Stolen goods from eBay

hsj2011

d.ross wrote: »

No, it's the OP who has a disgusting attitude.

Did you read the whole thread??

I hope the person who had their laptop stolen gets it back, and that the person who nicked it and then sold it on gets locked up. As for the OP, they need to get off their backside and do something if they don't want to lose their money, and get rid of their 'it's not my job' attitude.

I really fail to see why my attitude is so disguting!

If I hadn't got off my backside, I wouldn't have had the chargeback filed in the first place would I? I took several requests before my card issuer agreed to do a chargeback and ebay/paypal wouldn't help - they kept fobbing me off, just providing me with a number to give to the police so that the police could obtain the sellers details. I lost count of the amount of times I contacted paypal and ebay so in all honesty, if paypal had 1/8 of a brain between all the monkeys that work there, they would know the situation anyway and they will have record of my conversations for their 'evidence'.

d.ross wrote: »

I think you missed my point.

I have had previous experience of how paypal handle chargeback cases, including those initiated through the credit card companies. If you don't give them the exact details, then they don't investigate properly.

There are many technicalities that chargebacks can be thrown out on. So if paypal don't investigate it properly, then there is a chance it could fail.

For a start, neither you or myself know the ins and outs of chargebacks. I don't care how much experience you have with doing them (which is a bit concerning in itself), but you can't know as much as the banks, unless you work for one.

If my card issuer have INTENTIONALLY filed a particular chargeback, then that's their decision. I gave the card issuer all of the facts and they are the ones that decide how to handle it. I have also questioned my card issuer to ask why they filed an 'Item Not Received' chargeback and the reply from them is earlier in the thread (i.e. because they believe that while I did indeed receive the laptop, it was siezed by the police and therefore, I did not receive a legitimate laptop that I paid for).

So, why is it exactly that you think I should go behind my card issuers back and tell PayPal it wasn't an 'Item Not Received' case, when if you really think about it, as the card issuer said, I didn't receive what I paid for.

Additionally, what exactly do you expect PayPal to do in order to investigate the case properly? They have absolutely no powers AT ALL to contact the police, to investigate the seller, or to investigate anything in relation to a stolen item being sold. All they can really do is ask the seller for her side of the story, ask me for my side of the story and request a crime reference number.

Besides, whether PayPal investigate the chargeback properly or not, it is still down to the card issuer to decide whether to claim the chargeback or not and surely if the card issuer have filed a particular chargeback reason, they surely have an idea of the kind of response they will get.

Again, I am sorry that you think my attitude stinks but look at it from my side. As far as I know, you can only have one attempt at filing a chargeback and say I went behind my card issuers back, said to PayPal that the card issuer filed the wrong form. PayPal contact the card issuer and it ends up with the chargeback being cancelled. Then what? I have no chance of getting my money back. That's not a risk I can afford to take

hsj2011

cit_k wrote: »

Out of interest did you leave feedback for the laptop before you found out it was stolen?
If so, you should still be able to leave a follow up comment in the feedback telling others you have since found out its a stolen laptop, so others are warned in case she does this again.

Yeah I did leave feedback and left follow up feedback a couple of days ago

techspec

hsj2011 wrote: »

Again, I am sorry that you think my attitude stinks but look at it from my side. As far as I know, you can only have one attempt at filing a chargeback and say I went behind my card issuers back, said to PayPal that the card issuer filed the wrong form. PayPal contact the card issuer and it ends up with the chargeback being cancelled. Then what? I have no chance of getting my money back. That's not a risk I can afford to take

I'm like you - i don't like interfering once something as begun. They could blame YOU if it goes wrong.

If it fails due to your banks error - you can force them to do it correctly. As for paypal investigations - i think it involves a cup and some dice - or a dart board.

Wait and see what the outcome is, and take it from there. I've won a chargeback case - and i just left them to it. Paypal refused my claim (i won but they said they could not collect) - so i let my bank get it back.

d.ross_2

hsj2011 wrote: »

I really fail to see why my attitude is so disguting!

It was the statement 'that's not my job'.

Well if you want it sorted then it is your job, not the job of MSE members to spend ages giving you advice that you are too lazy to take.

hsj2011 wrote: »

For a start, neither you or myself know the ins and outs of chargebacks. I don't care how much experience you have with doing them (which is a bit concerning in itself), but you can't know as much as the banks, unless you work for one.

