3 - charging for text delivery receipts

gjchester

RichA wrote: »

So, they're going to get charged for it being passed to the ombudsman, whilst it also goes to court(where consensus here is that I should win(?) and get my costs back), and end up annoying(and losing) a customer - all for a penny per report.

It's not the costs per person it's the cost overall.

If you look at your account it may be they'll pay a fee and cost for you, but many many millions will have accepted the terms without a thought. One or two people who kick up a fuss are nothing to a big company (and thats any compnay not just Theree here), it's simply a profit/loss calculation.

You can bet that Three's laywers have been over this, and will be far more clued up over what is or is not an additional service than any of us on here will be.

benharvey1985

i think their executive office is ignoring me now, they emailed me in reply to my complaint, after asking me to call them on the number mentioned above.

I emailed them immediately back, its now been six days without a reply.

No PAC
No Deadlock letter

what should i do?

I have sent a follow up email. Any ideads anyone?

sijarvis

I've received a letter stating that they have no intention of changing and that it is their final position. It then recommends that I contact the Ombudsman. So I have. They will apparently confirm receipt of my complaint within 10 days. I'll post any updates I get.

nnnvvv

benharvey1985 wrote: »

i think their executive office is ignoring me now, they emailed me in reply to my complaint, after asking me to call them on the number mentioned above.

I emailed them immediately back, its now been six days without a reply.

No PAC
No Deadlock letter

what should i do?

I have sent a follow up email. Any ideads anyone?

Phone them?

cgk1

I can arrange for this to be closed without penalty, but I'd ask that you return your Samsung i9000 to us.

I always thought that the handset didn't form part of your network contract (to prevent you using problems with the handset as a way of getting out of said contract)?

Snakeeyes21

benharvey1985 wrote: »

i think their executive office is ignoring me now, they emailed me in reply to my complaint, after asking me to call them on the number mentioned above.

I emailed them immediately back, its now been six days without a reply.

No PAC
No Deadlock letter

what should i do?

I have sent a follow up email. Any ideads anyone?

Same, no emails to my initial complaint, a short phone call and they have ignored 2 further emails a week apart asking for my pac and a deadlock letter to be issued so OTELO can continue with my complaint.

Ive seriously had it with their tactics now, a phone call to cs to get my pac and cancel is on the cards for tomorrow

dulcificum

Refer all this behaviour to OTELO.

JudasPriest

cgk1 wrote: »

I always thought that the handset didn't form part of your network contract (to prevent you using problems with the handset as a way of getting out of said contract)?

Indeed. The handset is a free gift, the supply of which is to entice you into taking a contract for mobile services from the provider. Even when the contract costs more in order to offset the increased cost of the handset, it doesn't form a part of the contract and does not need to be returned if the supplier have breached their terms and conditions or made a change which is of detriment to the customer, and the customer is cancelling due to this.

They do this on purpose, to prevent people leaving because of handset faults. they distance themselves from the handset specifically for this reason - I can't remember which section, but they expressly state within the terms and conditions that they specifically do not relate to the handset, and that any such terms are supplied with the handset.

benharvey1985

I have now recieved my PAC and apparently i will have a deadlock letter by monday (ill believe it when i see it)

I was told if i used my PAC to migrate before the end of my contract they would charge me remaining months fees to end of contract.

I was wondering what action others have taken?


Do i use the pac then refuse payment until the matter is taken up and resolved by the ombudsman?

Or do i have to wait for the ombudsman to rectify the problem then use the pac?

cgk1

JudasPriest wrote: »

Indeed. The handset is a free gift, the supply of which is to entice you into taking a contract for mobile services from the provider. Even when the contract costs more in order to offset the increased cost of the handset, it doesn't form a part of the contract and does not need to be returned if the supplier have breached their terms and conditions or made a change which is of detriment to the customer, and the customer is cancelling due to this.

They do this on purpose, to prevent people leaving because of handset faults. they distance themselves from the handset specifically for this reason - I can't remember which section, but they expressly state within the terms and conditions that they specifically do not relate to the handset, and that any such terms are supplied with the handset.

Right - so as far as I can see "return your handset to us" has no validity because it's not part of the contract to start with.