Having problems with an eBay buyer

sabz3008

meerkatsmimm wrote: »

also - further clarification - it is good wool, lots of really good synthetic 4 ply knitting wool with nothing absolutely nothing wrong with it.
and yes, it has been discarded, to some worm farm/composter or something similar. I checked all the wool before it left me and i saw nothing whatsoever wrong with it - also the few pictures I have received show about 10 broken ends of which i remember causing at lerast 6 of them trying to roll a slight knotted shank of wool into a ball!
I don't want to just refund her the money and let her keep it as i know that there is £100's worth of really good synthetic yarn. plus i do not have £90+ to just give to someone. I paid nearly £200 for the lot originally so i cannot afford to just let it go for nothing, plus be out the postage costs
My understanding is that she wants a full refund and to keep the item....

I say make it hard for her then... Because she's actually discarded the alleged 'faulty' / 'not as described' part... It's like this:

I buy a Blu-Ray player that says it plays DVDs too... I then go to the shop and say , I want my money back, this Blu-Ray player doesn't play DVDs

Shop asks "so, give us the item back then"

I say "nah mate sorry, threw it away, it's not as described"

NOT ACCEPTABLE! You could argue this with eBay!

meerkatsmimm

'Some of the yarn is fine tho on the whole I feel my potential satisfaction level to be marred by the issues described earlier. I think a partial refund may go some way to easing this and, to this end, await your proposals'

This was sent at the very beginning of the whole saga - was i wrong to make an assumption of 'refund me some money or i'll leave you negative feedback' from this message?

hcb42

I dont think even ebay/paypal would rule that was ok...she needs to return it. Fair enough, if some was discarded for the reasons she is giving

techspec

"I answered questions to the eventual buyer making it clear I had no idea at all about what I was selling unfortunately."

That was your initial statement - then suddenly you became a wool expert saying some was synthetic etc, and that moths don't attack such wool. Your story as more holes in it than the wool your were selling.

She will be refunded by paypal, if she returns some of the wool. All she needs is tracking.

I do agree she should have kept it all. I took a company to court over water damage to my items in storage. In court they said the damage was minor, and they disputed my claim. They assumed that 2 years, i would have disposed of the items. Their faces dropped when i pointed out that they were all in the van outside the court. The damaged smelly rotten items won me the case. I just kept them out of the house, where no doubt the rot increased.

But as i say - ebay just want a tracking number and she could even send only the bad stuff back and keep the good - and probably get away with it. If returned by courier, she could even put it weighed 20kg, when its only 5kg, as most never check.

But she must return it. If her claim was correct - you should refund return postage - but you clearly dispute this and say she is trying it on.

meerkatsmimm

I confirmed to the buyer while the listing was active that most of the wool/yarn was synthetic, so no expertise required.
with regards moths eating only natural fibres - google it like i did, aparently they don't even eat paper as it has been processed!

Norfolk_Jim

No help to you but this is why I've given up selling on e-bay and will make do with having a car boot sometime where caveat emptor applies.
I think 99% of e bay buyers are fair and honest but any seller can bet they'll someday meety one of the 1% who are less than honest and try to work the system. To be fair, there are some crooked sellers too but E-Bay now seems to be set up markedly in the buyers favour. I foolishly tried (and in fact succeeded in) selling a plasma TV on E-bay but in the end their regulations and rules are so disfunctional I just had to hope for the best my buyer was one of the 99%. Stinks dont it? You have my sympathy.

arcon5

My advise would be to do NOTHING... yes, nothing, do not offer a return, do not offer a partial-refund, do not reply to emails.

Just wait for their next move and go from there since your clearly not dealing with somebody acting reasonably here!

With any luck they will move in.

themull1

If it was me, i would just give a partial refund, and let her keep the undamaged stuff.

pimento

How far away does she live? I'd drive quite a long way for £90

sjbrun

I'm a little shocked that everyone is saying to give them a full refund or a partial refund. It seems clear that the buyer wants some money off, Why would they throw it away, they could just put it in a bin bag and keep it in a garage or cornor of a room somewhere out of the way, There was no need to trow it away. Your basically encouraging buyers to bully the sellers for a partial refund or a full refund just by making up something wrong. What I think we should be suggesting is asking the seller to stand their ground and reply simply to return at the buyers own cost and the seller will refund in full as per ebays rules. The seller could come to an arrangement where if part of the wool is damaged the buyer cdould just return the damaged bits and get a part refund that way (like if they returned 10% they shoulld get a 10% refund) but no way should they just throw money away. I didn't think this site should allow bullying of private sellers. In my view £90 is worth more than one negative feedback. and if the seller has no other negatives it wont make any difference anyway really. The seller should stand up for herself and not be bullied.