To start with, you know nothing about me, and you know nothing about how I have gained my knowledge of chargebacks and also chargeback fraud. But for your information, I have on a few occasions had to deal with the credit card companies and paypal when they have been dealing with chargeback or chargeback fraud. And before you say it, no it wasn't me commiting chargeback fraud, and I have never had a chargeback claim made successfully against me. I have had the system explained in depth to me by the credit card and merchant companies. And I do know that there are loads of loopholes if the case isn't watertight.

hsj2011 wrote: »

If my card issuer have INTENTIONALLY filed a particular chargeback, then that's their decision. I gave the card issuer all of the facts and they are the ones that decide how to handle it. I have also questioned my card issuer to ask why they filed an 'Item Not Received' chargeback and the reply from them is earlier in the thread (i.e. because they believe that while I did indeed receive the laptop, it was siezed by the police and therefore, I did not receive a legitimate laptop that I paid for).

So, why is it exactly that you think I should go behind my card issuers back and tell PayPal it wasn't an 'Item Not Received' case, when if you really think about it, as the card issuer said, I didn't receive what I paid for.

It's not going behind the card companies back, it's a case of making things clear to paypal. They do seem to have a habit of only reading one or two lines, and not the whole document. So in this case they could just read the 'item not received' part, and only investigate that. You say that the seller gave them the tracking number (although it was wrong). Well this points to the fact that they are investigating an item not received, and not that it was stolen property (again a sign that they haven't read the whole report). So if the seller does came up with the correct tracking number, as they should be able to do, as the item was actually delivered, then paypal will just tell the CC company that the item was delivered, and there is no case to answer.

hsj2011 wrote: »

Additionally, what exactly do you expect PayPal to do in order to investigate the case properly? They have absolutely no powers AT ALL to contact the police, to investigate the seller, or to investigate anything in relation to a stolen item being sold. All they can really do is ask the seller for her side of the story, ask me for my side of the story and request a crime reference number.

Besides, whether PayPal investigate the chargeback properly or not, it is still down to the card issuer to decide whether to claim the chargeback or not and surely if the card issuer have filed a particular chargeback reason, they surely have an idea of the kind of response they will get.

Paypal also do chargebacks themselves. In fact many people try the paypal chargeback first, and then when that fails because paypal don't investigate properly, they then go through the CC company.

Although paypal aren't a bank as such, they are a financial service, and they can (if they can be bothered), find out more than you think.

hsj2011 wrote: »

Again, I am sorry that you think my attitude stinks but look at it from my side. As far as I know, you can only have one attempt at filing a chargeback and say I went behind my card issuers back, said to PayPal that the card issuer filed the wrong form. PayPal contact the card issuer and it ends up with the chargeback being cancelled. Then what? I have no chance of getting my money back. That's not a risk I can afford to take

If paypal think they are investigating an item not received case, and the seller comes up with the correct tracking number, then they will tell the CC company that there is no case to answer. This could then lead to a mark against your name and address for attempted chargeback fraud.

However, if you simply call paypal and make things clear as to why the CC company filed it as an item not received, when you did receive it, but it was stolen, and the police now have it. Then it will help them understand the exact situation. As I have said before, paypal need things spelling out to them.

d.ross_2

techspec wrote: »

I'm like you - i don't like interfering once something as begun. They could blame YOU if it goes wrong.

It's not interfering, it's making sure they understand the facts. The card companies deals with 1000's of chargebacks, and may not take the time and effort to explain the situation properly to paypal.

techspec wrote: »

If it fails due to your banks error - you can force them to do it correctly. As for paypal investigations - i think it involves a cup and some dice - or a dart board.

You will have no way of knowing why a chargeback fails, which is why you need to make sure that all those inviolved know the whole story (especially paypal, for the reasons you state).

techspec wrote: »

Wait and see what the outcome is, and take it from there. I've won a chargeback case - and i just left them to it. Paypal refused my claim (i won but they said they could not collect) - so i let my bank get it back.

You were lucky.

hsj2011

Just thought I would post an update to this thread.

I got a rather abusive email from the seller about 2 weeks ago telling me to get a ******* life, etc then last Monday I got awarded the chargeback and got my money back

cestlavie

phew. pleased it worked out for you

New_World_Order

hsj2011 wrote: »

Just thought I would post an update to this thread.

I got a rather abusive email from the seller about 2 weeks ago telling me to get a ******* life, etc then last Monday I got awarded the chargeback and got my money back

From reading your posts in looks like you still have the laptop? I would try and get it back to the original owner then, Its dishonest for you to keep the laptop for any longer then you have to IMO, You havent paid for it :A

plumb1_2

New_World_Order wrote: »

From reading your posts in looks like you still have the laptop? I would try and get it back to the original owner then, Its dishonest for you to keep the laptop for any longer then you have to IMO, You havent paid for it :A

I would send a email to original owners if you have their details, eaby and your CC, asking them to collect the laptop within 7-14 days. Informing them that after the date, the laptop would be destroyed etc.

Oh and let them pay for collection and a time that suites you.