Talktalk refuse/unable to supply MAC Key

deklan99

Until you get confirmation from O2 re dates for the transfer etc., don't contact TT. Even better, tell them once you've moved, - they tend to make things awkward otherwise.
If it's important I would confirm with O2 that you are keping your current phone number before things progress too far.

AnnieD_2

Ooops too late deklan. O2 assure me they will handle everything - so we'll see.

TalkTalk

HI All,

To clarify if a lin is on LLU (local loop unbundling) a MAC code is not applicable. When a Line is connected to TT equipment in the exhcange (LLU) the line is taken off the Open Reach wholesale network. As a result MAC codes are no logner applicable as this is only relevant if you are migrating from one BT Wholesale supplier to another BT Wholesale supplier.

When the line is LLU the correct process is to request a return to donor via BT, unless the new ISP can handle all aspects of the migration ( some but not all ISP's have the abilty to migrate directly from LLU)

As such if you are on LLU querying with the new ISP as to whether they can migrate form LLU is the first step. if so then an order can be placed, If not then you will need to contact BT for a return to donor then migrate to the intended ISP.

Regards


Mark
TalkTalk Online Community Department

theloft

Gordon_Hose wrote: »

Can you pay line rental for the 12 months up front with BT? If so, that may save a few bob not to have to wait 12 months to go with another LLU provider. You'd have to check which is cheaper between 12 months up front line rental and any connection charges the new LLU operator would charge.

Pay BT 12 months up front and it is £120 or £10 per month. You can add in Anytime calls package with 3 months free at around a £5 per month. I do this and am with o2 for BB and well pleased with their service.

chris_yo

theloft wrote: »

Pay BT 12 months up front and it is £120 or £10 per month. You can add in Anytime calls package with 3 months free at around a £5 per month. I do this and am with o2 for BB and well pleased with their service.

I considered it. The upfront £120/year line rent is a good deal but still a lot more expensive for broadband:

BT and O2 is £120 + £210 = £330 per year. (O2 package is the "unlimited downloads" same as Sky, and Tesco quote 100GB/month)

Tesco LLU is £195 for first year, then £243.

Sky LLU (no TV) is £207 for first year then £267.

It's a saving of £130 in the first year. I realise the MSE site quotes cheaper deals, but I can't be bothered dealing with a third party and cashback, I want 40GB+/month, and I am not an existing customer of Sky TV, Orange or O2, and can't get cable... That makes Tesco, Sky, ADSL24 or Virgin (non-cable) the cheapest.. it's a shame the MSE "cheap broadband" page doesn't list any of these options.

macman

Why is going via a cashback site an issue? It takes as long as it takes to log into your cashback account and click through. Maybe adds 20 seconds to the whole transaction.

chris_yo

macman wrote: »

Why is going via a cashback site an issue? It takes as long as it takes to log into your cashback account and click through. Maybe adds 20 seconds to the whole transaction.

If it is easy, and there are no tricks, then sure, but I grew tired of "cashback" sites that make it as difficult as possible to actually get cashback - they know that at the end of the day some percentage of people will miss their claim terms and that is how they profit. The mobile phone ones were the worst, offering hundreds back but only if you send photocopies of the right documents in the right 5 day claim windows. And they always refund by cheque because they calculate that some percentage will get lost in the post, and some percentage of people will never bank it etc. If they really wanted you to get your cashback then they would make it as easy as possible to get your cash... or just lower the price in the first place. Oh, and notice how you often can't sign up for the offer via the web site - those are only "example offers", you have to call them and speak to some salesman who is going to try and maximise his commission by pushing you toward some particular plans. I eventually just stopped playing the game. Yeah, I'm cynical...

macman

I think you are talking about a different kind of cashback -I was referring to the utility co. offers commonly made via Quidco, Tpocashback etc-no strings attached there.