Ryanair baggage gestapo @ Lanzarote Airport

stilltheone

antenna wrote: »

I thought you would have said that...........but i will check to make sure..........even though the "NO WEIGHT LIMIT ON EASYJET FOR HAND LUGGAGE" was mentioned 4 posts before your 7 Kg thought.

What exactly is your point? That I should not have admitted that I thought there was a hand baggage limit or is it that you wish to illustrate that you are simply being childish?

I already explained the meaning of my comment. So not clear about your motive here. Just looks childish to me.

I recently flew with them with hand baggage only(weeks before this post was created) and for some reason had the 7 kgs figure in my head.

So I wrote that I should check it.

So again, what is your point? Are you trying to illustrate how petty you can be?

antenna

You recently flew with them but you did not know or remember the very heavily publicised fact as stated on the website and booking conditions that there is NO weight limit (within reason) on hand luggage,but you prefer to publicise your "thoughts" which could lead others to also be miss-informed.
Even when you are informed in a previous post to yours that there is no limit you do not take this onboard but say that you may need to check elsewhere,Why? dont you believe them?.........that's my point.
Check,by all means to proove them wrong if they are wrong...but you could look foolish prooving yourself wrong.

antenna

Oh............the punctuation and spelling gestapo are alive and well,and may even be needed to check out your last post,but,whatever.....i rest my 10kg case,doors to manual and cross-check.

vix2000

richardw wrote: »

Was this El Prat BCN, Girona GRO or Reus REU airport?

This was el prat. Below is the response I recieved today !!!

I acknowledge receipt of your letter received in our office on the 30th of May 2011

We pride ourselves upon the high standards of service and professionalism provided by all of our staff and as such we do expect the same level of professionalism from our handling agents. We maintain these standards with regular retraining programmes which ensure that not only our own staff but also our handling agents are constantly reminded of their most important function; to be friendly and professional at all times.

I do sincerely regret that this was not reflected to you on this occasion and as such I have forwarded your comments to our Operations Manager at Barcelona Airport to ensure that such a situation does not recur.

I regret to inform you however that as per our conditions of carriage agreed to at the time of purchase in the important please read section it states all monies paid are non-refundable as such we are not in a position to reimburse you this fee.

Once more we apologise for any inconvenience incurred and hope that this ha snot deterred you from flying with us in the future.
Yours sincerely

For and on Behalf of
RYANAIR LIMITED

Oh well, you pay peanuts you get monkeys.

stilltheone

vix2000 wrote: »

This was el prat. Below is the response I recieved today !!!

I acknowledge receipt of your letter received in our office on the 30th of May 2011

We pride ourselves upon the high standards of service and professionalism provided by all of our staff and as such we do expect the same level of professionalism from our handling agents. We maintain these standards with regular retraining programmes which ensure that not only our own staff but also our handling agents are constantly reminded of their most important function; to be friendly and professional at all times.

I do sincerely regret that this was not reflected to you on this occasion and as such I have forwarded your comments to our Operations Manager at Barcelona Airport to ensure that such a situation does not recur.

I regret to inform you however that as per our conditions of carriage agreed to at the time of purchase in the important please read section it states all monies paid are non-refundable as such we are not in a position to reimburse you this fee.

Once more we apologise for any inconvenience incurred and hope that this ha snot deterred you from flying with us in the future.
Yours sincerely

For and on Behalf of
RYANAIR LIMITED

Oh well, you pay peanuts you get monkeys.

Nonsense..

vix2000

stilltheone wrote: »

Nonsense..

Is there any way to appeal this, do you think?

stilltheone

vix2000 wrote: »

Is there any way to appeal this, do you think?

Perhaps take it higher up, that would be my usual course of action. But it's Ryanair, so finding the requisite contact details could be time consuming.

Bobjob_2

No doubt Bob the saver will consider Ryanair's letter to Vix2000 to be perfectly fair and reasonable. Hey Bob, is it true your surname is O'Leary?

spiro

Could you argue that the charge is a 'penalty' (oversized/overweight bag) and therefore is refundable because their T&Cs state:

10.1 NON-REFUNDABILITY
Except as provided in Articles 4.2, 10.2 and 10.3 of these Terms & Conditions, all monies paid for flights operated by ourselves are non-refundable.

If you paid the €40 by card (unlikely probably so you cant claim off card company) then approach your card company.

As they have to issue a receipt (for excess baggage you have to sign it) then I would write 'paid under duress' on the receipt before signing it as this may give you the option of disputing the charge after the event possibly via the small claims court.

Bob_the_Saver

Bobjob wrote: »

No doubt Bob the saver will consider Ryanair's letter to Vix2000 to be perfectly fair and reasonable. Hey Bob, is it true your surname is O'Leary?

Damn you guessed