3 - charging for text delivery receipts

nnnvvv

Finally, some positive feedback from Otelo:

Dear Mr XXXXXXX
Thank you for your e-mail on 11 July 2011 regarding your complaint involving Three.
This is currently under review by the Communications Ombudsman as to whether we can accept
complaints on the issue of charging for text delivery summaries.
Please contact us in 4-6 weeks for further information.
Yours sincerely
Chris Pirks
Enquiry Officer

sijarvis

@nnnvvv I phoned them and was told pretty much the same. "Call back in 4-6 weeks to see if there is any update".

OBallard

How come I never received a text telling me of this? Granted, i don't currently use the service but I've never known how, and I've been a 3 customer for ages...

shedmoney

i recieved an email from the ombudsman communications (otelo) today saying that they were still waiting on the ombudsman making a decision on this matter but did expect an outcome very soon and to contact them again in 2 weeks so hopefully we are getting closer to the end now

gjchester

shedmoney wrote: »

i recieved an email from the ombudsman communications (otelo) today saying that they were still waiting on the ombudsman making a decision on this matter but did expect an outcome very soon and to contact them again in 2 weeks so hopefully we are getting closer to the end now

You are closer to a decision but maybe not to the outcome you seek.

This seems to be looking into if they can look into the decision.

In all likelihood this will be considered as a commercial decision by Three, and so outside the ombudsmans's remit. If they decide it is in their remit they will investigate, and again that could go either way, and will likely take anoteher few months.

Makeandsave

Any updates on this ?

credit-card-tart

Makeandsave wrote: »

Any updates on this ?

Nothing to report from my end.

nnnvvv

credit-card-tart wrote: »

Nothing to report from my end.

Me neither.

gciampa

Ditto here

sijarvis

I'm waiting until the 19th to chase Otelo as then it will have been six weeks since I last spoke to them.