Sainsbury's Over Charging Again!

gregg1

judei wrote:

as a sainsburys employee i would just like to say that their policy is to refund the money you have been over charged. Refunding the total price of all the items is certainly not their policy. Sainsbury's take customer care very seriously and you don't need to make a special journey to the store, next time you shop just take your receipt to the customer service desk and they will refund the difference without question.

my long experience of sainsbury's is that they do not take customer care seriously at all. We shopped there for years and have been overcharged more times than I care to remember - it was becoming a joke. We spend between £80 to £100 per week and, it was happening with alarming regularity. Then there are the empty shelves (in my store anyway). No matter what time you went there was row upon row of unfilled shelves. I now shop with Ocado or go to Waitrose and have never been overcharged once !

It is not good enough keep repeating that they will reimburse any overcharge. They need to tighten things up so that it does not happen quite so often. Funnily enough, I was never UNDERcharged!!!!

DjP

Hi NCD

I don't work for Mr J Sainsburys but I do love Innocent Smoothies and I think you may of made a mistake.

As there are two types (prices) of 1 litre innocent smoothie - their usual ones £2.99 and their special (super food ones - usually in a golden carton) £3.25.

The offer will be for £1 off ... so when YOU SAID:

"offer for £1.99, however when I got home the reciept showed that I had been charged £2.25"

It may well be that you missed the price instore.

My mum made this mistake about 5 months ago during a simlar offer in Tesco

BTW kids currently also a £1 off at ASDA at the moment too.

x

uktim29

Freddie_Snowbits wrote:

No. On Friday in the Store in Stroud, went to get the good misses her Christmas Chocolates. Found the Chocolate Oranges, could not find any After Eights. Found Quality Street, but after finding it full of Yorkie Bars last year, gave it a miss. Looking helplessly for a box of Roses on Friday, I left the trolley near one aisle and walked out again.

Come on Sainsblurries, it was a Friday, It is three weekends before Christmas and your store did not have the basic!

Fridays will be a busy day, perhaps they'd just ran out on shelf, did you ask anyone?

I've wondered about the trolly as well. How much did you have in it? Was it for a trolly of chocolate or a weekly shop?

Also if it was a weekly shop. If you put frozen things or chilled in it and abandoned it all of that would have to be thrown away. I don't know as you don't say. It however it annoys me working in retail to find chilled and frozen items left for one reason or another in an ambient space that just have to be thrown away.

mrme

ncd wrote:

Did my weekly shop in Sainsbury's as usual. This week they have on offer Innocent Smoothies 1 Litre carton of juice on offer for £1.99, however when I got home the reciept showed that I had been charged £2.25 for each of the 4 cartons I purchased. I've seen this a common fault with Sainsbury's `offers'. Going back tomorrow `to have a word'.

As a post above pointed out it looks like you purchased a 'super smoothie' as they retail @ £3.25. If you have then they have not overcharged you If you are overcharged call customer services and say how annoyed/appauled you are & you know there are strict laws on displaying incorrect prices and you will be compensated. There is no need to rush back to the store who will only refund you in my experiance.

pulliptears

Never had an experience of overcharging in sainsburys, but an incident that happened a few years ago was handled wonderfully by CS.

Ds was about 8, it was a horribly wet day and the store entrance was sopping wet with staff trying to dry it and erecting warnings. As DS came through the door he slipped and fell. 2 ladies from CS came running over and helped him up. They immediately took him to the counter where they gave him a bar of chocolate, can of coke and a rather expensive playstation magazine. DS was overjoyed and said it was worth the trip!!!

In all fairness they didn't have to do that, there were warning signs and it was an accident but they showed a great level of customer care that impressed me to this day.
Jane
X

charl8888

Just wanted to ad that Freddie_Snowbit's missus is very lucky to have Freddie going especially to Sainsbury's to buy her Christmas Chocolates! My mouth is watering at the thought of an abandoned trolleyfull of chocolate oranges etc! Wish someone would do that for me....

iceicebaby

I dont shop at sainsbury's regularly but there is one on way home from work so I sometimes pop in for stuff.

I find them great, the staff are always lovely. if they were competitively priced i would shop there more!

IvanOpinion

I have actually found Sainsbury's to be quite bad and often have to go straight from the checkout to the CS desk. never had a problem thouh and the staff have always been polite and aplogetic ... mistakes happen.

An earlier poster mentioned about getting the price of the item back I think they are proably talking about the Tesco RnR poilicy. Sainsbury's do not do this

ivan

OxJak

I've shopped at Sainsburys for several years now, but they seem to be going downhill a bit. When I do my weekly shop (almost always at about 7pm on a Thursday) there always seems to be some basic item out of stock. Last week it was Basics OJ, the week before baking potatoes, before that bread... If there are no potatoes I've been known to open one of the bags and take out what I need... surely they're the same so it's not a problem?

On the refunds issue, whenever I've been over-charged they always seem happy enough to give you the difference back. And whenever I'm undercharged I keep quiet...

bootman

Every visit I have n error on my receipt. That also goes for Morrison's as well. This week it was an item with a big sticker BOGOF. Charged for both.

Its the queuing at C/S then waiting whilst they go off and check. What a pa-larva.