to knw what he/she was doing and not to overfill the car causing so much damage. Finish it with the bill for the repair, the cost of oil (cheeky but may aswell) plus any costs you have incurred like travel expenses because you haven't had your car. You may not get it all but a good proportion would help.

Other than that it would be worth seeking legal advice and get it chased that way

Just to add you'll never get shell to pay the finance the most you can expect is payment for repair and costs incurred, the finance is your problem not theirs.